--- description: Review of AlphaChat Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: AlphaChat | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [AlphaChat](/software/190594/alphachat) # AlphaChat Canonical: https://www.softwareadvice.co.uk/software/190594/alphachat > AlphaChat is a conversational artificial intelligence (AI) platform, which enables businesses in finance, telecom, eCommerce and other industries to communicate with customers via virtual assistants. Managers can route clients' support requests to specific agents, set up context-specific responses and configure role-based access permissions for team members. Using AlphaChat, organizations can create virtual assistants and prioritize the handover of requests from chatbots to agents based on skills, URLs or topics. Supervisors can utilize the system to gain insights into average response time, chatbot accuracy and solve rates and the number of received messages. Additionally, businesses can manage support tickets and add or delete agents according to requirements. AlphaChat's pricing is based on request and support is extended via live chat, phone and email. > > Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 3 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: AlphaChat - **Founded**: 2017 ## Commercial Context - **Starting Price**: €399.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: 10-day free trial available. Standard Plan from 399 EUR/month. Enterprise Plan - contact for details support@alphachat.ai Standard Plan includes: 1 Intelligent Virtual Assistant. 1 Live chat license. Up to 3,000 conversations per month (then 0.03 EUR / chat) Unlimited number of actions and phrases trained per action. Natural Language Understanding and AI training. Change colors, text and logos in chat widget. No-code graphical interface. Powerful chat widget for your website. Add buttons, images, URLs, conditions, quick replies to the Intelligent Virtual Assistant. Pre-trained Intelligent Virtual Assistant template with small talk utterances. Enterprise Plan includes: Authentication for the Intelligent Virtual Assistant. API access. Staging and product versions. AlphaOS for custom code writing actions. SLA. Integrations RCS, Apple Business Chat, Facebook Messenger, WhatsApp, Slack, voice. Dedicated Account Manager. Customizable bot-to-human handovers. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Available Countries**: Estonia ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Alerts/Escalation - Autoresponders - Canned Responses - Chat Transcript - Chat/Messaging - Chatbot - Code-free Development - Configurable Workflow - Content Creation - Content Management - Contextual Guidance - Customer History - Customer Service Analytics - Customisable Branding - Customisable Forms - Customisable Templates ## Integrations (5 total) - Meta for Business - RCSApp - Slack - WhatsApp - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) - [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) - [Customer Support Software](https://www.softwareadvice.co.uk/directory/4658/customer-support/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews) 4. [Genesys Cloud CX](https://www.softwareadvice.co.uk/software/323407/pureconnect) — 4.3/5 (262 reviews) 5. [inconnect](https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) ## Reviews ### "AlphaChat review" — 5.0/5 > **Kaido** | *21 October 2020* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Ease of use and support speed it it is needed. > > **Cons**: Our experience with Chat is still quite short but so far most of the expectations have been nicely met. > > Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company. ----- ### "The Chat Bot Platform perfect for scaling and automation" — 5.0/5 > **Daniel** | *16 October 2020* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: The tool itself is easy to use and allows us to change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I've been quite impressed with their roadmap, and taking our feedback onboard as well. They have done a great job in supporting us in training our Chat bot as well as being open to supporting the tools that we utilise on our chat platform. > > **Cons**: Not much to add considering the overall experience has been very positive. A more visual flow diagram within the Alpha Blues platform would be great, to allow us greater visibility in how the chat bot responds to follow ups. But cannot fault them, the Alpha Blues team have done a terrific job\! > > Our overall experience with Alpha Blues has been very positive. They have delivered on what we needed, and have been able to automate 30% of our incoming chat volumes. As a product that also offers multilingual support, Alpha Blues has been able to fully support us in offering a Chat Bot in an additional language as well as obtaining the customer's preferred language through our Bot as well. ----- ### "Review for Tallink chatbot" — 5.0/5 > **Kaja** | *27 October 2020* | Leisure, Travel & Tourism | Recommendation rating: 8.0/10 > > **Pros**: Overall looking of the bot view on the page looks nice :) > > **Cons**: 1) Feature for hiding intents would be nice. Hided intents should be visible in the tree view, marked somehow so they would be easily separated from the intents that are "live". 2) Feature to schedule the time for intent to be live. This is useful especially with campaigns that are valid only for certain period of time. 3) Different emojis would be nice > > Overall experience is good, clients are using chatbot quite a lot and the main menu seems to work well for marketing campaigns. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/190594/alphachat) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data