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About Brevo
Brevo is a cloud-based email marketing tool suited for organizations of all sizes. It offers marketing automation, email campaigns, transactional emails and SMS messages functionalities within a suite.
Brevo allows users to create mobile-responsive emails using design tools. Users can also schedule and automate marketing campaigns and pre-test messages’ deliverability before sending campaigns. Transactional emails may be sent via Brevo's SMTP service or API. The contact management functionality allows for importing contacts, categorizing lists, collection forms, behavioral forms and more.
Brevo also features reporting, which allows users to create reports on basic statistics, such as open rate, click-throughs and more. Other reporting features include per ISP, exporting results into Excel or PDF and heat maps.
SendinBlue can be integrated with organizations’ websites and management tools. Brevo plugin is also available to be installed with other content management and e-commerce systems such as WordPress, PrestaShop, Drupal, WooCommerce or Magento.
Brevo pricing
Brevo has a free version and does not offer a free trial. Brevo paid version starts at £16.50/month.
Starting Price:
£16.50/month
Free Version:
Yes
Free trial:
No
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Brevo Reviews for UK Users
Feature rating
5 reviews of 2,362
View all reviews
Jijo S.
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4
5
Reviewed on 09/09/2024
Meaningful full marketing app for startups
As an early startup, i used your product for sending bulk email. So features like bounce rate, click rate helped me to understand a lot
Pros
All the features are useful, especially ability to design email/wa templates.
The learning curve is low, making product usable
Cons
I think if i have the ability to select number of users to bulk send, that would be great
Renan
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3
4
Reviewed on 20/09/2024
Best choice for woocommerce stores
My overall experience with Brevo has been excellent. It’s the best CRM platform I've used for WooCommerce. I’ve noticed significant improvements and evolution in the platform since its days as Sendinblue, making it even more powerful and user-friendly.
Pros
What I like most about Brevo is the unlimited contacts, the ease of segmentation, and the excellent e-commerce data integration, which works really well as part of a CRM.
Cons
I like least about Brevo is the loading of unnecessary resources in e-commerce, the lack of clarity about the billing process, and the limited automation features for push notifications. Additionally, some features that could be available in the Pro plan, especially those related to e-commerce, are only offered in the more expensive plan.
Reasons for Switching to Brevo
The option to have unlimited contacts and only be charged for the emails sent was a key deciding factor for me. This pricing model is highly beneficial for managing larger lists without worrying about escalating costs
Samantha
- Industry: Fine Art
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4
4
Reviewed on 20/09/2024
Solid support and growth potential for independent business owners
I'm very happy to stay with Brevo as my emailing platform, despite the minor issues I've experienced. Customer support is quick to respond and always does their best to understand the problem and offer solutions - even if there is not always an easy resolve. I appreciate the fact that the platform is always improving and takes feedback into consideration. There's a good supply of self-help articles and easy channels for submitting a ticket or chatting to Customer Support. The Dashboard can sometimes be a bit confusing and difficult to navigate but on the whole it is user-friendly. Mostly I appreciate the fact that as a non-paying customer (at present, with hopes to grow a subscriber list so that I can afford a paid account) I have not felt marginalised, and feel equally welcome and supported on the platform.
Pros
Brevo offers a range of options for both free and paying customers to communicate effectively with their clients/subscribers, and manage their contact lists. As an indie business owner, Brevo has made it possible for me to establish a reliable reputation with my subscribers by offering information in clean, fresh designs and with good deliverability rates.
Cons
I've experienced most challenges on Brevo with the automation system. As far as I know, this is constantly being worked on and upgraded - unfortunately, it has led to some deliverability issues, 'broken' chains in the automation flow, and made it necessary for me to find manual work-arounds.
Reasons for Choosing Brevo
Previous product was too limited in terms of email design/templates, did not offer as much range on the free option (especially in terms of the amount of contacts allowed)Switched From
WordPressReasons for Switching to Brevo
The number of free daily emails allowed (our campaigns/email offers run daily for several weeks) as well as the simplicity of the template design
Billie
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
3
3
Reviewed on 22/08/2024
Great value software
It’s great value and facilitates you in creating great campaigns once you get through the verification process which is likely to take time
Pros
It’s bang for its buck and ease in creating campaigns
Cons
I struggled to get verified when creating the account which took a while to get resolved
Response from Sendinblue
Hello,
Thank you very much for your message.
Thank you again for your comments. First of all, we are sorry for any inconvenience caused.
I would like to inform you that all accounts are reviewed internally as part of our processes. We are sorry that it has taken longer than expected.
In any case, we thank you for your comments and invite you to contact us at [email protected] if you have any doubts or problems.
Thank you in advance and we wish you a happy day.
Best regards,
Replied 03/09/2024
Hannah
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
5
4
Reviewed on 26/07/2024
An excellent alternative to larger brands
We made the switch to Brevo from a well-known large e-marketing platform and we found the ease of use better, the design capabilities better and the quality of customer service better, it was also 1/10th of the price and allowed us to expand our contacts further than the bounds of our previous subscription. Despite it having some way to go in extra features, it is a good starting platform and the customer service team are excellent and efficient.
Pros
Value for money is excellent, the customer support is great and it is really easy to create excellent-looking campaigns, the templates are nice and there is room for lots of customisation.
Cons
I wish they had more functions to separate mailing lists, with the ability to create different brand libraries and have them assigned to certain lists. I run multiple campaigns with different brands and having to re-do the brand library every time is frustrating.
