---
description: Review of storm Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: storm | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [storm](/software/187462/storm)

# storm

Canonical: https://www.softwareadvice.co.uk/software/187462/storm

> Content Guru storm® is a cloud-based contact center solution for organizations of all size, from enterprises to medium-sized businesses. Smaller organizations can use storm LITE™.



storm converges every channel into a single blended queue, delivering each enquiry to the best available agent sequentially. Agents securely access storm from any location on a range of devices, and create the appearance of a unified contact center in one building—even with a distributed workforce.



Customers interact on their own devices and receive superior service from a more efficient contact center; they are met by agents with relevant knowledge and skills.



Integrations with all major suppliers of CX-oriented AI enables storm to offer a wide range of Intelligent Automation-backed services, including customer-facing Machine Agents, as well as advanced analytics capabilities.



Additionally, storm’s integration with back-end information systems automatically feeds relevant information through  to the agent interface to ensure consistency across all channels, and an enhanced service.



You can also reduce costs by simply layering storm over legacy equipment, and paying on a per-usage basis— furthermore, the solution acts as a mass-scale cloud buffer, automating any volume of enquiries even when all agents are occupied.


For agents, storm's agent interface, the DTA, is fully WCAG 2.1 AA-compliant. The DTA is highly accessible, with features including a high contrast color scheme, the ability to navigate using both keyboard and mouse, and the flexibility to view channels and integrated modules together, in a single interface. This ensures that no matter the device, using storm improves productivity and is easy to use for all agents.



Through the DTA, PCI DSS-compliant phone payments can be made using storm PADLOCK™, which ensures that all card transactions are secure and compliant. Two-Factor Authentication ensures that even if an unauthorized person accesses a company device, no data will be at risk.



For administrators, storm® FLOW™ is a feature-rich service management tool, allowing you to create a huge array of complex, automated, multi-channel, multimedia services for mobile and fixed networks. FLOW can be used to enable full communications integration, allowing customers to access services by email, SMS, phone, web and social media.



For supervisors, storm® VIEW™ is a powerful management information reporting package that provides access to a range of sophisticated statistical analysis tools. The VIEW Dashboard is a flexible and fully customizable real-time reporting interface that can be integrated with any source of service data. VIEW can be used to display management information from multiple services side by side on a single screen, and can be adapted to meet the needs of any service.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Content Guru

## Commercial Context

- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Spanish
- **Available Countries**: Austria, Canada, Germany, Ireland, Japan, Malaysia, Netherlands, Singapore, United Kingdom, United States

## Features

- API
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Chat/Messaging

## Support Options

- Email/Help Desk

## Category

- [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software)

## Related Categories

- [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software)
- [Automatic Call Distribution Systems Software](https://www.softwareadvice.co.uk/directory/1694/auto-call-distribution/software)
- [Call Center Workforce Management Software](https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software)
- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)

## Alternatives

1. [RingCX](https://www.softwareadvice.co.uk/software/24307/ringcentral-contact) — 4.2/5 (253 reviews)
2. [Genesys Cloud CX](https://www.softwareadvice.co.uk/software/323407/pureconnect) — 4.3/5 (262 reviews)
3. [ZIWO](https://www.softwareadvice.co.uk/software/52205/ziwo) — 4.7/5 (108 reviews)
4. [CXone Mpower](https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews)
5. [Five9](https://www.softwareadvice.co.uk/software/20063/five9) — 4.2/5 (481 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/187462/storm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/187462-storm/> |
| en-AU | <https://www.softwareadvice.com.au/software/187462/storm> |
| en-GB | <https://www.softwareadvice.co.uk/software/187462/storm> |
| en-IE | <https://www.softwareadvice.ie/software/187462/storm> |
| en-NZ | <https://www.softwareadvice.co.nz/software/187462/storm> |

-----

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