GoodAccess

Pros

Super easy in use, fast setup and integration, convenient admin panel, high-speed and secure connection, friendly and helpful customer service, reasonable pricing.

Cons

Would be great to have the app for Linux

Pros

Set up was extremely easy for my IT and the users were able to install and utilize almost immediately.

Cons

I would like to have additional gateways available. I have a lot of users in South America and we are limited to where their closest connection is.

Alternatives Considered

Reasons for Switching to GoodAccess

Pros

Pricing is very attractive, as a startup we all love the pricing of GoodAccess

Cons

Customer Support and disconnection and reliability issues

Pros

1. Available support 24/7 - GoodAccess provide online and email support that answers almost immediately and answer/solve questions promptly
2. Hardly no interference or downtime - In the 2+ years we have been using GoodAccess the service was unavailable only once

Cons

Using mostly the app, the info of the site is not available. it might be useful to add a link to enter the site or to represent data like who connected right on the app.

Pros

It was less expensive than all the other providers (such as Nord) that we reviewed. The pricing was transparent and once signed up the onboarding of the entire team was simple and quick. The app which controls the VPN is great - very simple but effective and clear.

Cons

A lack of an obvious route to the customer service team. Once contact was made however, they were exceptional.

Alternatives Considered

Reasons for Switching to GoodAccess

Pros

I appreciated GoodAccess for its incredibly easy setup and the cost-effective option of having a single IP for the entire team. This unique feature not only streamlined our operations but also provided an instant security boost for all our employees.

Cons

Overall GoodAccess is fantastic, but it seemed that the OpenVPN client is more stable than the GoodAccess app. This could be a small improvement in the future.

Alternatives Considered

Reasons for Switching to GoodAccess

Pros

GoodAccess has clearly outperformed our previous cloud VPN, demonstrating greater stability and speed. Where our office gateway fell short, GoodAccess has been there with effective solutions. The array of features they offer is impressive, with development progressing at a noticeable pace. Most notably, their support team is remarkably quick, helpful, and courteous, setting a new standard in customer service.

Cons

One area where GoodAccess.com could improve is in their documentation. While the platform is intuitive, more detailed guides and tutorials would enhance the onboarding process for new users.

Alternatives Considered

Reasons for Choosing GoodAccess

Reasons for Switching to GoodAccess

Pros

Provides Static IP VPN
Team membership
Reliable.

Cons

Nothing to say about cons. They can consider reducing the price for long-term users.

Alternatives Considered

Reasons for Choosing GoodAccess

Switched From

Reasons for Switching to GoodAccess

Pros

When I tried GoodAccess' dedicated IP, it was easy to set up and worked immediately.

Cons

Pricing is a little high for the limited services I need, but it's the only one that worked.

Alternatives Considered

Reasons for Choosing GoodAccess

Switched From

Reasons for Switching to GoodAccess

Pros

The fixed VPN feature for remote secure access to databases and personal data of customers and clients.

Cons

Nothing, it is the perfect tool for what we need.

Alternatives Considered

Reasons for Switching to GoodAccess

Pros

GoodAccess VPN is an outstanding value and provides everything we need. The VPN is reliable and fast. User security is easy to maintain with SSO against our GSuite. Their customer support is fast and effective.

Cons

The documentation on SSO setup was slightly lacking detail. I see it is being expanded though. We ran into an issue with the GoodAccess app not working on Macs. However, it was resolved swiftly after we reported it, and has not returned.

Alternatives Considered

Reasons for Switching to GoodAccess

Pros

The service is simple to use and configure.It's high-performance and I don't remember the system going down during the entire time of use

Cons

There are no features missing regarding VPN service

Pros

It was really easy to deploy with little configuration. When it was needed I was able to adjust per-service or per-team, or per-user configuration.

Cons

Automatic deactivation of users with more than X days not conecting. I have not explore the tool to check thios functionality exists or not, though

Pros

I really like how easy it is to implement GoodAccess and invited employees to the platform.

Cons

I think more education about VPNs for the non-IT educated business owner and why this is great option for remote workers.

Pros

Static IP for whitelisting, Stability, Client lightweight, manageability from the portal, relevant statistics in dashboard and notifications.

Cons

Would be great to be able to add specific access rules for different users or groups using the same IP.Sometimes the updates are very frequent.

Pros

The team setup, is easy to add a gateway and add our team into it.

Cons

No problems so far, our team has no negative comments towards it.

Alternatives Considered

Reasons for Choosing GoodAccess

Switched From

Reasons for Switching to GoodAccess

Pros

Its ease of use and portability, thus allowing any member of the company to enjoy all the features related to information security offered by the tool

Cons

Some additional indications are missing for people who are not from it

Pros

Price, ease of use, ease of setup, compatible with all operating systems.

Cons

Weird random avatar assignment when new users are activated.

Pros

Iam using GoodAccess As static ip with my smtp servers in my company they helped me and they have clean ip in white list

Cons

maybe price for additional fuetures and multi users

Pros

User Interface is very intuitive and easy to understand. The ability to control access to different websites and applications using access cards is a huge plus. I also love that the VPN desktop client doubles as an app launcher if you choose to list apps on it. I cannot see us moving away from Good Access.

Cons

I wish there was more guidance on how to format connection strings and other information when adding websites/applications to your company profile.

Pros

Excellent! Fast & stable connection via desktop and mobile apps. Premium service without compromise just for $1.9/user. Great customer support. Can only recommend it!

Cons

Really not much. We’d also appreciate a Linux app. It’s suited best for 100 users – but if you contact the sales team, you can get a custom offer.

Pros

First of all you can enter the site and read what you will get after payment, this is very important. They have supper support team, if something, just click and they are standing next of you and know how to help you!

Cons

In this app you can't manage sites(block), but they are making updates very often, therefore maybe this will not be problem in the future !

Pros

A very simple way to create an account. Very easy to use. Very stable and reliable product. It is complementary to all major operating systems. I would recommend GoodAccess VPN to everyone.

Cons

I think there should also be a GUI application for Linux users.

Pros

Very easy to use, once you're set-up it's literally only a click to start and stop the service

Cons

Some slight improvement of the admin panel would be nice. Especially around billing and payment.

Pros

It is very fast and easy to use and secures the data of the company

Cons

Some need new credentials because it goes down