--- description: Review of Soprano Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Soprano | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Soprano](/software/191224/soprano) # Soprano Canonical: https://www.softwareadvice.co.uk/software/191224/soprano Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/191224/soprano?page=2) > Soprano Connect is an automated communications platform that powers over 32 billion mission-critical interactions for enterprise and government organisations each year. From weather warning alerts that keep people safe to banking notifications that protect against fraud, our platform delivers trusted digital engagement for world-leading organisations across SMS, email, voice, RCS and Conversational AI — accessible from a single, secure interface or via low-code and no-code API integration. > > Verdict: Rated **4.8/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 9 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Soprano Design ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Please contact Soprano Design for pricing details. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Portuguese, Spanish - **Available Countries**: Afghanistan, American Samoa, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bhutan, Bolivia, Brazil, British Virgin Islands and 105 more ## Features - 2-Way Messaging - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automated Responses - Autoresponders - Batch Communications - Caller ID - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Scheduling - Chat/Messaging - Communication Management - Contact Management - Content Management - Customisable Templates - Customizable Fields - Data Import/Export ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software) - [Cloud Communication Platform](https://www.softwareadvice.co.uk/directory/4386/cloud-communication/software) - [Mobile Marketing Software](https://www.softwareadvice.co.uk/directory/4398/mobile-marketing/software) - [Conversational Marketing Software](https://www.softwareadvice.co.uk/directory/4671/conversational-marketing/software) - [Email Marketing Software](https://www.softwareadvice.co.uk/directory/4697/email-marketing/software) ## Alternatives 1. [Text Request](https://www.softwareadvice.co.uk/software/306855/text-request) — 4.6/5 (1193 reviews) 2. [Weave](https://www.softwareadvice.co.uk/software/158992/weave) — 4.3/5 (668 reviews) 3. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 4. [Glassix](https://www.softwareadvice.co.uk/software/419790/glassix) — 5.0/5 (103 reviews) 5. [JustCall](https://www.softwareadvice.co.uk/software/75453/justcall) — 4.1/5 (223 reviews) ## Reviews ### "All rounded product" — 5.0/5 > **Suresh** | *24 September 2025* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: Customer Support is amazing, the ease of doing business with is also great. The Soprano technical team is always engaging and ready to support us when required. They offer bespoke solutions to our requirements and always there to support where they can and if not they will suggest alternatives. > > **Cons**: We struggle with Whispir reporting, we are heavy users of the platform and different parts of the business uses different components. We wanted 1 stop shop to be able to review the volumes, triggerred by workspace etc which is seems to be challenging. > > Overall, it's a great experience working with Whispir, we have been using the platform for over 7+ years and I could say that it's always a breeze to work with whispir team. ----- ### "BT Texting tools review" — 5.0/5 > **Issiaka** | *18 December 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: The text messaging platform is user-friendly and has adequate functions to schedule tasks and modify users' profiles. The unit price of messages is ridiculously low, allowing some services to increase the usage of this system above all forms of communication. I found the support service very efficient, and the staff there are very helpful and knowledgeable. > > **Cons**: This system is not integrated into any of our other systems and requires constant monitoring of staff leavers and new. > > I have been using and managing this system since 2017 and have advised the Health Board to keep it, despite the acquisition of other integrated Healthcare texting tools. It is just very convenient to use. ----- ### "service & support has been appreciated" — 4.0/5 > **Cynthia** | *23 September 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: \[sensitive content hidden\] has been a great support to our team - specifically when onboarding new instances as required, \& general Q\&A. > > **Cons**: Frequent Whispir maintenance (unplanned) caused our teams to lose confidence in the AU Whispir platform ----- ### "Dynamic product with reliable support" — 5.0/5 > **Rozanne** | *18 December 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Soprano offers services which are easy to use and of great value for money. Really enhances the customer's business experience. Soprano's customer support is very prompt and efficient. > > **Cons**: There was nothing that I can point to say that I liked the least. The services were good and it was easy to collaborate with the Soprano team. ----- ### "Great work Team Soprano\!" — 5.0/5 > **Jason** | *19 December 2025* | Mining & Metals | Recommendation rating: 10.0/10 > > **Pros**: The Customer Support was amazing. I had previously used their tools at another job and needed some extra help in my new role and they were great\! > > **Cons**: I can't think of anything I dislike about Soprano Design. Their system is very easy to use and does everything I want it to do. > > Their system is very easy to use and does everything I want it to do in an easy and straight forward manner. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/191224/soprano?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/191224/soprano) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data