--- description: Review of HubSpot CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HubSpot CRM | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [CRM Software](/directory/4153/crm/software) > [HubSpot CRM](/software/1854/hubspot) # HubSpot CRM Canonical: https://www.softwareadvice.co.uk/software/1854/hubspot Page: 1 / 181\ Next: [Next page](https://www.softwareadvice.co.uk/software/1854/hubspot?page=2) > HubSpot is an AI-enabled, cloud-based CRM solution designed to support businesses of all sizes in the growth journey. It caters to a broad range of clients, both in the B2B and B2C sectors, and is versatile enough to suit various industries. The platform provides a wide array of functionalities, including marketing, sales automation, management of the sales pipeline, managing customer relationships, tracking emails, and organizing contacts and leads among others. HubSpot CRM includes a dynamic dashboard that offers a live overview of the sales process. This system streamlines the tracking of all customer interactions across emails, social media, live chats or phone calls, with each action automatically documented in a neatly arranged timeline for each lead. It incorporates marketing strategies to attract leads and features for automating email marketing, as well as sales tools for tracking deals and managing the sales workflow. Additionally, it connects all the business data and integrates with external applications, ensuring that marketing, sales and customer service teams have timely insights.  HubSpot CRM offers a contact and lead management system. Users can manage contacts and leads, gaining valuable insights into the business performance through the reporting dashboard. The platform's pipeline management tools provide total visibility into the sales process, allowing teams to track deals, calls and emails. Additionally, the meeting scheduler feature streamlines the process of coordinating meetings with prospects and customers. HubSpot CRM's marketing capabilities include email marketing, form and landing page builders and ad management tools. These features enable businesses to create personalized customer experiences, nurture leads and manage marketing campaigns. Additionally, the platform's help desk and ticketing system, shared inbox and live chat software enhance the customer support experience, enabling teams to enhance relationships with their clients. > > Verdict: Rated **4.5/5** by 4491 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 4491 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HubSpot - **Location**: Cambridge, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines and 6 more ## Features - AI Copilot - AI Text Generation - API - Activity Dashboard - Activity Tracking - Adaptive Learning - Alerts/Notifications - Audience Targeting - Autonomous Task Execution - Batch Processing - Brand Tracking - Breadth of Partner Applications - Business Card/Badge Scanning - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System - Call Center Features - Campaign Management - Case Management ## Integrations (195 total) - 123FormBuilder - AWeber - Accelo - Act\! - ActiveCampaign - ActiveDEMAND - AdRoll - Aircall - AllClients - AnyMeeting - Apollo.io - Asana - AskNicely - Atomic AI - Attribution ... and 180 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.softwareadvice.co.uk/directory/4153/crm/software) ## Related Categories - [Healthcare CRM Software](https://www.softwareadvice.co.uk/directory/393/healthcare-crm/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) - [Nonprofit CRM Software](https://www.softwareadvice.co.uk/directory/4788/nonprofit-crm-software/software) - [Task Management Software](https://www.softwareadvice.co.uk/directory/1412/task-management/software) - [Online CRM Software](https://www.softwareadvice.co.uk/directory/387/online-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18812 reviews) 2. [Zoho CRM](https://www.softwareadvice.co.uk/software/392464/zoho-crm) — 4.3/5 (7003 reviews) 3. [Kylas Sales CRM](https://www.softwareadvice.co.uk/software/216694/kylas) — 4.8/5 (629 reviews) 4. [Bigin by Zoho CRM](https://www.softwareadvice.co.uk/software/392397/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 5. [Dynamics 365](https://www.softwareadvice.co.uk/software/106335/microsoft-dynamics-crm) — 4.4/5 (5860 reviews) ## Reviews ### "Easy to Use for Keeping Leads Organized" — 5.0/5 > **Swetha** | *16 August 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: It’s pretty easy to keep contacts, leads, notes, and follow-ups organized in one place. I like being able to quickly check previous conversations and see where a lead stands. The interface is clean for the most part, and searching for contacts is usually quick. > > **Cons**: Once you start using more features, there are a lot of menus and settings to go through. Some filters and reports take a little time to figure out, and the more advanced features can get expensive. ----- ### "A great CRM for growing teams" — 4.0/5 > **Emma** | *14 September 2026* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: The feature I like most about HubSpot CRM is the ability to create to bespoke dashboards based on who the user is and what information they need to view. It also allows for dashboards to be filtered and offer real-time data. Another feature I like is HubSpot's strong reporting and analytics capabilities. Users can create custom reports to analyse contacts, companies, deals, activities and other CRM data, allowing businesses to identify trends and make more informed decisions. Also HubSpot workflows can automate repetitive tasks and processes, reducing the amount of manual administration required by sales and marketing teams. > > **Cons**: HubSpot CRM took a lot of training to get the team confident in using the new software. Some team members picked this up very quickly and others did not. The basic CRM functionality is relatively accessible, but more advanced sales, marketing, automation and reporting features can become expensive as you add users and contacts. We were able to negotiate prices to suit our needs, including a charity discount. > > My overall experience with HubSpot CRM is a positive one, it has increased team capacity and efficiency, and is vital in monitoring our customers' journey's. Having all the information, including emails, on a customer allows for us to ensure we are communication and billing the customer correctly, whilst building their profile. It has also helped us know when to recruit and what resource we have available to deliver our services. It gives team members clear ownership of their deals and upsales. ----- ### "HubSpot - The GOAT of CRM's" — 5.0/5 > **Micah** | *12 August 2026* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: It is literally the epitome of "the best CRM". It has everything you need in order to manage a healthy and growing pipeline. > > **Cons**: I still wish their pricing was easier to understand and easier to scale with. It has always been hard and its still not easy. I hope they simplify soon. ----- ### "A Demand Generation Marketer's Thoughts on Hubspot" — 5.0/5 > **Richard** | *21 July 2026* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: HubSpot CRM is the best way for marketing teams to manage the leads and collaborate with sales. That's a very easy-to-grasp interface, and when you start to think about all the full capabilities, you have the ability to make it as complicated and personalized as you'd like it to be. > > **Cons**: I think that some of the UI changes over the last two years have been a little frustrating. Also, as a CMS user within HubSpot as well, it's a very legacy content management system and is not as competitive as other platforms out there in terms of web mechanics and optimal loading. > > Overall, incredibly positive. I really prefer working in HubSpot compared to Salesforce. I think that the value for money, the filtering capabilities, and customer support definitely stand apart from Salesforce. It's still the category leader for marketing automation for a reason. ----- ### "Pipeline Tracking at Breeze for 24x7 : SAM 3+ Years Experience" — 5.0/5 > **Samantha** | *21 September 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: HubSpot CRM enhances deals and pipeline management through visual drag-and-drop functionality that automatically track deals. > > **Cons**: So far, everything from team collaboration, live chat, reporting, workflow automation and email tracking is up and running without issues. ----- Page: 1 / 181\ Next: [Next page](https://www.softwareadvice.co.uk/software/1854/hubspot?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/1854/hubspot) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data