--- description: Review of Genuity IT Admin Suite Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Genuity IT Admin Suite | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Genuity IT Admin Suite](/software/191824/genuity-it-admin-suite) # Genuity IT Admin Suite Canonical: https://www.softwareadvice.co.uk/software/191824/genuity-it-admin-suite Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/191824/genuity-it-admin-suite?page=2) > Genuity IT Admin Suite is a cloud-based solution that allows businesses to generate actionable insights and manage workflows across various IT departments. It offers various key features such as network monitoring, spend analysis, asset performance tracking, ticket management and more. Genuity IT Admin Suite offers advanced analytics and reporting that helps businesses gain insights from their IT operations. It can help businesses in monitoring their network, manage tickets and alerts, and track the performance of their assets. Genuity IT Admin Suite lets users track IT spending and create custom reports. IT admins can manage and troubleshoot network issues. It also allows users to set up alerts for critical events such as downtime, failed applications or unauthorized access attempts. > > Verdict: Rated **4.6/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 17 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Genuity - **Location**: Glen Ellyn, US - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$29.99 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: $29.99 per company per month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking - Audit Management - Automated Discovery - Automated Routing - Billing & Invoicing - Billing for Data - Billing for Voice - Budgeting/Forecasting - Capacity Management - Chargeback Tracking - Collaboration Tools - Compliance Management - Compliance Tracking ## Integrations (3 total) - Docusign - Google Workspace - Microsoft 365 ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [IT Asset Management Software](https://www.softwareadvice.co.uk/directory/1888/it-asset-management/software) - [Telecom Expense Management Software](https://www.softwareadvice.co.uk/directory/4541/telecom-expense-management/software) - [SaaS Management Software](https://www.softwareadvice.co.uk/directory/4346/saas-management/software) - [IT Management Software](https://www.softwareadvice.co.uk/directory/4563/it-management/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 2. [Milvus](https://www.softwareadvice.co.uk/software/246233/milvus) — 4.8/5 (298 reviews) 3. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3408 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [BeyondTrust Remote Support](https://www.softwareadvice.co.uk/software/127126/bomgar) — 4.6/5 (2009 reviews) ## Reviews ### "Genuity is a great single pane of glass" — 4.0/5 > **Justin** | *2 May 2024* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: Genuity rolls a bunch of IT softwares into a single platform. They are rapidly adding new features to parity rival solutions. Their support team is top tier and very engaging. > > **Cons**: Lacking some features. Several modules are lacking features accomplished by other solutions. While it still has a long way to go to be a full ITIL/ITAM solution, they are pumping out new features very quickly. > > Overall, Genuity has added value to my organization. ----- ### "Genuity is not just great for the price, it's great" — 5.0/5 > **Jon** | *7 May 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: The ease of implementation and use are great. The UI made it easy for non-IT users to upload contracts and put in the necessary information to consolidate our data. > > **Cons**: The asset mgmt still needs a lot of work to be what I consider quick and efficient. ----- ### "A good IT management tool" — 4.0/5 > **Lin** | *30 October 2024* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The implementation is very smooth, didn't take too much time and efforts. The product itself is user-friendly. Even if someone is not tech savvy, they would be able to use it in a short time without much training. it helps us to manage and monitor the contracts, subscriptions, assets, etc, flexible and versatile > > **Cons**: I hope Genuity can be integrated with more accounting system to make it easier to track and update info. We had to import the info from our accounting system to Genuity manually, which is not productive > > Overall Genuity is a good tool for small and medium size companies, but still has room for improvement, such as integrate with other systems ----- ### "We feel we made a good decision and still do" — 4.0/5 > **Scott** | *25 April 2024* | Printing | Recommendation rating: 9.0/10 > > **Pros**: Genuity has a much more graphical interface and is easy to use and has added to our productivity in addressing incoming tickets. > > **Cons**: There were a few things that they didn't have but they have made adjustments per our requests and are continuing to embrace the difference is between them and their competitors so as to make themselves a more well-rounded solution. > > Very good, thou it was not as robust as perhaps a few others they have excellent support and are open to suggestions in making it better. They also have other services that we have since used that add to the value of the relationship. ----- ### "Genuity = Cost, Value and Simplicty" — 5.0/5 > **Troy** | *22 April 2024* | Military | Recommendation rating: 9.0/10 > > **Pros**: Low monthly cost, Low overhead for implementation and maintenance. Very easy to use and customize. > > **Cons**: Help Desk Ticketing - Some simple ticket handling features would make this so much better. Needs to follow ITIL framework. Real Time Notifications - only has very basic monitoring. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/191824/genuity-it-admin-suite?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/191824/genuity-it-admin-suite) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data