Lightspeed Retail

4.0
Overall rating
Reviews

4.0
Overall rating
Reviews
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About Lightspeed Retail

Lightspeed Retail is a cloud-based point of sale (POS) and retail management system (RMS) designed for retailers of all sizes in industries such as apparel, footwear, bike, jewelry, electronics, pet, sporting goods and home decor. The platform integrates with a number of essential components including inventory management (both in-store and online), store management, eCommerce management, reporting, cash drawer control, payment processing, purchase order management, customer profile access and accounting solution into a unified system. The platform helps retailers manage their operations and scale their businesses. Lightspeed Retail features can be tailored for specific retail types such as bike shops, CBD stores and health and beauty sectors. The retail POS solution offers inventory management tools which enable users to create, track and assign serial numbers to products as well as create product variations such as size, color and material using a matrix system. Users can even set reorder points and use low stock alerts to keep on top of inventory levels and avoid out-of-stocks. In addition, Lightspeed Retail offers robust tools for managing inventory across multiple locations. The system supports multi-location inventory management, enabling businesses with multiple outlets to maintain accuracy across all locations. Additionally, the tool helps reduce instances of stockouts and overstocking by providing actionable insights and analytics. The systems integrates with POS hardware such as barcode scanners and receipt printer tools and offers a fully integrated eCommerce platform for online sales and social selling. Lightspeed Retail enables a streamlined checkout process, allowing businesses to accept various payment methods, including cards and digital payments. The Lightspeed Retail POS iPad app enables businesses to create an iPad POS system within their retail store to process payments, perform returns, accept gift card payments, apply discounts and more and it can also be used in offline mode. Mobile extensions mean that associates can check on inventory and conduct sales from anywhere in the store via iPad. Lightspeed Retail also offers customer service features such as customer profiles, sales history logs and customer insights. With advanced marketing tools, businesses can automate marketing efforts, communicate across multiple channels and segment customers based on data. This functionality supports targeted promotions and personalized customer experiences. Within Lightspeed Retail, users can generate customizable reports for sales, inventory and team performance across multiple stores and channels. Real-time insights help businesses make data-driven decisions, spot trends and track performance. Lightspeed Retail is available on a monthly basis and offers an open API, allowing for highly customized workflows and capabilities to meet specific business needs. Additionally, it integrates with leading accounting solutions, ERP systems and marketing tools.
Lightspeed Retail Software - Lightspeed Retail B2B catalog
Lightspeed Retail Software - Lightspeed Retail supplier market
Lightspeed Retail Software - Lightspeed Retail track stock
Lightspeed Retail Software - Lightspeed Retail product details
Lightspeed Retail Software - Lightspeed Retail payment
Lightspeed Retail video
Lightspeed Retail Software - Lightspeed Retail B2B catalog - thumbnail
Lightspeed Retail Software - Lightspeed Retail supplier market - thumbnail
Lightspeed Retail Software - Lightspeed Retail track stock - thumbnail
Lightspeed Retail Software - Lightspeed Retail product details - thumbnail
Lightspeed Retail Software - Lightspeed Retail payment - thumbnail

Lightspeed Retail pricing

Lightspeed Retail does not have a free version but does offer a free trial. Lightspeed Retail paid version starts at £109.00/month.

Starting Price:
£109.00/month See pricing details
Free Version:
No
Free trial:
Yes

Alternatives to Lightspeed Retail

Lightspeed Retail Reviews for UK Users

Feature rating

Value for Money
3.9
Functionality
4.0
Ease of Use
4.1
Customer Support
4.0
5 reviews of 980 View all reviews
Steve
Steve
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/01/2021

A great all-inclusive system

Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Pros

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Cons

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

Alternatives Considered

Rain POS

Reasons for Choosing Lightspeed Retail

Easy choice. Transitioning from a local server based software to a cloud based system was the first priority. After seeing what else Lightspeed had to offer, I immediately made the change.

Switched From

AIM

Reasons for Switching to Lightspeed Retail

When I was ready to purchase Rain, the sales team kept putting me off time and time again. If that was indicative of their customer service, I knew it wouldn't be the right fit for me.
Carleton
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 07/12/2024

Useful and Comprehensive

It is useful for setting up an ecommerce store with a POS system.

Pros

The main reason I signed up for Lightspeed Retail was so that I could keep my e-commerce website's stock properly synced up with my in-store retail stock.

Cons

Overall, it's a large service and there are a lot of configurations to be set up. I also had to get a separate plugin (from a 3rd-party) in order to fully get my POS and website to sync.

Alternatives Considered

Hike

Reasons for Switching to Lightspeed Retail

It was more comprehensive, relative to the services and features I was given access to.
Matt
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

1
Reviewed on 19/12/2024

Extortion!!!

Horrible interactions when you're lucky enough to get a human involved - which is typically only on the sales side of the business. 3 months to get a response from the tech side (I wish I was exaggerating).

Pros

Fairly functional, but they'll make changes with no regard to how it affects your operation, putting your register & receiving department in turmoil at the worst times.

Cons

Extortion! A sudden "policy change" and now we're getting a additional $400 per month charge on top of our subscription fee until we switch to their merchant card service. `Wonder why it's so hard to leave a review for Lightspeed? I had an issue with the POS service - it took 3 months just to get a response! Use ANY other POS service!

Alternatives Considered

Odoo

Reasons for Switching to Lightspeed Retail

We're planning to drop Lightspeed ASAP. They make it very difficult, leveraging your data against you to keep you and up the charges at will.
Kristen
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 30/11/2024

Simple to get started

In general, it's easy for employees to figure out and use. Initial onboarding wasn't difficult, and we were up and running within a day.

Pros

It's simple to set up. With the credit payment system integrated, it avoids dealing with a third party system.

Cons

The down time when their service fails on their end. We've had transactions completely disappear after the customer already left, thus losing not an insignificant amount of money.

Alternatives Considered

Clover

Reasons for Switching to Lightspeed Retail

Set up cost was better, and the ability to use our own equipment was better suited to us.
Naoki
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 03/01/2025

Good all in one option for POS system, inventory management and eCommerce option.

Pros

Easy to create promotions for certain products. Helpful that the platform can also be used for inventory management and restock levels can be set. Also good that it syncs with Shopify.

Cons

The reporting mobile app could be improved. The app sometimes glitches and is slow to update.

Alternatives Considered

Square Point of Sale and Shopify POS

Reasons for Switching to Lightspeed Retail

We found Lightspeed Retail to be better for the various variations of products we hold such.

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