4.8
Overall rating
Reviews

4.8
Overall rating
Reviews

About VoIP.ms

VoIP.ms is a cloud-based internet phone service solution designed to help businesses manage local, mobile and toll-free number portability across Canada and United States. Key features include voicemail, call waiting, caller ID, DID forwarding, call recording, music on hold, ring groups and three-way calling. Teams using VoIP.ms can create their own space and communicate with several people in the same conversation through audio conferencing capabilities. The solution enables users to handle high volumes of incoming calls by arranging them in queues, which can be configured to offer optimal customer service. It also offers multiple failover options, call hunting, time conditions and speed dialing. VoIP.ms provides sequencing, which allows businesses to create specific scenarios by combining recordings, DTMF and SMS options. The configurable voice response system helps users create numeric extensions for callers to reach the required parties, which can be managed from a single interface. WIth VoIP.ms, users can also create unique groups according to requirements such as work, family or friends, which can be filtered to be redirected to specific destinations.
VoIP.ms Software - VoIP.ms account settings
VoIP.ms Software - VoIP.ms ring groups
VoIP.ms Software - VoIP.ms telephony
VoIP.ms Software - VoIP.ms DID numbers
VoIP.ms Software - VoIP.ms adding VoIP trunk
VoIP.ms Software - VoIP.ms account settings - thumbnail
VoIP.ms Software - VoIP.ms ring groups - thumbnail
VoIP.ms Software - VoIP.ms telephony - thumbnail
VoIP.ms Software - VoIP.ms DID numbers - thumbnail
VoIP.ms Software - VoIP.ms adding VoIP trunk - thumbnail

VoIP.ms pricing

VoIP.ms does not have a free version. VoIP.ms paid version starts at US$0.85/month.

Starting Price:
US$0.85/month
Free Version:
No
Free trial:
No

Alternatives to VoIP.ms

VoIP.ms Reviews for UK Users

Feature rating

Value for Money
4.8
Functionality
4.7
Ease of Use
4.5
Customer Support
4.8
5 reviews of 693 View all reviews
Jean Rene
Jean Rene
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/08/2023

Great VoIP supplier

Pros

The online portal offers many features and the billing is clear.

Cons

Can be overwhelming to setup for someone with little VoIP experience

Alternatives Considered

Twilio

Reasons for Choosing VoIP.ms

Flexible pricing option was key, as well as the number of outbound trunks.

Reasons for Switching to VoIP.ms

Flexible pricing option was key, as well as the number of outbound trunks.

Response from VoIP.ms

Hello, Jean Rene, Thanks for choosing us! We appreciate your positive review.

Replied 15/09/2023
Alexander
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 22/08/2023

So Glad We Found This Telephony Solution!

While telephony is imperative to our operation, we don't have the volume that makes our VoIP.MS cost even a significant fraction of what other providers were charging for similar services. LOVE IT.

Pros

VoIp.MS provides us security, effective, reliable communications at the lowest cost of any of the options we've tried before. It has been very gratifying to see that even when the system was maliciously attacked, VoIP.MS responded quickly, professionally and effectively. I can't praise this service highly enough.

Cons

As a non-techie responsible for purchasing and setting up the system, it was intimidating to start. I needed an experienced tech to hold my hand, but I would urge anyone concerned about cost-effective business communications to read the wiki and tutorial helps and give it a try.

Alternatives Considered

Vonage Business Communications

Reasons for Choosing VoIP.ms

Cost!

Reasons for Switching to VoIP.ms

Hardware limitations, features, ease of setup (even though even VoIP.MS was intimidating.

Response from VoIP.ms

Hello, Alexander, We're grateful for the trust you've placed in us. Thanks for the positive review!

Replied 01/11/2023
kevin
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/01/2025

Fantastic Support

Its the best support experience I have ever had with a carrier

Pros

Support is really really responsive and top notch. Even when I had a complicated issue with a specific international number they were able to re-route traffic to make it work within minutes. Other carriers this would have taken days and days.

Cons

Some of the calling rates to europe are not great.

Response from VoIP.ms

Thank you so much for your kind words and for taking the time to share your experience with VoIP.ms! We’re thrilled to hear that our customer support team was able to assist you effectively.

If you ever need further assistance or have any questions, please don’t hesitate to reach out—we’re always here to help!

Replied 13/01/2025
John
  • Industry: Furniture
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 26/03/2024

Stuck in Limbo: A Frustrating Encounter with VoIP.ms

My recent attempt to switch to VoIP.ms has left me feeling utterly exasperated and trapped in a cycle of frustration. Here's a rundown of the my obstacle I encountered:

Porting Woes: After eagerly signing up for VoIP.ms, I found myself stuck in an activation limbo for 4mos. Despite following all the prescribed steps, providing the information asked , if they only looked at ALL my attached documentation. they would find their answer. Nope they just cancelled the request and mark ticket resolved. This went from Dec 2023 when I started this initiative and ended mid Mar 2024 when I decided enough. I cancelled the account and will stick with my current VOIP provider Ubiquiti

Pros

Cost was the driver in the decision making process

Cons

the annoyance of them closing support tickets after they respond and mark them as "Resolved". They instruct you to open another one, then another one and so on...

Response from VoIP.ms

Hello, John, thank you for sharing your experience with us. We sincerely apologize for the difficulties you encountered during the porting process and for any frustration this has caused you.

Your feedback is incredibly valuable to us, and we take it very seriously. We understand how crucial a smooth transition is and regret that we did not meet your expectations. To address your concerns thoroughly and prevent similar issues in the future, we would appreciate the opportunity to speak with you directly.

Please feel free to share your contact information or reach out to [email protected] so we can address your frustrations.

Replied 26/07/2024
Jeff
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
3

4
Reviewed on 16/10/2024

Excellent VOIP Provider

Very Positive experience - appreciate the extensive help system.

Pros

Low cost and high reliability of the system.

Cons

Unresolved issues with SMS capabilities on main DID numbers

Response from VoIP.ms

Thank you so much for your kind words! We're thrilled you're happy with our service.

Replied 01/11/2024

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