--- description: Review of Ricochet360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Ricochet360 | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Sales Force Automation Software](/directory/254/sales-force-automation/software) > [Ricochet360](/software/183895/ricochet360) # Ricochet360 Canonical: https://www.softwareadvice.co.uk/software/183895/ricochet360 Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.uk/software/183895/ricochet360?page=2) > Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a progressive dialer for users to automate processes such as engaging with prospects via emails or texts, recording calls, optimizing contact rates and more. Features of Ricochet360 include lead management, call analytics, skills-based calling queues, email messaging drip automation, gamification, scripting and more. The customer relationship management module allows marketers to automatically capture, track and distribute leads among sales representatives based on skills, availability, and pooling. Additionally, it provides a cloud phone system for users to facilitate click-to-call conversions, call transfers, performance tracking, among other processes. Ricochet360 lets businesses run custom and targeted call campaigns per specific lead types, improving sales funnels. Pricing is available on monthly subscriptions and support is extended via phone, email and other online measures. > > Verdict: Rated **4.8/5** by 82 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 82 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Ricochet360 - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$24.00 - **Pricing model**: Per User - **Pricing Details**: Minimum of $500 monthly (4-5 seats) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Calendar/Reminder System - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing ## Integrations (14 total) - Constant Contact - Drupal - Google Sheets - Lead Manager - Lead Manager & CRM - LinkedIn for Business - Mailchimp - Meta for Business - Salesforce Marketing Cloud - SendGrid - Twitter/X - Velocify - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Sales Force Automation Software](https://www.softwareadvice.co.uk/directory/254/sales-force-automation/software) ## Related Categories - [Sales Force Automation Software](https://www.softwareadvice.co.uk/directory/254/sales-force-automation/software) - [Insurance CRM Software](https://www.softwareadvice.co.uk/directory/342/insurance-crm/software) - [Mortgage CRM Software](https://www.softwareadvice.co.uk/directory/345/mortgage-crm/software) - [Online CRM Software](https://www.softwareadvice.co.uk/directory/387/online-crm/software) - [iPad CRM Software](https://www.softwareadvice.co.uk/directory/433/ipad/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.co.uk/software/1854/hubspot) — 4.5/5 (4451 reviews) 2. [Kylas Sales CRM](https://www.softwareadvice.co.uk/software/216694/kylas) — 4.8/5 (573 reviews) 3. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 4. [Meritto](https://www.softwareadvice.co.uk/software/340562/comprehensive-admission-suite) — 4.6/5 (616 reviews) 5. [Zoho CRM](https://www.softwareadvice.co.uk/software/392464/zoho-crm) — 4.3/5 (6964 reviews) ## Reviews ### "Richochet Farmers Review" — 5.0/5 > **Gage** | *28 October 2022* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: This software has helped me track my leads and sales when others offered cannot. > > **Cons**: you cannot customize much, unless you want to pay a consultation fee. I am happy to help and refer you to someone who can assist and implement quickly\!\! > > Its been great. We can track sales, and the auto-dialer is a dream. No more producers looking through lists finding "the best lead". You just go online and thats it, they wait for someone to be on the phone. ----- ### "Best Automation Tool" — 5.0/5 > **Verified Reviewer** | *14 February 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Automates processes. Easy to roll out. Maximizes callers' efforts. > > **Cons**: The software works perfectly. At this time everything is exceeding our expectations. > > Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company. ----- ### "Read contract" — 1.0/5 > **Steve** | *4 April 2022* | Insurance | Recommendation rating: 0.0/10 > > **Pros**: Nothing at was good, read the contract. Save your time. > > **Cons**: Everything, the training is no good, and the support is bad. > > Not good at all, have much better at a lower price. ----- ### "Great product, great support team" — 5.0/5 > **Michael** | *2 May 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It is very easy to use, and has lots of features that make it easy to follow-up with clients. You can even assign other team members tasks. > > **Cons**: I wish it wouldn't run out of leads in my dialer. Eventually, it runs out of leads to dial and they have to be restocked with more. I am not the admin so I have to wait for my team to get it done for me. It still works for manual dials, so I can still make outbound calls. > > \[sensitive content hidden\] helped me recently with my troubleshooting and support queries. They were very friendly and helped me with my problems whenever they arise. The whole team is great, but I want to give a shout-out to \[sensitive content hidden\] for their recent help\! ----- ### "Great support from Werner - love the Zoom session access\!" — 5.0/5 > **Donn** | *17 April 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Used the Zoom support today to address some issues that were happening within our agency. \[sensitive content hidden\] did a great job of patiently walking thru our issues and addressing them one by one. Took the time to explain \& respond to numerous questions and we were able to come up with proactive fixes as a result. Turned a big frustration (almost all due to operator error) into a very positive experience > > **Cons**: Sales team performance tracking \& reporting could be beefed up. Looking forward to call recording \& AI coaching tools. > > Just launched in March. Very positive so far. Still getting familiar with established protocols and such. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.uk/software/183895/ricochet360?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/183895/ricochet360) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data