--- description: Review of Comarch FSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Comarch FSM | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/4540/field-service/software) > [Comarch FSM](/software/188935/comarch-fsm) # Comarch FSM Canonical: https://www.softwareadvice.co.uk/software/188935/comarch-fsm > For businesses carrying out of any of field service activity, Comarch FSM can streamline and optimize operations, end to end. Taking into account route planning, task type and complexity, technician availability and skill set, and service level agreement parameters, this comprehensive solution harnesses the power of artificial intelligence to deliver real-time, dynamic scheduling and asset management with optimized rostering, employee assignment, route planning and equipment management – all in line with customizable service level agreements and backed by reporting via Comarch Business Intelligence. With Comarch FSM features such as gamification and smartwatch, teams work in closer cooperation and more efficiently in line with KPIs. What’s more, the solution can be deployed on-premises or on public clouds (AWS, GCP and Azure) in the sofware as a service (SaaS) model. It is fully flexible and can be tailored to meet any business needs, with light webservices and Kubernetes-based architecture for rapid roll-out, scalability and multi-tenancy. No matter what size your organization, or which sector you operate in, Comarch FSM can be personalized for your requirements. Further flexibility derives from the API that means it can be integrated easily with your other systems – from CRM to ERP and more. > > Verdict: Rated **4.6/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 5 Reviews | | Ease of Use | 3.4/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Comarch - **Founded**: 1993 ## Commercial Context - **Pricing model**: (Free Trial) - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Available Countries**: Poland ## Features - API - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - CRM - Calendar Management - Contact Database - Contract/License Management - Customisable Forms - Customizable Fields - Dispatch Management - Drag & Drop - Electronic Signature - File Storage - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Online Time Clock ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) ## Category - [Field Service Management Software](https://www.softwareadvice.co.uk/directory/4540/field-service/software) ## Alternatives 1. [FieldPulse](https://www.softwareadvice.co.uk/software/109782/fieldpulse) — 4.6/5 (411 reviews) 2. [Jobber](https://www.softwareadvice.co.uk/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 3. [Skimmer](https://www.softwareadvice.co.uk/software/89281/skimmer) — 4.9/5 (226 reviews) 4. [Connecteam](https://www.softwareadvice.co.uk/software/109560/connecteam) — 4.6/5 (5059 reviews) 5. [Fieldd](https://www.softwareadvice.co.uk/software/101498/fieldd) — 5.0/5 (140 reviews) ## Reviews ### "The only tool that allows you to manage work on an active and opto network according to our work mod" — 5.0/5 > **Adam** | *13 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: Possibility of decomposing orders for independent tasks, the option of cars management, visualization enabling workflow planning in the order. > > **Cons**: We use a rather old version - a newer user interface would be useful, ergonomic changes - a newer version of the software ;) > > Benefits: - the ability to efficiently manage the execution of orders with distributed tasks in the field, using the Lean Management principles, - reduction of the order processing time, - optimization of order processing costs and transport costs, - improvement of the quality of performed works. The system allows you to apply appropriate management principles, it also provides detailed data for analysis and continuous improvement of operating activities. Better results in the execution of orders translate into higher customer satisfaction. The system allows you to apply appropriate management principles, it also provides detailed data for analysis and continuous improvement of operating activities. Better results in the execution of orders translate into higher customer satisfaction. ----- ### "The introduction of this software in the operation allowed us to improve customer service" — 5.0/5 > **marcelo** | *11 April 2018* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The use of this software allowed us to substantially improve the relationship with our customers and additionally reduce many of the operating costs > > **Cons**: Each time we request a change, you must verify what the cost is. Additional you have to pay for each major upgrade ----- ### "Review Quickline" — 4.0/5 > **Martin** | *16 January 2024* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: The FSM is a very comprehensive system with many possibilities. Working with the Comarch FSM team was always very results-oriented and friendly. People are making a big effort and coming up with good solutions. > > **Cons**: It is sometimes difficult to understand that the FSM system is not very flexible. Even smaller adjustments require a lot of development effort, which makes the whole thing complex and expensive. Many processes are not very user-friendly and no longer meet today's expected standard of intuitive working. > > A special thank you to \[sensitive content hidden\] for the very good cooperation and the efforts to meet deadlines and provide good solutions. ----- ### "Big improvement in the operations management" — 4.0/5 > **Fernando** | *23 April 2018* > > **Pros**: The orders management and the easy way that is possible to organize the job in the different positions in operations > > **Cons**: The user profile administration, there is not an administration module that allow to créate and manage the user profiles ----- ### "Ingeneral, FSM helped us in many ways. We dropped a lot of manual tasks and printings with this tool" — 5.0/5 > **Andrés** | *11 April 2018* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: The best of the tool is the portability. That was a big improvement for us. Technician can carry his office with him and practically work alone on customer´s house. Nowadays TvCable based all appoinments on FSM tool and became a part of our Operations group every day. > > **Cons**: Sometimes is hard to do some small things with installed version. We would like to be more independent in some small changes that we need to do. Fortunatelly, Comarch is working to provide some tools to do this small changes by our own. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/188935/comarch-fsm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data