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About GloriaFood
GloriaFood is an online ordering and food delivery platform that helps restaurant owners manage orders and streamline point-of-sale operations. It comes with an administration panel, which enables professionals to select multiple locations for deliveries, define minimum order amount and set zone-based delivery fees.
GloriaFood allows enterprises to create and customize digital menus by adding food categories, images and pricing information. Managers can embed widgets into business websites and official Facebook page, improving brand visibility across multiple channels. Additionally, it lets users receive automated notifications about new orders and accept/reject order requests as per food availability.
GloriaFood facilitates integrations with various third-party applications such as QuestTag, Tookan, GetSwift, ItsaCheckmate, Ordermark and more. The product is available for free and support is extended via
GloriaFood pricing
GloriaFood has a free version and offers a free trial. GloriaFood paid version starts at £7.50.
Starting Price:
£7.50
Free Version:
Yes
Free trial:
Yes
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GloriaFood Reviews for UK Users
Feature rating
5 reviews of 67
View all reviews
Robert
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 28/03/2024
Gloriafood - Best of the best
Pros
They were the only provider willing to help us in Namibia. There support is outstanding and their reliability is excellent. Plus they went out of their way to get us integrated with an online payment provider.
Cons
It would be great if we could customize the menu - so that all restaurants menus do not look the same. And the delivery zones and times - would be great if those could open and close based on times and days of the week. Quite days and times you can service more zones and busier days and times - less zones.
Jack
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 18/11/2022
Comprehensive review of GloriaFood from long-time partner
Despite the missing features and some quirks, I would rate my experience with GloriaFood as hands-down a very good experience. The addition of multiple tablet support, an accurate calculation of delivery fees, and a more flexible promotions template would make this the very best system in the world, in my opinion.
Pros
Menu builder, integration with third-party delivery dispatch systems, multi-lingual interface, easy to use by customers, easy to use by restaurant staff, mature product with large installed user base, ability to add ordering capability to existing website, Google Profile and business Facebook page, availability of free WordPress plugin if integrating the product into a WordPress website. Among the optional PAID features, the automatic payment system and the ability to create multiple promotional offers is very helpful.
Cons
Restaurant is limited to only one tablet (no ability to have one tablet at front of house and another tablet in the kitchen), unable to calculate accurate delivery fees based on actual driving distance (this is the #1 complaint from a majority of my clients). Certain promotions cannot be adequately defined with the available formula templates. For example, it is not possible to define a FIXED DOLLAR AMOUNT discount on delivery fees (only a percentage discount is allowed). While the support staff is sympathetic to those reporting "missing features", the reality is that the product roadmap is inflexible and I have had no success obtaining features that have been requested for almost five years.
Alternatives Considered
CloudWaitressReasons for Switching to GloriaFood
CloudWaitress actually offers more features than GloriaFood and at a very competitive price point. There were only two factors that made it a less-desirable solution for my purposes: 1) Their payment processing integrations were far more limited (CloudWaitress, being based in New Zealand, seems to be more concerned with providing support for payment processors common to their geography and do not support the primary payment processors in Canada) and 2) while their menu builder is actually far more feature-rich than that of GloriaFood, that extra capability comes with more complexity, so for the typical restaurant that does need all that extra functionality, it becomes more difficult to build and maintain menus with CloudWaitress.
Seth
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
1
Reviewed on 08/03/2023
Major Loophole
Customer service is very scripted. Do not cater to specific problems.
Pros
Was easy to program menu items. Rest is average
Cons
Major loophole in online ordering. People can enter their address and then drop the pin to a different location(less or free delivery area) to avoid any relevant delivery charges. When asked to fix the loop they said its up to the clients. But its their system that allows it. significant money can be lost by any business. I am looking for alternative.
Dean
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 25/09/2024
A Game-Changer for Our Business!
It will make it easier for us to manage online orders, grow our customer base, and increase revenue without the hassle of huge extra fees.
Pros
One of the standout features is its customisation options — we were able to tailor the online menu to reflect our brand perfectly. Plus, the integration with our existing website was effortless. The real-time order notifications have been a huge help, ensuring that we never miss an order, and the analytics give us great insights into customer behaviour.
Cons
The knowledge base could be better integrated into the admin area with hover-over, pop-up links & feature info
Kevin
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 11/03/2021
Lifesaver during the first and second Covid-19 Social Distancing in Vietnam
As I mentioned GloriaFood helped our restaurant a lot. It was a surprise feature during the first social distancing campaign here. A competitors system went offline the first week and this GloriaFood system really helped. Right now we are using both this system and GrabFood. GrabFood may get more orders but per order, GloriaFood brings in higher revenue. Our loyal customers will use GloriaFood even though they know they can always get a good discount with GrabFood.
Pros
The software is easy to setup and implement with Facebook or website (WordPress in our case). We got it up and running just in time for the first social distancing which closed the restaurants except for deliveries. Customers were easily able to adapt to this app. Training the staff to use it was a breeze.
What is good about this software was the ability to add photos to each food item if needed. Our customers needed it.
The reports and heatmaps are another valuable asset to the this app as well. We can see exactly where we need to focus on our deliveries more.
Cons
Not related to the app but if a customer ordered via Facebook, then they tended to message us on whether we got their order or not. Other issues, if there was bad bandwidth, the restaurant would tend to blame me, rather than the bandwidth, if there were issues with the app.
One thing I would like to see are tabbed menus. Restaurants like the one I manage the IT for have many food items. A tabbed menu will be helpful.
