--- description: Review of Lightspeed Retail Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Lightspeed Retail | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Inventory Control Software](/directory/2089/stock-control/software) > [Lightspeed Retail](/software/1932/lightspeed-retail-pos) # Lightspeed Retail Canonical: https://www.softwareadvice.co.uk/software/1932/lightspeed-retail-pos Page: 1 / 40\ Next: [Next page](https://www.softwareadvice.co.uk/software/1932/lightspeed-retail-pos?page=2) > Lightspeed Retail is a cloud-based point of sale (POS) and retail management system (RMS) designed for retailers of all sizes in industries such as apparel, footwear, bike, jewelry, electronics, pet, sporting goods and home decor. The platform integrates with a number of essential components including inventory management (both in-store and online), store management, eCommerce management, reporting, cash drawer control, payment processing, purchase order management, customer profile access and accounting solution into a unified system. The platform helps retailers manage their operations and scale their businesses. Lightspeed Retail features can be tailored for specific retail types such as bike shops, CBD stores and health and beauty sectors. The retail POS solution offers inventory management tools which enable users to create, track and assign serial numbers to products as well as create product variations such as size, color and material using a matrix system. Users can even set reorder points and use low stock alerts to keep on top of inventory levels and avoid out-of-stocks. In addition, Lightspeed Retail offers robust tools for managing inventory across multiple locations. The system supports multi-location inventory management, enabling businesses with multiple outlets to maintain accuracy across all locations. Additionally, the tool helps reduce instances of stockouts and overstocking by providing actionable insights and analytics. The systems integrates with POS hardware such as barcode scanners and receipt printer tools and offers a fully integrated eCommerce platform for online sales and social selling. Lightspeed Retail enables a streamlined checkout process, allowing businesses to accept various payment methods, including cards and digital payments. The Lightspeed Retail POS iPad app enables businesses to create an iPad POS system within their retail store to process payments, perform returns, accept gift card payments, apply discounts and more and it can also be used in offline mode. Mobile extensions mean that associates can check on inventory and conduct sales from anywhere in the store via iPad. Lightspeed Retail also offers customer service features such as customer profiles, sales history logs and customer insights. With advanced marketing tools, businesses can automate marketing efforts, communicate across multiple channels and segment customers based on data. This functionality supports targeted promotions and personalized customer experiences. Within Lightspeed Retail, users can generate customizable reports for sales, inventory and team performance across multiple stores and channels. Real-time insights help businesses make data-driven decisions, spot trends and track performance. Lightspeed Retail is available on a monthly basis and offers an open API, allowing for highly customized workflows and capabilities to meet specific business needs. Additionally, it integrates with leading accounting solutions, ERP systems and marketing tools. > > Verdict: Rated **4.0/5** by 976 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 976 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Lightspeed - **Location**: Montreal, Canada - **Founded**: 2012 ## Commercial Context - **Starting Price**: £109.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Lightspeed Retail Basic: $109/month (billed monthly) or $89/month (billed annually) Core: $179/month (billed monthly) or $149/month (billed annually) Plus: $339/month (billed monthly) or $289/month (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Dutch, English, French, German, Spanish - **Available Countries**: Australia, Belgium, Canada, France, Germany, Netherlands, New Zealand, Switzerland, United Kingdom ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Barcode Printing - Barcode Recognition - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - CRM - Cash Management - Catalog Management - Channel Management - Check-in/Check-out - Clock In/Out - Consignments - Content Management - Cost Tracking - Credit Card Processing ## Integrations (72 total) - 7shifts - APPSeCONNECT - Adobe Commerce - Agendrix - Amadeus - Amaka - Ascent360 - BevSpot Food and Beverage Management - Birdeye - Booxi - CXMEngine - Chowly - City Hive - Cloudbeds - CoverManager ... and 57 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Inventory Control Software](https://www.softwareadvice.co.uk/directory/2089/stock-control/software) ## Related Categories - [Accounting Software](https://www.softwareadvice.co.uk/directory/4220/accounting/software) - [POS Systems](https://www.softwareadvice.co.uk/directory/210/web-based-point-of-sale-software/software) - [Retail Inventory Management Software](https://www.softwareadvice.co.uk/directory/30/inventory-management-software/software) - [Online Inventory Management Software](https://www.softwareadvice.co.uk/directory/1592/online/software) - [Shopping Cart Software](https://www.softwareadvice.co.uk/directory/3953/shopping-cart/software) ## Alternatives 1. [Epos Now](https://www.softwareadvice.co.uk/software/21000/epos-now) — 3.8/5 (733 reviews) 2. [Clover](https://www.softwareadvice.co.uk/software/61761/clover) — 3.8/5 (587 reviews) 3. [Shopify](https://www.softwareadvice.co.uk/software/390630/shopify) — 4.5/5 (6764 reviews) 4. [PayPal Payments](https://www.softwareadvice.co.uk/software/104664/paypal) — 4.6/5 (26717 reviews) 5. [RetailEdge](https://www.softwareadvice.co.uk/software/1162/retailedge) — 4.8/5 (188 reviews) ## Reviews ### "Lightspeed" — 5.0/5 > **Alexandra** | *8 February 2020* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I liked how simple this software was to process returns and save orders. It was also easy to find old orders and attach customer information. > > **Cons**: This software never gave me any problems except when it signed out of the internet. This made it difficult to run orders. > > I used Light speed at work when dealing with large groups of people at a time. It was easy to train people. ----- ### "Excellent POS for a bike shop." — 5.0/5 > **Jed** | *25 April 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Lightspeed is easy to learn and very capable for our bike shop business. It allows us to track inventory and is a good point of sale. > > **Cons**: There are a couple things that need improvements. One area is that purchase orders need to show the SKU of the items. > > Overall we have been very happy with Lightspeed Retail. I would recommend it to any bike shop that is looking for a POS. ----- ### "Lightspeed Review" — 4.0/5 > **pETER** | *3 October 2019* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Cloud based, can access anywhere. Has easy reporting > > **Cons**: No aging data for reporting. Has some reporting features missing. > > They are overall a good company and easy to work with. ----- ### "Lightspeed Deception" — 1.0/5 > **Giuliana** | *28 September 2025* | Retail | Recommendation rating: 0.0/10 > > **Pros**: What drew me to Lightspeed was that I was told by the sales representative that we did not have to use their credit card processing service and we could continue to process with our currents provider. Furthermore, that there are no contracts and can leave at any time. > > **Cons**: Long wait time for customer support, and we were lied to by not being transparent about credit card fees for not processing with Lightspeed > > I want to share my experience with Lightspeed POS, which has been disappointing and frustrating from the start. When I first signed up, I was assured by our sales representative that we could use our own credit card processor and that Lightspeed would only charge a monthly subscription fee of $246.66. This was a key factor in our decision to move forward with Lightspeed, as we didn’t want to be locked into additional processing fees. However, the reality was far from what was promised. After spending over $2,000 in IT fees for setup and two months of onboarding, we finally went live on \[sensitive content hidden\]. Then, on \[sensitive content hidden\], I received an unexpected invoice for an additional $930. When I contacted the billing department, I was told this was a fee for not using Lightspeed's credit card processing. I was shocked, as this had never been disclosed to me during the sales process. I immediately reached out to my sales rep, \[sensitive content hidden\], through phone calls and text messages. After several attempts to get in touch, she finally replied on Monday, stating she was sick but would call me Tuesday morning to resolve the issue. She never called. By Wednesday, I had to escalate the issue, and a manager named \[sensitive content hidden\] called me back. After explaining the situation and providing written proof of what had been promised to me, \[sensitive content hidden\] assured me that the fee would be credited back to my account and that it wouldn’t be charged again until the end of my subscription term in May. If we don’t sign up with them for credit card processing before May, they will continue to charge us $ 930 per month for not processing with them. While the issue was eventually resolved as far as crediting us the $ 930, (after significant delays and frustration), the experience left a bad taste. I’m now out over $2,000 for IT fees, paying more than $300 per month for a service that wasn’t what I was promised, and I’m now looking for a new POS system, because we do not want to process with them because of the bad reputation that they have with the credit card processing. After reading other reviews, I’ve found that I’m not alone in this situation—other customers have faced similar issues with misleading promises and unexpected fees. Ultimately, Lightspeed failed to meet the expectations set by their sales team, and I can’t trust them going forward. I would advise anyone considering this system to carefully review the full terms and make sure you're fully aware of all potential costs before committing. ----- ### "A great all-inclusive system" — 5.0/5 > **Steve** | *20 January 2021* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two. > > **Cons**: There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders. > > Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively. ----- Page: 1 / 40\ Next: [Next page](https://www.softwareadvice.co.uk/software/1932/lightspeed-retail-pos?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/1932/lightspeed-retail-pos) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data