About RockSolid MAX

RockSolid MAX is an easy-to-use software solution that helps home and building supply retailers with outdated or manual systems upgrade technology and get more done. The software is cloud-based so the initial investment is lower, hardware requirements are reduced, and backups are automatic. RockSolid MAX is affordable, with features that independent suppliers need to manage point of sale, inventory, purchasing and receiving, reporting, and more. Plus, you can connect from anywhere so you can manage your business even when you aren’t at the store. RockSolid MAX is intuitive, so new employees can immediately serve your customers. All transactions are linked in the system, so staff can access documents electronically (instead of digging through filing cabinets) to quickly respond to inquiries and be more productive. You can even email invoices or statements directly to your customers, saving time, reducing expenses, and increasing cash flow. Stocking the right inventory is essential, and with seamless vendor integration, RockSolid MAX makes the process easy and fast! Special orders are painless and consolidated purchasing improves efficiency and maximizes volume discounts. Plus, with an extensive library of predefined reports and analytic dashboards, you can stay informed on operations and make decisions based on data.
RockSolid MAX Software - Point of Sale
RockSolid MAX Software - Inventory - Price Updates
RockSolid MAX Software - Posting
RockSolid MAX Software - Receivables
RockSolid MAX Software - RockSolid MAX
RockSolid MAX Software - RockSolid MAX Mobility - Zebra TC57
RockSolid MAX video
RockSolid MAX Software - Point of Sale - thumbnail
RockSolid MAX Software - Inventory - Price Updates - thumbnail
RockSolid MAX Software - Posting - thumbnail
RockSolid MAX Software - Receivables - thumbnail
RockSolid MAX Software - RockSolid MAX - thumbnail

RockSolid MAX pricing

RockSolid MAX does not have a free version.

Starting Price:
Not provided by vendor
Pricing Details:
Please contact ECI Software Solutions directly for pricing details.
Free Version:
No
Free trial:
N/A

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RockSolid MAX Reviews for UK Users

Feature rating

Value for Money
4
Functionality
3.5
Ease of Use
3.5
Customer Support
4
5 reviews of 27,000 View all reviews
Brandon G.
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 07/07/2021

RockSolid MAX is helping transform our business

Throughout the process of selection, preparation, implementation, and post-implementation we have nothing but positive interactions with the ECi team. Our project team was really fantastic and engaged. They also helped keep us on task and moving forward to hit the go-live date. I have been very happy with the entirety of the project.

Pros

There are numerous aspects of the software that we love: Barcode support, A/R functionality, document management, inventory management. Overall the software is fairly intuitive and easy to use. We are improving daily with our understanding and capabilities. Overall, the pro's significantly outweigh any cons we've encountered. I would definitely recommend this software as it has some very cool functionality we are easing ourselves into now that we've made the transition.

Cons

So with any out of the box solution, there are going to be challenges. For us there are a couple that were frustrating. First, after an invoice has been processed there can be no changes to it. For example you make a sale to a credit account and the person making the purchase omits the PO#. There is no way to update that field after the fact. Instead you must back the entire transaction out and do it all over. The other challenge are the canned reports. They cover 50% of what we would want to see, in other cases we need to use Crystal Reports. While Crystal reports does work, it is a bit clunky and not very intuitive. So you need to invest time in learning and training on how to use it (we did so with a bunch of online videos which were publicly available).

Alternatives Considered

Lightspeed Retail

Reasons for Choosing RockSolid MAX

The P21 platform we were on was from the late 1990s and could not support where we need to take the business. It was an archaic platform that actually put our entire business at risk if the hardware failed (again 1990s computers).

Switched From

Epicor Prophet 21

Reasons for Switching to RockSolid MAX

What it came down to was two variables: First, having a project team who was there with you the entire way was a major decision factor. The other was the overall fit of the software to our business. While there are minor issues where it doesn't fit exactly what we need, the coverage and gains we received for the parts that fit well clearly exceeded the challenges. Without spending 5-10X or more money to get a customized solution, I really believe this was the best investment for our business and so far the benefits are being realized.
Misty S.
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 14/09/2019

This is a powerful program with features we need to adapt too

Easier training for new employees. Non inventory items are easier to track without adding or deleting from current inventory. We were the first to use the Repeat Rewards with Rockmaxx and it was great to work with the support team. All customer service has been great with our ups and downs. To realize we have come so far in 6 months is unbelievable. All sales and customer service reps have followed up with our issues. We have felt like they are one of us when a new issue arrives. I feel we have a lot more to learn with this program due to it's size. A few employees have gone back to the training videos to dig in deeper. As with all programs the more you want to learn the easier it is to use

Pros

Look up features are very user friendly if unsure of the correct name for item you can search with minimum effort
Easy use for non tech employees.
Can remote in to system off site.
Price point.
Automatic updates with the cloud based system. No more scheduling these
Automatic backup no expensive server and IT to ensure this is completed.

Cons

These cons are base on using Rock Solid for 13 years.
Task takes multiple windows to complete verse all on one window.
Report program had to purchase another program to receive all reports
Time clock not within another program needed for employees
More steps and windows to complete an easy inventory fix.
No hand held device to scan and print labels as with Rocksolid

Angel C.
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
2

3
Reviewed on 11/08/2017

Ok POS Sytem.

Just feels like they want t get as much money out of the customer as they can with added features that cost extra, which are part of most POS Systems basic package.

Pros

RockSolid is a reliable software with very few glitches. Uptime is high. Easy to learn and operate.

Cons

Important features needed for margins not available. Can not enter more than one product at a time. Does not have a tool to import items.

Kyle A.
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 24/06/2021

Converted from no POS to full POS implementation

RockSolid Max lets me have total control over my inventory and see what direction my sales are heading. This is crucial for retail.

Pros

The features allow for total control of the system. The interfaces are user-friendly. The more time you spend in the system, the more you learn what it can do.

Cons

Integration was tricky at times. Going from no POS to a POS system came with it's own hurdles. At times, I was confusing to know who to contact if something went wrong.

Alternatives Considered

Kinetic

Reasons for Switching to RockSolid MAX

Price
Debi C.
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/06/2021

Its been a game changer for us!

The software has allowed us to solve our issues with sales reports, managing inventory and data storage. Since we have gone live, the technical support and training we have received has been outstanding.

Pros

Easy to use and implement. We are more efficient and its helped us bring down operating costs for mailing statements, finding and copying paper invoices and managing our inventory.

Cons

Integration was a little more difficult than what was to be expected.

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