--- description: Review of Spruce Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Spruce | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Patient Engagement Software](/directory/3429/patient-engagement/software) > [Spruce](/software/182932/spruce) # Spruce Canonical: https://www.softwareadvice.co.uk/software/182932/spruce Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/182932/spruce?page=2) > Spruce is a HIPAA-compliant telemedicine platform that enables healthcare providers to facilitate communications with care partners and patients. It comes with a unified team inbox, which lets professionals receive patient requests, listen to voicemails and initiate responses from within a centralized interface. Key features of Spruce include file sharing, patient engagement, rotation scheduling, video calling and mobile payments. Businesses can utilize the workflow automation module to revert on patient calls or text messages, set up custom rules to automatically alert staff and provide virtual care assistance as per requirements. Additionally, care teams can quickly collaborate with healthcare providers through shared internal notes, team chats and paging, among other communication tools. Spruce provides health care teams with business phone lines and an automated telephone information system to communicate with patients through recorded greetings. It integrates with EMR and billing platforms including Elation and Hint. Pricing is available on monthly subscriptions. > > Verdict: Rated **4.4/5** by 34 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 34 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Spruce Health - **Location**: san francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$24.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Spruce offers a 14-day free trial after which the platform is available across 3 pricing plans - Solo, Communicator and Solution. Solo Plan: $24/month for 1 user Communicator Plan: $49/month/user For Solution Plan: Contact Spruce - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Tracking - Alerts/Notifications - Appointment Scheduling - Call Recording - Call Routing - Call Transfer - Care Plan Management - Chat/Messaging - Communication Management - Electronic Faxes - Electronic Payments - Email Reminders - File Sharing - For Medical Purposes - HIPAA Compliant - Initial Assessments - Live Chat - Medical Billing - Messaging - Mobile Access ## Integrations (2 total) - Elation - Hint Clinical ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Patient Engagement Software](https://www.softwareadvice.co.uk/directory/3429/patient-engagement/software) ## Related Categories - [Patient Engagement Software](https://www.softwareadvice.co.uk/directory/3429/patient-engagement/software) - [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software) - [Telemedicine Software](https://www.softwareadvice.co.uk/directory/4564/telemedicine/software) - [Mental Health Software](https://www.softwareadvice.co.uk/directory/4548/mental-health/software) ## Alternatives 1. [Carepatron](https://www.softwareadvice.co.uk/software/241061/care-patron) — 4.4/5 (843 reviews) 2. [Alleva](https://www.softwareadvice.co.uk/software/365334/alleva) — 4.5/5 (282 reviews) 3. [EHR YOUR WAY](https://www.softwareadvice.co.uk/software/3789/ehryourway) — 4.9/5 (527 reviews) 4. [TheraNest](https://www.softwareadvice.co.uk/software/390303/theranest) — 4.4/5 (1029 reviews) 5. [SimplePractice](https://www.softwareadvice.co.uk/software/81975/simplepractice) — 4.6/5 (2822 reviews) ## Reviews ### "Overall Satisfied With Program" — 4.0/5 > **Julie** | *22 December 2019* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: This is a great software for communicating with patients/doctors. I am a user (patient) who uses Spruce to reach out my Primary Health Care practice. It works as intended. > > **Cons**: Sometimes, the notifications do not come through as a push notification on my device. I have had a couple instances where I had new messages and I had to open the app to find out. I wish there was an easy way to search the messages and files received. > > Overall, it has completed its intended tasks. I did come to Spruce from different software that had better search features integrated. ----- ### "Helpful for Private Practice Communication" — 5.0/5 > **Verified Reviewer** | *30 January 2025* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: I can send automated message replies such as out of office responses. > > **Cons**: I cannot identify any cons at this time. > > Using Spruce has made it easier to manage messaging with my clients and communicate when I am not able to respond. ----- ### "Not for small businesses" — 1.0/5 > **Shay** | *30 September 2024* | Mental Health Care | Recommendation rating: 0.0/10 > > **Pros**: I like that they were Healthcare focused. > > **Cons**: Very confusing to start - no personal connection or onboarding that is not in a group setting. They say they do not have the manpower to work with small businesses. They do not offer 24-hour help. > > The company only communicates through email and each time you reply, you may be emailing with someone different. When I asked for specific training as a new customer, they told me they did not have specific training videos, nor did they have the time to work individually with small companies. The free trial was a waste of time because you could not use features without being signed up. ----- ### "Very Helpful Customer Service and Great App" — 4.0/5 > **Josephine** | *26 August 2021* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: The app is easy to navigate, the customer service is prompt and friendly, and clients have been able to reach me thus far. > > **Cons**: I wish porting a number didn't take so long. We have had a lot of interruptions during our wait. > > We are able to receives calls and texts. ----- ### "Spruce- The all in one online suboxone treatment." — 5.0/5 > **Mitchell** | *3 March 2025* | Defense & Space | Recommendation rating: 10.0/10 > > **Pros**: The ease of access to all the information I needed. How easy it was to direct message with my doctor and get any support that I needed. I also remember it being extremely quick. I was able to get same day medicine. It's also very nice because you can message your doctor at any given time, even outside of your scheduled appointment times. If you can't get in touch with them, there is a support team who will message you back and help all they can. I was very impressed with this app. > > **Cons**: There is nothing I found that I did not like about the app. > > Spruce made it very easy for me to sign up, schedule, and follow through with my health plan. It was extremely convenient to download and get started within minutes. I recall being able to schedule an appointment for the same day that I signed up and downloaded the app. I believe I had my medicine within 5 or 6 hours or initially trying to schedule an appointment, which to me was just incredible and extremely convenient. This app was very impressive. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/182932/spruce?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/182932/spruce) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data