--- description: Review of UserGuiding Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: UserGuiding | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Digital Adoption Platforms](/directory/4379/digital-adoption-platform/software) > [UserGuiding](/software/180907/userguiding) # UserGuiding Canonical: https://www.softwareadvice.co.uk/software/180907/userguiding Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/180907/userguiding?page=2) > UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user adoption and minimize support needs without breaking the bank. With UserGuiding, you can: • Activate users with interactive in-app guides and walkthroughs • Boost feature adoption with personalized onboarding flows • Offer AI-powered self-serve help to reduce support tickets • Announce product updates effectively within your app • Collect user feedback seamlessly to improve your product Join 1,000+ teams who trust UserGuiding for the fastest implementation and exceptional value. Drive revenue growth effortlessly and achieve lasting user engagement with UserGuiding—the smartest choice for product teams seeking superior self-service solutions. > > Verdict: Rated **4.7/5** by 52 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 52 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: UserGuiding - **Location**: New Castle, Türkiye - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$174.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: UserGuiding offers a range of different pricing plans depending on business needs and number of active users. The Basic Plan costs $89 per month when billed annually - for 2500 monthly active users and a single team member. The Professional Plan costs $389 per month when billed annually - for 20000 monthly active users and 5 team members. Corporate plans are also available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Portuguese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Account Management - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asynchronous Learning - Audience Targeting - Behaviour Tracking - Communication Management - Configurable Workflow - Content Creation - Content Library - Content Management - Contextual Guidance - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customer Management - Customer Segmentation ## Integrations (10 total) - Amplitude - Google Analytics 360 - Google Tag Manager 360 - HubSpot CRM - Intercom - Mixpanel - Segment - Slack - Webhook Relay - Woopra ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Digital Adoption Platforms](https://www.softwareadvice.co.uk/directory/4379/digital-adoption-platform/software) ## Related Categories - [Digital Adoption Platforms](https://www.softwareadvice.co.uk/directory/4379/digital-adoption-platform/software) - [Customer Success Software](https://www.softwareadvice.co.uk/directory/4628/customer-success/software) ## Alternatives 1. [Skalin](https://www.softwareadvice.co.uk/software/322799/skalin) — 4.9/5 (55 reviews) 2. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 3. [Custify](https://www.softwareadvice.co.uk/software/148852/custify) — 4.9/5 (122 reviews) 4. [Product Fruits](https://www.softwareadvice.co.uk/software/336906/product-fruits) — 4.7/5 (89 reviews) 5. [monday CRM](https://www.softwareadvice.co.uk/software/348745/monday-sales-crm) — 4.7/5 (453 reviews) ## Reviews ### "Seamless User Onboarding Experience" — 5.0/5 > **Yarkin** | *2 October 2019* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: UserGuiding is the easiest user onboarding software we've tried. You can get it going in minutes after signing up. The team is very responsive and they are always asking for feedback to improve the product. > > **Cons**: No mobile support, but it’s not a big deal. > > UserGuiding is an accessible and affordable software to create product walkthroughs. We can create whole onboarding flows in minutes. Well done team\! ----- ### "Boosts new feature adoption immediately" — 5.0/5 > **Hannah** | *28 September 2020* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: We use UserGuiding for training new users, and the product tours are nice enough. What helped us most were the hotspots and tooltips for new features and updates. With hotspots, we were able to dramatically increase awareness to our new features. Also, the integrations with Segment and Intercom are offering us great value, as they provide us with amazing insights on our customers and their journeys. > > **Cons**: Although we could integrate some of the tools we use with UserGuiding, it was a downer when I saw there is no integration with Heap yet. It could help us dig deeper into users’ actions during the onboarding and how UserGuiding affects their journey, I hope the integration becomes available soon. > > We’ve been using UserGuiding for a while now, and it became a great addition to our stack immediately. Especially when introducing a feature we use UserGuiding to let our users know inside the app, and create short tours that help them understand the new function. There are also many options when designing an onboarding experience for new users. ----- ### "Poor customer support" — 4.0/5 > **David** | *5 October 2019* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: User guide pop ups and it’s relatively simple to understand \& use > > **Cons**: Buggy and slow or even non existent customer support. Emails that don’t get response. > > Poor experience. I hope they would improve their customer experienc ----- ### "A really incredible app" — 5.0/5 > **Steven** | *16 April 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Fantastic usability. I was able to create an entirely new user experience without the help from my development team at all. Able to set up a variety of user experiences (guiding training, slide outs, extra information bubbles, etc) by just going to the page and clicking on the object we wanted to use. It looks great visually and gives a high level of customization to keep brand consistency. This was really important to us as we put a lot of value on looking very clean and modern. Customer success and service has also been fantastic. Great group of people to work with. I highly recommend this tool. > > **Cons**: There was a couple of slightly awkward functionality moments we found once we started working with large sets of experiences, but we quickly found our way through. Not a major issue at all. > > We were looking for a web app to create an onboarding experience for our software that was easy to use. We tried out a few different options but once we tried out UserGuiding it was clearly the best choice in terms of how it looked, how easy it was to use, how much we could do with it, and the price. Not only was I was able to create an entirely new layer of experience for our new users, but we've also been able to use it for additional purposes such as freemium feature locking and floating information bubbles that give additional information when clicked on. ----- ### "UserGuiding is the voice of your product, onboarding your users\!" — 5.0/5 > **Bahadir** | *28 October 2019* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The implementation process is very straight forward. You don't have dependencies on your technical team, you can set it up as a non-techie who has access to GTM. > > **Cons**: Sometimes interface and Chrome extension could become confusing but once you get used to, it is not a big deal. > > We are using UserGuiding on our webapp for first onboarding of our customers. We give a short intro about our product and take them on a product onboarding journey designed on Userguiding. The completion rate of the guides we created a very decent as well. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/180907/userguiding?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/180907/userguiding) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data