---
description: Review of Kipsu Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Kipsu | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Kipsu](/software/187000/kipsu)

# Kipsu

Canonical: https://www.softwareadvice.co.uk/software/187000/kipsu

> Kipsu is a cloud-based live chat solution, which helps educational institutions, airport operators and businesses in the retail and hospitality sectors streamline communication with customers via SMS, in-app messages and over-the-top (OTT) messengers, among other channels. Professionals can gain insights into average response time, staff performance, number of sent messages and total conversations on a centralized dashboard.


Key features of Kipsu include reporting, notifications, internal team communication, HIPAA compliance and third-party integration. Shopping centers can maintain a record of common requests and answer clients' queries in real-time. Additionally, airport operators can communicate with customers in cases such as wayfinding, maintenance, feedback, accessibility requests and more.


Kipsu offers mobile applications for Android and iOS devices, which help professionals send messages and receive alerts about overdue responses or assigned conversations. Pricing is available on request and support is extended via phone, email, FAQs and other online measures.
> 
> Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 3 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Kipsu

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Kipsu directly for pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Chat/Messaging
- Communication Management
- Compliance Management
- Mobile Access
- Multi-Channel Communication
- On-Demand Communications
- Proactive Chat
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Third-Party Integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)
- [SMS Marketing Software](https://www.softwareadvice.co.uk/directory/4532/sms-marketing/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.co.uk/software/285733/whatsapp) — 4.7/5 (16296 reviews)
2. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24046 reviews)
3. [Text Request](https://www.softwareadvice.co.uk/software/306855/text-request) — 4.6/5 (1193 reviews)
4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "Great Kipsu Experience" — 5.0/5

> **Ella** | *10 June 2022* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Quick Replies are a lifesaver when customers are texting quickly. Being able to block certain numbers prevents harassment in the workplace. Statistics, leaderboards, and analytics create friendly competition.
> 
> **Cons**: Sometimes our team would get a "connection not secure" error which made it extremely difficult to access Kipsu. Their customer service was very helpful, but took days to solve the problem. Our team is still unsure what happened.
> 
> This is a super quick and easy way to be in contact with customer who cannot access the Guest Services kiosk for feedback. It also lets us know what is going on around the mall (if washrooms are unclean or if there is a customer altercation) when customer chat with us and report it. Makes our security team's job easier too\!

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### "Best app for consumer correspondence\!" — 5.0/5

> **Katja** | *21 October 2022* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: This app makes it very easy to correspond with consumers on a daily basis. I also love the "Note" feature and that Kipsu lets us know when one of our team members is currently typing or responding to a message.
> 
> **Cons**: I wish there were ways to block a guest, specifically spam or bot texters. Sometimes there is also a lag or no notification for a text that comes in. Other times, we don't get the notice that someone else is currently typing and two people end up reply to a guest at the same time.
> 
> Kipsu is extremely useful and helpful in the call center, where we deal with guests from over 10 different properties, as well as residents at our various locations.

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### "Not my Favourite" — 4.0/5

> **Ryan** | *8 November 2022* | Political Organization | Recommendation rating: 2.0/10
> 
> **Pros**: I like the fact that it updates live, i.e. when I am typing a response my colleague(s) can see it.
> 
> **Cons**: I do not like that it is somewhat confusing to use. We were taught to archive conversations as soon as they were responded to but this isn't very efficient. Some messages that we choose not to respond to have us left with many notifications to respond anyways and I do not like how new messages appear (looks cluttered).
> 
> Negative, in our industry people are often angry and with texting us as an option, they become "keyboard warriors".

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/187000/kipsu)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-communications-mngt/kipsu-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/187000/kipsu> |
| en-GB | <https://www.softwareadvice.co.uk/software/187000/kipsu> |
| en-IE | <https://www.softwareadvice.ie/software/187000/kipsu> |
| en-NZ | <https://www.softwareadvice.co.nz/software/187000/kipsu> |

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