About HubSpot CRM









HubSpot CRM pricing
HubSpot CRM has a free version and offers a free trial. HubSpot CRM paid version starts at US$20.00/month.
Alternatives to HubSpot CRM
All HubSpot CRM Reviews Apply filters
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All HubSpot CRM Reviews Apply filters

- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great all-in-one CRM, but setting up can take some work!
The experience has been good;. It's easy to use, but setting it up took a while. Once you have it set up how you want, it's fantastic.
Pros
Prospecting hub and deals. It easily syncs with prospecting tools, allows you to keep up with leads, and allows you to track deals, providing a single source of truth.
Cons
It takes some time to learn to use it, and it's not as intuitive as other, more modern CRMs, such as Attio.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
HubSpot in Review
Overall a great CRM & business automation & data integration tool. Definitely delivers huge value to a business. With the right planning regarding regarding package and users, ROI can be positive.
Pros
Feature available are extensive and is an all inclusive software that can manage most if not all required business requirements.
The interface is also amazing and highly intuitive
Cons
The pricing is quite high especially coming from a South African billing perspective.
Understanding the different packages and pricing options can be difficult.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Powerful tool with a challenging UX
Overall, Hubspot gets the job done and has some very powerful functionality. However, for the pricepoint it would be really amazing if their interface was more usable.
Pros
Once Hubspot has been set up, you can complete most needed CRM functions from their platform. The email plug in is great!
Cons
The user interface for Hubspot is not very user friendly, and can be hard to navigate.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The best CRM is the one you actually use.
It's easy to set up and use. The best CRM is the one you actually use, and HubSpot works well for me.
Pros
Robust and user-friendly CRM for organizations of all sizes. The problem with most CRM platforms is getting good data into the system. HubSpot makes it fast and easy to capture all relevant information, from emails to calls to meetings. I've used other CRMs in the past, and none have been as useful as HubSpot.
Cons
I have a small business, so the pricing works for me. However, for larger organizations that need multiple seats or higher levels of functionality, the subscription costs can get very expensive.
Reasons for Choosing HubSpot CRM
HubSpot has a more modern and updated interface that I felt was easier to use.Switched From
ActiveCampaignReasons for Switching to HubSpot CRM
Most features in a single platform. I use HubSpot for email marketing, calendar bookings, CRM, sales pipeline and more–rather than using 3 or 4 different platforms I can consolidate into a single software.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Amazing value and great free tiers across the product.
The free plan has more than enough to be a capable CRM
Pros
Hubspot has an amazing number of integrations and the apps it doesn't have native integrations for, it is very easy to automate using tools such a Zapier and Pabbly
Cons
Outside of the free tier the pricing gets very expensive
Reasons for Switching to HubSpot CRM
Hubspot is legendary; everyone knows of it, and it integrates with so many other Apps.- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Excellent CRM and Integrations
Excellent overall. I feel like they have taken care and pride in building the software to appeal to multiple skills.
Pros
Hubspot had great features even on a free plan. The more I upgraded, the more automated the software became. The ease of use with the CRM was great and I loved how HubSpot was able to integrate seamlessly with other software.
Cons
I was not a fan of the email marketing as it was extremely expensive for what it did.
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Full-Service CRM
It really provided me with everything I need. It's a very complex, but also flexible product.
Pros
It's a very complete CRM package with lots of opportunties.
Cons
It can be complex to set-up in a correct way. Building the right "Hubspot foundation" to work on for the next several years is very important.
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
It's a great CRM so start your business
I started working with HubSpot CRM but finally we jumped to Salesforce
Pros
It is very easy to start using it and to integrate with the different social networks.
Cons
Confusing Module Packages and Additional Costs
Alternatives Considered
Salesforce Sales CloudReasons for Switching to HubSpot CRM
We finally jumped to salesforce due to some tools that we need and only exists in Salesforce Platform.- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
The interface is simple and intuitive
It’s easy to use, and it really helps teams stay organized and connected
Pros
I like how well it integrates with other HubSpot tools, making collaboration between sales, marketing, and service teams feel seamless
Cons
It takes some extra effort to customize everything for teams with more specific or complex needs.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
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Review Source
About Hub Spot CRM
The user-friendly interface makes it easy to get started, even for beginners.
Pros
HubSpot CRM have good user friendly interface,excellent customer support.
Cons
in Hub Spot CRM have limited fratures in free plan
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Provider of last mile solutions
I have been using HubSpot for about two years, and it has met most of our company's needs. The environment is logically structured and flexible, and the high-quality guides are helpful. I have consistently followed product innovations and tried to implement them in my work. It is also very useful and convenient to learn through HubSpot Academia.
Pros
What I appreciated most is that the software encompasses the entire customer journey, from lead generation to customer service, eliminating the need to switch between multiple applications.
Cons
Due to the specifics of our business, it is inconvenient to make Quotations in HubSpot because each of our offers is unique. This includes the prices of custom product layout (picture), product, software, follow-up service, and installation services, which differ by country.
Reasons for Choosing HubSpot CRM
Due to a lack of sequence management. We needed a better outbound management solution.Switched From
PipedriveReasons for Switching to HubSpot CRM
We chose HubSpot because our Sales Manager had a good experience with it previously, and we read many online reviews that praise it. The company's sustainability and multitude of integrations were also important to us.- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
HubSpot is the go-to CRM for simplicity and for all the bells and whistles
HubSpot CRM is very quick to get set up and an essential toolkit for anyone managing clients, activity, pipelines, sales etc.
Pros
The biggest pro of HubSpot CRM for me is the record keeping of contact history in my contact records.
Cons
Sometimes all the advanced features can be a little complicated, but there is plenty of support to guide you through.
Alternatives Considered
ClickUpReasons for Choosing HubSpot CRM
A client used HubSpot and after being added to their account, I liked the more solid functionality of HubSpotSwitched From
ClickUpReasons for Switching to HubSpot CRM
A client used HubSpot and after being added to their account, I liked the more solid functionality of HubSpot- Industry: Venture Capital & Private Equity
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Best CRM lots of money can buy
Pros
HubSpot excels in many things, contact/company/deal creation and association, email marketing, and automation. HubSpot really shines once the "Workflow" features are activated. Users can create automation that are, quite literally, only limited by your imagination. For example, form submissions on your website can lead to automated emails, adding a contact to a list, a sales pipeline, or hundreds of other things!
Cons
Ease of use.
Employees require a decent amount of onboarding to use HubSpot, and as your database grows, can become quite overwhelming and confusing to new employees. There are so many features and details that if a company doesn't have proper documentation, new employees can make quite a few mistakes with their data quite easily.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Hubspot is a tool that I rave to anyone that will listen, it has been a gamechanger to our...
Pros
I really like how easy to use it is, how to pull data and reports and create workflows and automations. Also, there customer support is top notch!
Cons
I honestly don't have any cons, other than it is pricier than some other CRM tools we looked at but we used it as our one stop shop for Sales, Marketing and Support.
- Industry: Recreational Facilities & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Easy to use and setup
Overall HubSpot CRM is great for SMEs and easy to manage and implement.
Pros
Easy to setup and manage. Everything is configurable. Dashboard and reporting are easy to use and fetches from existing data sources within CRM
Cons
Certain limitation in using the properties and workflows. Such as having an age field (Not DOB calculation).
Reasons for Switching to HubSpot CRM
Suite of modules in one CRM. Easy of management- Industry: Logistics & Supply Chain
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
HubSpot CRM is a powerhouse CRM tool that deliver greatness.
HubSpot CRM has become a pivotal addition to our working tools and has been helping us to keep up with our clients details and interactions. It has given us a very solid working experience interacting with our clients which has allowed us to create a very strong working relationship with all our clients.
Pros
HubSpot CRM allows us to keep our clients contacts and details well organized making it possible to give every one of them a personalized experience. It has excellent information sharing and conversation tools that help us communicate effectively with our clients during the entire period of doing business. HubSpot CRM reporting functions provide very resourceful reports that allows us to monitor the performance of our interactions with clients and the services we are offering them.
Cons
We needed access to the premium features but had some financial constraints. They should improve the features available to the low cost plans.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Very simple-to-use system and great user experience
Overall, my experience has been great. I found Hubspot very easy to pick up and was using it daily after only an hour of playing around with the system. The UX is very good and simple with Hubspot. There's no bells and whistles but from a sales standpoint, it is a great system.
Pros
I really love the email function within Hubspot CRM. It is extremely easy to email multiple contacts from your customers. Managing and completing tasks is also great with Hubspot. Keeping track of files that are relevant to clients is great and overall it is a great UX.
Cons
From a Customer Success standpoint, it is a little limited in terms of tracking health scores and managing client relationships. You are unable to tell when a client is 'unhealthy' and therefore, which clients need more attention. Tracking email threads can also be a little difficult as the same email will display multiple times, rather than just in the one thread.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Best online CRM tool for any size organizations
the company really needed a CRM system, as before we had none and the sales-pipeline follow-up was not centralized and controlled.
We also gave access to our distributros to allow them to work on their customers and make their sales follow-up.
Pros
What I like most about HubSpot CRM is its simplicity combined with powerful features. It's easy to set up and start to use right away, which makes it accessible for colleagues with little to no technical background. The visual sales pipeline is intuitive, allowing you to manage deals, track progress, and get a clear overview of sales activities at a glance.
It si easy to book meeting,s end pre-set emails, create tasks for others. Very very useful.
And I love the contact creation via the phone app. It is so easy and intelligent.
Cons
Eventhough you can set up quote templates and allows to set up the deals, it is not possible to set up a multi-step Quotation process flow that allows to select language, then select product, then subscription levels, service budget etc etc and at the end to have a quote ready to go.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
The Premier Marketing CRM & Automation Platform
My overall experience with Hubspot CRM has been great. Their help center and customer service are unmatched.
Pros
Hubspot CRM is the premier marketing CRM and automation platform out there. It makes it so easy to store and organize contacts, segment your database into lists for targeted email marketing, and so much more.
Cons
The only thing I can honestly say I dislike is that they changed the navigation! I've been a Hubspot user for almost 10 years, and the nav changed really threw me off and is still taking some getting used to months later.
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
HubSpot makes automated follow up and outreach easy for every member of your team
My experience with HubSpot has been wonderful. It's one of the best CRM tools that I've used before and really offers all the things you would need for your marketing team.
Pros
HubSpot has a very in depth tracking system for contacts, allowing me to score leads and enroll them in automated workflows that push over performance and activity to reports that we can present.
Cons
Some of the workflow functions can feel a but clunky if you have an incredibly personalized tracking system. Integration with other tools can also be a bit messy but HubSpot support is always there to be as helpful as they can be.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
HubSpot CRM is a simple CRM tool but with impeccable ability.
Our clients relationships were given a huge improvement by HubSpot CRM by allowing us to have a simple interaction space. The overall experience with HubSpot CRM has really stood out and has matched so perfectly with all our clients engagements needs.
Pros
There are chatting and meeting features available in HubSpot CRM which makes our conversations with clients so efficient. HubSpot CRM reporting tool gives us access to metrics reports with accurate performance insights to help us measure and improve our clients relationships. It also has clear visual boards that gives us clear eyesight onto all our clients engagement activities.
Cons
HubSpot CRM has reigned so well and has met all our needs without a problem. No dislikes towards it.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
A great alternative to Salesforce
Overwhelmingly positive. It's much more straightforward than Salesforce and easier to customise to your needs.
Can be expensive though and on occasion difficult to find the exact function you need because of how much there is to the platform.
Pros
Easy of use in terms of the interface, high amount of customisation available. Easy reporting and filtering to ensure you get the right view for your needs.
Cons
Core fields that can't be removed. A lot of features can be paywalled if you arent on the top version and this isn't feasible for smaller businesses.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Efficient CRM for Small to Mid-Sized Teams
HubSpot CRM is an excellent tool for small to medium-sized businesses, providing powerful features for sales and marketing alignment.
Pros
The user-friendly interface makes managing customer data and tracking interactions seamless.
Cons
Limited customization options for more complex workflows can be restrictive.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Awesome CRM tool, Highly Recommend!
It was mind blowing when I first started using HubSpot. In the beginning, I felt overwhelmed because there are many buttons I have to explore but with the time, I am so grateful for getting benefits it provides.
Pros
Integration with Google email helps me keep emails with customers logged in the system and I don't have to manually drag and drop.
I also like its tasks to keep me organized my day-to-day work & follow-ups
Cons
Hubspot does not allow to have several phone numbers for one customer and only allow to have up to two email addresses for each customer. Some customers have multiple contact information and I wish there is a way integrate rather than multiple contact info for one customer.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Great solution, slightly too glorified but still my go to CRM
I've used pretty much any module of Hubspot's Marketing Hub, from workflows to reports, and what I like is that the few times I'm in doubt how to do something, it's easy to figure it out.
Pros
Easy to set up, tons of integrations, and great knowledge base. I have used Hubspot at multiple companies (both in-house and with clients as a consultant) and it's a solid solution.
Cons
Support has been a hit or miss, when it comes to tracking issues they are usually not helpful (support is pretty good otherwise). Also it's annoying that somewhat standard features are not included in the already expensive Pro plan and require Enterprise.