--- description: Review of Meltwater Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Meltwater | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Social Media Management Tools](/directory/1666/social-media/software) > [Meltwater](/software/188440/sysomos) # Meltwater Canonical: https://www.softwareadvice.co.uk/software/188440/sysomos Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.uk/software/188440/sysomos?page=2) > Meltwater is an online solution that provides media intelligence and social listening tools for enterprises. It offers real-time business insights to make better informed decisions. This software helps companies to measure, manage and magnify their reputation in a progressively linked world. It provides an access to the latest PR measurement tools that helps users quantify their PR influence. Social media analytics offer a clear picture of the user's brand and customer sentiments. Meltwater’s smart media contact database lets users connect with main media influencers, including bloggers, journalists and more. Create presentations for stakeholders and share insights with internal work groups through a shared dashboard. Users can monitor their competitor’s actions by tracking their high-ranking keywords, themes, trends and more in real time. It helps users make strategies accordingly and take their business to a next level. Meltwater additionally offers a product suite for executives that helps minimize risks by keeping them informed of all the concerns in their industry. > > Verdict: Rated **4.0/5** by 96 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 96 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Meltwater - **Location**: San Francisco, Norway - **Founded**: 2001 ## Commercial Context - **Pricing model**: (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Irish, Italian, Japanese, Norwegian, Portuguese, Spanish, Swedish - **Available Countries**: China, Finland, France, Germany, Italy, Japan, Norway, Spain, Sweden ## Features - @mentions - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Ad hoc Reporting - Alerts/Notifications - Approval Process Control - Article Author Database - Audience Analytics - Audience Engagement - Audience Targeting - Automated Publishing - Automated Scheduling - Behavior Analytics - Benchmarking - Brand Management - Brand Tracking - Calendar Management - Campaign Analytics ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Social Media Management Tools](https://www.softwareadvice.co.uk/directory/1666/social-media/software) ## Related Categories - [Social Media Management Tools](https://www.softwareadvice.co.uk/directory/1666/social-media/software) - [Marketing Analytics Software](https://www.softwareadvice.co.uk/directory/1702/analytics-tools/software) - [Campaign Management Software](https://www.softwareadvice.co.uk/directory/2878/campaign-management/software) - [Social Media Analytics Tools](https://www.softwareadvice.co.uk/directory/3525/social-media-analytics-tools/software) - [Social Media Marketing Tools](https://www.softwareadvice.co.uk/directory/3905/social-media-marketing/software) ## Alternatives 1. 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The tagging \& filtering options help in sorting large volumes of data and make reporting easier. It saves a lot of manual effort when tracking brand visibility > > **Cons**: Sometimes setting up complex queries takes time and needs trial and error. The tool can also feel heavy when loading large dashboards or multiple searches at once ----- ### "The success of my digital marketing strategy." — 4.0/5 > **Marina** | *30 July 2023* | Internet | Recommendation rating: 9.0/10 > > **Pros**: I like the social media analytics tools that allow me to monitor the online conversations that are impacting my brand and industry. > > **Cons**: It would be ideal to have a higher update speed to be able to make more agile decisions. > > My experience has been very good, this platform is very detailed and precise, and its control panel is very complete and easy to use. ----- ### "Disingenuous business practices" — 1.0/5 > **Verified Reviewer** | *11 December 2018* | Nonprofit Organization Management | Recommendation rating: 0.0/10 > > **Pros**: Nothing - it said our reach was over 200 billion - there are less than 8 billion people on the planet. > > **Cons**: It is redundant and doesn't deal with reality. > > Our organization is a client of Meltwater's and found the service was not benefiting us. The reports, stats and information provided were not beneficial. I indicated to the account specialist, I wasn't sure we would be renewing when they sent me a confirmation for renewal on October 26, 2018. Their only discussion was about getting me best prices. I did not sign the renewal confirmation. Our services were to end January 14, 2019. At no time did they mention automatic renewal or that I needed to send a formal notice of termination. On December 7th, in response to their many emails asking me to sign the renewal confirmation I advised them we would definitely not be renewing - 38 days before the services were to end. For the first time, they advised me we were automatically renewed and they would be sending us a bill. They said it was "preset" I asked for the contract and was shocked to see the termination terms aren't even listed on the main contract page - they are instead buried in a link, under topics such as spam. A link, of course, can be altered at any time. The contract document defines start and end dates, and makes no mention of automatic renewal. Your account reps make no mention of automatic renewal. I find this disingenuous. ----- ### "Robust Social Media Monitoring at a Price" — 5.0/5 > **Linda** | *5 November 2019* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: Robust social monitoring capabilities, easy to set up, really great customer support, easily customizable, and easy to export reports. > > **Cons**: It's pricey, but with social media monitoring that is to be expected. In this realm, you get what you pay for, and Meltwater is worth the price because it just pulls in way more intel than any other solution available. > > We tend to use Meltwater in times of social media crises — and it cuts down on manual data compilation and creates easy-to-understand reports for all stakeholders. ----- ### "Great Spreading the Word" — 5.0/5 > **Kara** | *8 February 2019* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: This software is completely user friendly. It is easy to upload press releases and sent to various distribution lists. > > **Cons**: Sometimes there are glitches or issues where if there is a lot of traffic happening via Meltwater which makes your particular information experience a delay. Usually, Meltwater staff are able to identify log jams pretty quickly. > > Overall, Meltwater has been an easy tool to use to distribute information and also see the analytics of how it's being received, opened, clicked, etc. We also use the tool to create a Daily Digest of hits that mention our business in the media or on Twitter. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.uk/software/188440/sysomos?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/188440/sysomos) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data