--- description: Review of Efecte IT Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Efecte IT Service Management | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [Efecte IT Service Management](/software/192589/efecte) # Efecte IT Service Management Canonical: https://www.softwareadvice.co.uk/software/192589/efecte Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/192589/efecte?page=2) > Efecte is a cloud-based IT service management (ITSM) software that helps businesses of all sizes maintain and monitor the utilization of information technology (IT) related services across the organization. The platform assists enterprises with consolidating and managing people, services, IT practices, digital assets and more via a centralized dashboard. Service desk teams can quickly review interactions, information, and interconnections using the CMDB dashboard, which allows any information to be linked. Employees can explore this data using dashboards, Kanban boards, and other graphic views. It comes with standard workflow automation for most ITIL4 practices, including incidents, service requests, changes, and more. Users can also modify existing workflows or build their own using the drag-and-drop workflow engine. > > Verdict: Rated **4.6/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 11 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Efecte ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Finnish, German, Swedish - **Available Countries**: Albania, Algeria, Austria, Belarus, Belgium, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein and 18 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Availability Management - CMDB - Capacity Management - Change Management - Chat/Messaging - Configuration Management - Contract/License Management - Customisable Branding - Customisable Forms - Customisable Reports - Customisable Templates ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) ## Related Categories - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) - [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software) ## Alternatives 1. 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[SysAid](https://www.softwareadvice.co.uk/software/158389/sysaid-it-crm) — 4.5/5 (511 reviews) ## Reviews ### "A Platform to easily manage Customer issues" — 4.0/5 > **Riya** | *9 September 2022* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: I like most about Efecte is how it's compatible to give mail alerts and customisable the tickets are with respect to the category of the incident or service. > > **Cons**: Sometimes it's bulk select feature doesn't work properly, which creates an issue to handle multiple tickets at once. > > The problems my team is solving with Efecte are customer facing incidents on production deployed by us. The concern is immediately addressed through efecte. ----- ### "Efecte Self-service and Efecte ITSM opinion" — 5.0/5 > **Verified Reviewer** | *20 July 2021* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: Efecte Self-service and Efecte Service management is user friendly application. End users, users and administrators have good functions and available software. > > **Cons**: We are using many ITIL practices in Efecte environment. There are areas to improve like Efecte Self-service for better user experience, but this is not crucial at the moment. Efecte provider all the time is gathering all improvements initiatives and some of them are implemented. > > We are supporting many ITIL practices like Incident management, Change management, Service request fulfillment, Event management and many others. ----- ### "Easy to modify" — 4.0/5 > **Teppo** | *20 August 2021* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: Easy to modify or even create new things, reporting is good (could be better) > > **Cons**: Efecte's projects for IGA was not easy task, almost everything had to do by consultant and no ready made solutions were used at the workflows or templates. > > Good, but is not easiest system anymore. ----- ### "Efecte ITSM" — 5.0/5 > **Juhamatti** | *28 April 2023* | Higher Education | Recommendation rating: 9.0/10 > > **Pros**: Platform allows model pretty much any process you can imagine. Once you get to know how things work inside efecte, it is quite easy to configure. > > **Cons**: UI is little bit oldish compared to peers, especially admin side. > > we are using efecte service management as enterprise service management tool, not just IT. Support and consulting services has been very good. ----- ### "Information Systems Specialist" — 4.0/5 > **Wenzhao ”Weni”** | *16 June 2021* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I think overall Efecte ITSM (ESM and ESS) is very easy and user friendly to use. As one of the administrators, I also like the product that's very easy make changes/configurations etc and it's very flexable. > > **Cons**: Most likely the functions that in our company needs (dedicated pop up messages etc.) and the software development rate is a bit slow. > > As mentioned in many occasions, Efecte is very flexible and easy to to use for small/mid-size companies. I have totally used over 8 years and I'm very pleased to product and its support. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/192589/efecte?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/192589/efecte) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data