--- description: Review of Biscom Digital Fax Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Biscom Digital Fax | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Fax Server Software](/directory/4666/fax-server/software) > [Biscom Digital Fax](/software/194071/faxcom) # Biscom Digital Fax Canonical: https://www.softwareadvice.co.uk/software/194071/faxcom Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/194071/faxcom?page=2) > FAXCOM is an on-premise and cloud-based fax server software designed to help businesses send and receive faxes on a centralized platform. Professionals can receive faxes using Simple Mail Transfer Protocol (SMTP) and distribute documents in PDF format. FAXCOM provides an inbox, which allows organizations to view and access transmission details such as senders’ address, received date, number of pages, and delivery status. Managers can encrypt confidential information and configure access permissions to prevent the exploitation of sensitive data. Additionally, it lets users broadcast faxes to multiple recipients and ensure compliance with HIPAA, SOX and FERPA regulations. FAXCOM enables businesses to integrate the platform with various third-party email applications, such as Microsoft Outlook, Gmail, Office 365 and more. Pricing is available on request and support is extended via phone, email and other online measures. > > Verdict: Rated **4.6/5** by 49 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 49 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Biscom - **Location**: Westford, US - **Founded**: 1986 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact Biscom for pricing details - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Tracking - Alerts/Notifications - Archiving & Retention - Audit Trail - Automated Routing - Data Mapping - Delivery Tracking - Electronic Faxes - Email to Fax - Fax Management - Fax to Email - File Management - File Transfer - FoIP - HIPAA Compliant - Metadata Management - Multiple User Accounts ## Integrations (2 total) - Gmail - Microsoft Outlook ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Fax Server Software](https://www.softwareadvice.co.uk/directory/4666/fax-server/software) ## Related Categories - [Fax Server Software](https://www.softwareadvice.co.uk/directory/4666/fax-server/software) - [Document Management Software](https://www.softwareadvice.co.uk/directory/722/document-management/software) - [Data Extraction Software](https://www.softwareadvice.co.uk/directory/4555/data-extraction/software) ## Alternatives 1. [eGoldFax](https://www.softwareadvice.co.uk/software/200215/egoldfax) — 5.0/5 (39 reviews) 2. [eFax](https://www.softwareadvice.co.uk/software/199621/efax-corporate) — 4.0/5 (70 reviews) 3. [Cloudya](https://www.softwareadvice.co.uk/software/199675/nfon) — 4.0/5 (19 reviews) 4. [Documo](https://www.softwareadvice.co.uk/software/227209/mfax) — 4.8/5 (86 reviews) 5. [Fax.Plus](https://www.softwareadvice.co.uk/software/370313/fax-plus) — 3.9/5 (28 reviews) ## Reviews ### "Faxing business administation" — 5.0/5 > **Terri** | *19 November 2019* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I've supported other faxing solutions that were not as intuitive as the Biscom product, so I appreciate how easy it is to use Faxcom. The Biscom Support team is top-notch, know their product and respond to my questions quickly, which makes my job a lot easier. > > **Cons**: Honestly, no cons come to mind. I've used the Biscom product for over 5 years and have not encountered any issues that the Support team could not resolve. ----- ### "Great product for automated or on demand faxing." — 5.0/5 > **Andrew** | *25 November 2019* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: This product is easy to setup and use as automation software for use with other vendors or as an end user on demand faxing solution. > > **Cons**: I don't really have any negatives about this product. > > Faxcom has been an integral part of our day to day faxing solution. We have integrated it with Interbit Data's Net Delivery product to auto fax out of our EMR. It works flawlessly. We also use it daily as a end user digital faxing solution. We have created global address lists for the entire hospital to easily fax documents to the correct fax numbers. Great product\! Highly recommend. ----- ### "Cumbersome process to import faxes" — 3.0/5 > **Michael** | *2 December 2019* | Hospital & Health Care | Recommendation rating: 6.0/10 > > **Pros**: There are lots of good features and a good value > > **Cons**: Training our staff was extremely difficult. The process for taking an electronic fax and importing it into our electronic record system was extremely cumbersome and required hiring additional staff. ----- ### "Works well with our EMR - GE Centricity" — 4.0/5 > **Jennifer** | *2 December 2019* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: FAXCOM integrates well with our EMR software. I really think the best aspects are that confirmations of faxes sent go right into the medical record and it is pretty easy to manage failed faxes without leaving the EMR. > > **Cons**: I think that there are many things that could have been improved over the years but the product really hasn't changed. The price is good for what you get but we would be willing to pay more if it was easier to use. ----- ### "Faxing Is Still A Thing" — 4.0/5 > **Joshua** | *19 November 2019* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: The best thing is probably the support. They are responsive and thorough. > > **Cons**: The setup, configuration and administration uses a complex, outdated and counterintuitive UI. It's a good thing they have good support. It also doesn't make the transmission problems of traditional faxing go away and troubleshooting such issues is very difficult -but that may just be the nature of the beast, not a failure of Biscom. > > Being able to go digital has saved tremendously on paper and labor over traditional faxing. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/194071/faxcom?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/194071/faxcom) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data