About Fresha
Fresha pricing
Fresha has a free version and does not offer a free trial. Fresha paid version starts at £0.00.
Alternatives to Fresha
Fresha Reviews for UK Users
Feature rating
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Best point of sale system
Exceptional.
There hardly ever is an issue with the app, but when there is, the turnaround on client service enquiry is just a little slow. Happy none the less.
Pros
I have worked with many POS systems and this is by far my favorite one. The fact that I can manage everything from my phone is a massive bonus! Easy to use and the developers have really thought of every aspect of running a beaty business. Thank you Fresha!
Cons
The fact that I cannot copy a voucher number onto my phone from the 'voucher purchased' list to paste at checkout when a voucher number is asked. It used to be like this in the beginning but was changed with the latest updates. Now I have to write down the number before I can check out a client on my phone.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
A great experience so far...
Pros
We switched from Booker, who we had been with for 8 years, and so far the experience has been great. I love that Fresha works great on all devices and that our customers can do pretty much anything from their phones, including make and amend bookings, complete consultation forms, add payment cards, see their history etc. It's easy for our customers to book and check availability with their favourite therapist in a few clicks. The integrated payment system is good value and Fresha provide everything .. so no separate card processing, payment gateways or machine rental charges. The UK support is helpful and friendly and there are lots of articles, videos etc to help you get set up.
Cons
New features are being added all the time (you can see what's planned on their community pages). Features not currently available but in an ideal world I would like are, the migration of appointment history and existing gift vouchers, discount codes that can be promoted to clients and entered online and more options for sending out emails along the lines of MailChimp. Some of these are planned so it's still a great choice.
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Beware of Fresha’s Hidden Fees and Unethical Practices
Great when i wasn't aware of the hidden fees. Id say terrible overall.
Pros
Ease of use, set up for "FREE", client interface, The app
Cons
Beware of Fresha’s Hidden Fees and Unethical Practices
If you’re considering Fresha for your salon, be prepared for steep costs. For a busy salon, monthly fees can easily exceed £350—and that’s just the start. One of the most frustrating aspects is their hidden 20% “new client fee.” This charge isn’t transparently shown anywhere, and you’ll need to manually check each client to see if they’ve been hit with it. Fresha makes accessing reports that might reveal these fees an additional expense, charging a premium of £60-90 depending on staff size.
Want chat support? That’s an extra £17 per month. Access to reports, client texts, emails, marketing, and payroll? You’ll be charged for every single feature. Everything in the system comes with a cost, and it quickly adds up.
Even worse, some of their “new client” fees are enforced through dubious tracking methods, which may not even be legal. Fresha seems more interested in squeezing as much money as possible from its customers than providing transparent and fair service.
I’m in the process of leaving Fresha because I can’t justify paying upwards of £10K per year for a booking system that doesn’t respect its users. If you’re looking for a booking software, do yourself a favor and find one with fixed costs that treats its customers fairly and transparently.
Response from Fresha
Hi Adam,
We're sorry to hear that you have not been satisfied with your experience with Fresha.
So we can provide further clarification regarding your comments above, please reach out to us directly at [email protected].
We'll be happy to help you sort out any issues you may be experiencing.
Kindest regards,
The Fresha Team
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Read all the fine print for fees
Pros
In the beginning it was great. The reminders were great.
Cons
However, they have added fee after fee for their "lifetime" free clients. We are the ones that have helped sort out the kinks.
They take 20% for new clients. Do NOT have your clients book online. You HAVE to book them manually at first or you will lose any profit or break even per appointment.
Also any text you send as reminders are now billed. Its become very expensive.
Response from Fresha
Hi Day,
We're sorry to hear that you have not been satisfied with your experience with Fresha.
So we can provide further clarification regarding your comments above, please reach out to us directly at [email protected].
We'll be happy to help you sort out any issues you may be experiencing.
Kindest regards,
The Fresha Team
- Industry: Entertainment
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Fresha is the calendar for me
Great product to schedule my clients and take payments. Customer services responds promptly and assists me with any issues.
Pros
The ability to collect funds and create services and products that fit my business
Cons
The ecommerce/product store area could really use some updates and the ability to categorize items, with better search capabilities and a more updated look.