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description: Review of Everest Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Everest | Reviews, Pricing & Demos - SoftwareAdvice GB
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Breadcrumb: [Home](/) > [Pharmaceutical CRM Software](/directory/343/pharmaceutical-crm/software) > [Everest](/software/188683/everest)

# Everest

Canonical: https://www.softwareadvice.co.uk/software/188683/everest

> Lynk is a cloud-based customer support and complaint management solution that caters to mid-size and large organizations across various industries. It is also available for on-premise deployment.


Everest receives customer complaints and queries via various channels that include email, phone, a company’s website, mobile app and remote call centers. Individual cases can be located by searching Everest with a variety of criteria including date of first contact, current resolution status or customer account number.


The solution also allows for a high degree of process automation, and can be configured to send emails or other notifications based on predetermined triggers. It provides users charting and reporting options, integrated analysis for managing business processes and custom dashboard for specific information.


Everest 7 provides support via phone and email during business hours on weekdays.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Ease of Use**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features |  | Based on overall reviews |
| Recommendation percentage | - | ( Likelihood to recommend) |

## About the vendor

- **Company**: Lynk Software
- **Founded**: 1970

## Commercial Context

- **Starting Price**: US$150.00
- **Pricing Details**: Contact Everest to request pricing information.
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Audit Management
- Audit Trail
- Canned Responses
- Case Management
- Compliance Tracking
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Data Import/Export
- Email Templates
- Feedback Management

## Integrations (1 total)

- Microsoft Excel

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Pharmaceutical CRM Software](https://www.softwareadvice.co.uk/directory/343/pharmaceutical-crm/software)

## Related Categories

- [Pharmaceutical CRM Software](https://www.softwareadvice.co.uk/directory/343/pharmaceutical-crm/software)
- [Complaint Management Software](https://www.softwareadvice.co.uk/directory/499/complaint-management/software)
- [Online Help Desk Software](https://www.softwareadvice.co.uk/directory/3529/online/software)
- [Manufacturing CRM Software](https://www.softwareadvice.co.uk/directory/3825/manufacturing/software)
- [IT Ticketing Systems Software](https://www.softwareadvice.co.uk/directory/1630/it-ticketing/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (990 reviews)
2. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1780 reviews)
3. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3418 reviews)
4. [Zoho Desk](https://www.softwareadvice.co.uk/software/393877/zoho-desk) — 4.5/5 (2212 reviews)
5. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (703 reviews)

## Reviews

### "Very easy to use, allows for multiple levels of entry and reporting, great customer support\!" — 5.0/5

> **Danielle** | *23 March 2016*
> 
> I use this everyday to log my customer complaints and assign action owners to resolve.   I like that we can have  a number of users and can assign different levels of access.  I like being able to email out and include attachments.  Having the ability to run multiple Excel reports is a great feature.  We have several Managers that can go in a pull out their specific data.

Any cons or issues that we have had were resolved by the Everest group in a very timely manner.  We are very happy with the program and the customer support provided.  Thanks\!

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/188683/everest)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/188683-Everest/> |
| en-AU | <https://www.softwareadvice.com.au/software/188683/everest> |
| en-GB | <https://www.softwareadvice.co.uk/software/188683/everest> |
| en-IE | <https://www.softwareadvice.ie/software/188683/everest> |
| en-NZ | <https://www.softwareadvice.co.nz/software/188683/everest> |

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