--- description: Review of Anakage Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Anakage | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Anakage](/software/186781/anakage-end-user-support-automation-platform) # Anakage Canonical: https://www.softwareadvice.co.uk/software/186781/anakage-end-user-support-automation-platform Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/186781/anakage-end-user-support-automation-platform?page=2) > Anakage offers an end-user support automation platform for IT service desk teams. This solution is designed to help agents reduce support tickets at the source, maintain compliance, and automate high volume processes. It offers applications, called self-service cobots, that automate issue identification and improve service desk productivity. With the Anakage platform, businesses can monitor IT infrastructure analytics using custom dashboards. This solution uses proactive cobots that run on endpoints which can detect and resolve complex issues before system users are affected. Additionally, the platform includes a self-service web portal where users can deploy Anakage cobots that resemble actual tech support agents. Within the portal, users can also access tech support documents, videos, and articles. An intuitive search feature allows users to search in relevant categories for assistance with existing issues. Other tools for administrators include user management with defined permissions, detailed data reports, and visitor analytics. Pricing information is provided by Anakage. Support is available via phone or email. > > Verdict: Rated **4.4/5** by 31 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 31 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Anakage Technologies ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Module wise pricing with deployment and solution build charges - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: India, United Kingdom, United States ## Features - AI Copilot - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Lifecycle Management - Automated Routing - Change Management - Chatbot - Configuration Management - Customisable Branding - Customizable Fields - Email Management - Generative AI - IT Asset Management - Incident Management - Inventory Management - Knowledge Base Management - Personalisation ## Integrations (1 total) - ServiceNow IT Service Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) - [Online Help Desk Software](https://www.softwareadvice.co.uk/directory/3529/online/software) - [Help Desk Software for Schools](https://www.softwareadvice.co.uk/directory/3857/schools/software) ## Alternatives 1. 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We are also exploring new features and case studies with the teammates ----- ### "Recommended Anakage as utility to better utilize & Manage the IT Assets" — 5.0/5 > **Gaurav** | *19 December 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Anakage utilities Front End \& Back end are very effective and user friendly. Front end enable user to resolve their issue promptly and backend utilities automatically resolving the issue > > **Cons**: Need to improve the GUI with latest AI enabled for best results so that it can attract the end user to use the same. > > Very happy with the experience as it is reduce the ticketing volume automatically which directly impact the loan of End user engineer. ----- ### "Anakage tool" — 3.0/5 > **Amit** | *4 August 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Its easy to use and avoid IAT engineers dependencies by rasing the incident > > **Cons**: while deployemet we need suppot from anakege team > > Its good tool need to explore more ----- ### "Anakage - My 24x7 support team" — 5.0/5 > **Chandrashekhar Saini** | *21 July 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Anakage is a user-friendly automation platform that significantly reduces service desk tickets. Its self-help and self-heal features enable users to fix common IT issues on their own, boosting productivity and minimizing downtime. The analytics dashboard offers valuable insights on usage, and the customizable workflows add flexibility. > > **Cons**: While the platform is powerful, the initial setup and configuration require some technical effort. Customizing scripts for unique organizational needs may need technical support from the Anakage team. The reporting features could be enhanced with more export options and real-time data filters. > > Although there were initial issues during setup and reporting dashboard, the support of Anakage team was really forthcoming. ----- ### "Anakage - End user support tool" — 5.0/5 > **Atul** | *21 July 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Anakage simplifies the management of client machines and delivers proactive solutions that help prevent end-user support tickets in daily business operations. > > **Cons**: The reporting interface could be more user-friendly, as it currently feels a bit confusing. Improvements are needed in both report naming and the menu structure > > It enables end user to resolve day to it issues themselves . Help admin team to manage compliance and deliver other solutions very easily using admin interface. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/186781/anakage-end-user-support-automation-platform?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/186781/anakage-end-user-support-automation-platform) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data