About InvGate Service Management
InvGate Service Management pricing
InvGate Service Management does not have a free version but does offer a free trial.
Alternatives to InvGate Service Management
InvGate Service Management Reviews for UK Users
Feature rating
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
This the best Helpdesk cloud based software
We were a company which, being a provider of IT services, presented many problems associated with the service to our external clients, which is why after defining a strategy for the implementation of a help desk.
After evaluating several solutions from the market, we made the decision to use Invgate Servicedesk since in addition to being aligned with ITIL, it allows the implementation of a service table in a quick and friendly way, the reports are quite detailed and the best is the gamification.
Pros
Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.
Cons
No Mobile App available for the users Android and IOS
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Stunningly beautiful yet powerful!
We wanted a Service Desk solution that is easy to use and yet can accomodate complex workflow, InvGate Service Desk can answer all of these.
I have used ServiceNow & Heat, those products are very verbose in terms of wording. InvGate SD is concise less word but more to usable actions.
I would recommend this highly to other people looking for ITSM solution.
Pros
- Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
- Query builder is the one I like most, consistency across the system, you learn once and you can use similar familiar query.
- Gamification is fun!
Cons
Built-in integrations to other platform or service is somewhat rather limited. But workaround for webcall and inbound API is welcome.
Alternatives Considered
ServiceNow Customer Service ManagementReasons for Choosing InvGate Service Management
Too complex, cluttered menu and hurt my eyes.Switched From
ServiceNow Customer Service ManagementReasons for Switching to InvGate Service Management
Too complex, cluttered menu and hurt my eyes.- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
InvGate Service Desk helps me manage all my IT support requests in one place, making my job...
Pros
The software is user-friendly and has powerful ticketing and reporting features. It has definitely streamlined our IT support process.
Cons
The interface could be a bit more customizable, and I wish there were more integrations with third-party tools.
- Industry: Warehousing
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Service Desk has made our support manageable
Despite it not being perfect, Service Desk has changed our support queue from being unmanageable to having everything tracked in one place, with time stamps and a request is never missed. Setup could be easier, but once complete, I would highly recommend this to a company looking to streamline their end-user support.
Pros
-Very good end-user experience
-Never miss a request
-Integration with JIRA
-Application integration (widgets)
Cons
-Setup is tedious
-Getting the correct permissions for all agents/users is a frustrating experience
-Somewhat confined to canned reports with little customization
Alternatives Considered
Zendesk SuiteReasons for Switching to InvGate Service Management
It integrated with our existing Atlassian Suite- Industry: Import & Export
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Help Desk
In general is the best Help Desk i ever see. We could give more potencial, but is only a matter of time.
Pros
Easy use for the user.
Status of the tickets and who owns them works well.
Approvals and confirmations work very well.
The Report sistem of the tickets is very strong.
The solution's time system provide many information
The way to comunicate with user and managers makes a good comunication systema and the record helps to avoid misunderstandings.
Cons
There are some status that we dont understand
The configuration of the help desk and all the managment of tickets can be better
Export information of tickets is very dificult
The time reports arent the best, we have all in minutes, not hours.
So the SLA reports can be better
The dashboards are slow to configure, for example backlog tickets can´t be use with filters.
Response from InvGate
Thanks for your taking the time to leave us a review! We are glad you are finding Service Desk helpful and overall are enjoying your experience working with InvGate. Our Customer Success team will reach out to help you with the issues you bring up.