--- description: Review of JumpCloud Directory Platform Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: JumpCloud Directory Platform | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [RMM Software](/directory/4344/remote-monitoring-and-management/software) > [JumpCloud Directory Platform](/software/180508/jumpcloud-directory-as-a-service) # JumpCloud Directory Platform Canonical: https://www.softwareadvice.co.uk/software/180508/jumpcloud-directory-as-a-service Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.co.uk/software/180508/jumpcloud-directory-as-a-service?page=2) > JumpCloud Directory-as-a-Service is an IT Management software, which helps businesses of all sizes manage devices or workstations including Windows, MacOS, and Linux, access to IT resources, and user identities. The solution provides a centralized identity, which allows administrators to manage system security policies, multi-factor authentication processes, and public SSH keys. Professionals can utilize its self-service portal to execute commands across multiple servers, control file storage infrastructure, and manage users as an individual or as part of groups. JumpCloud Directory-as-a-Service provides single sign-on functionality to access various applications including Slack, Zendesk, Meraki, GitHub, Dropbox, and more. Additionally, enables managers to monitor employees’ activities across multiple endpoints. JumpCloud Directory-as-a-Service offers an application programming interface (API), which lets businesses integrate the system with several third-party applications such as G-Suite, Azure Active Directory, Workday, and more. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, knowledgebase, email, and other online measures. > > Verdict: Rated **4.6/5** by 264 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 264 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: JumpCloud - **Location**: Boulder, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$3.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: The platform offers 18% discount on annual billing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, Spanish - **Available Countries**: Australia, Belgium, Brazil, Canada, China, Denmark, France, Germany, India, Ireland, Japan, Malaysia, Mexico, Netherlands, Norway, Philippines, Poland, Singapore, Sweden, Switzerland and 3 more ## Features - API - Access Certification - Access Control - Access Controls/Permissions - Access Management - Active Directory Integration - Activity Dashboard - Activity Monitoring - Activity Tracking - Administrative Reporting - Alerts/Notifications - Anomaly/Malware Detection - App Management - Application Access Control - Application Management - Application Security - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Management ## Integrations (7 total) - Dropbox Business - GitHub - Google Workspace - Marketo Engage - Microsoft 365 - Salesforce Sales Cloud - Slack ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [RMM Software](https://www.softwareadvice.co.uk/directory/4344/remote-monitoring-and-management/software) ## Related Categories - [Endpoint Protection Software](https://www.softwareadvice.co.uk/directory/4777/endpoint-protection-software/software) - [Mobile Device Management Software](https://www.softwareadvice.co.uk/directory/4604/mobile-device-management/software) - [Computer Security Software](https://www.softwareadvice.co.uk/directory/4528/security/software) - [Cybersecurity Software](https://www.softwareadvice.co.uk/directory/4643/cybersecurity/software) - [Compliance Software](https://www.softwareadvice.co.uk/directory/4363/compliance/software) ## Alternatives 1. 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[Rippling](https://www.softwareadvice.co.uk/software/410674/rippling) — 4.9/5 (4614 reviews) ## Reviews ### "JumpCloud is not only an Identity platform, but a great Security resource\!" — 5.0/5 > **Aleida** | *10 December 2025* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: The JumpCloud Platform's dashboard is continuously displaying new functionalities which builds trust and good expectations concerning the platform's capability to help manage not only identities but also devices in such a detailed way that, in terms of Security, JumpCloud touches more and more what security agents can do\! > > **Cons**: Some doubts concerning how the JumpCloud agent works could be more detailed in the documentation (especially when the agent is being used in macOS and Linux distributions environments). > > Had little trouble learning how to manage the JumpCloud Directory as an admin and I'm constantly being positively surprised by the new features and ease of secuirty actions on devices. ----- ### "Outstanding MDM, SSO and Directory Services Platform" — 5.0/5 > **Raul** | *2 November 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: JumpCloud provides an outstanding alternative to Microsoft Entra ID as a directory service and combines this with a single sign on solution for multiple platforms. JumpCloud is also one of the best dual operating systems MDM on the market. JumpCloud provides excellent value for money, customer support and integrations to third-party application. > > **Cons**: There is not much I can fault with JumpCloud. If I had to be picky I would say it does not have as much integration with Macs as Jamf or Kandji does or as much integration as Microsoft InTune does with Windows machines but it is rapidly expanding and adding more features on a regular basis. > > One of the most impressive things about JumpCloud is how they take customer feedback so seriously. I recently met the \[sensitive content hidden\] of JumpCloud, \[sensitive content hidden\] and he was very interested to understand some of the features we would want to see in future iterations of JumpCloud and he had his product team listen to these and include some of these in future builds. JumpCloud is already such an all round MDM, directory services and SSO platform with many useful features for a modern and hybrid workplace. ----- ### "Could be better" — 3.0/5 > **Ryan** | *10 December 2025* | Telecommunications | Recommendation rating: 5.0/10 > > **Pros**: Easy to use but doesn't provide a lot of the features we absolutely need for deployments and logging. > > **Cons**: The lack of logging and ability to do things via the UI. The lack of reporting makes compliance difficult. ----- ### "Freedom Active Directory and single source security risks" — 5.0/5 > **Thomas** | *10 December 2025* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: A better experience than Active Directory / Domain Accounts Protected from "Kerberos Roasting" Security means diversification, do put all your security eggs in one basket (Microsoft) > > **Cons**: Their support staff at times is immature.... Too many separate modules, each with separate costs... > > Excellent overall product, one that I have now used with more than 5 companies successfully. No more domain controllers, No more GPOs, No more total dependency on Microsoft ----- ### "JumpCloud has quickly solved many long term problems" — 5.0/5 > **William** | *9 July 2025* | Renewables & Environment | Recommendation rating: 10.0/10 > > **Pros**: Compatibility: JumpCloud works with our previously supported Operating Systems, both Windows and Mac JumpCloud has also allowed us to expand our offering to company employees. Many users desired to use a Linux based distribution but we were unable to accommodate this with our previous MDM but with JumpCloud we've been able to officially support the release of Ubuntu to the company. JumpCloud is able to integrate with our Inventory Management Tool, AssetSonar, and give us up to date information for all of our devices. AssetSonar now has an updated agent for devices running both Ubuntu and Debian. JumpCloud integration allows us to make sure the information stays consistent by providing additional redundancy. Speed: JumpCloud is super easy to setup. As soon the agent is installed, which generally takes less than 2 minutes, the device appears in JumpCloud and information starts being reported. Even more so now that we have the Automated Device Enrollment enabled for macOS, this process is even more seamless and so far has allowed us consistent control of the devices in our fleet. Support: JumpCloud support has been extremely helpful. They are responsive and thorough. If they don't the answer to a solution they go and find out. Our biggest support issue with our last platform was that we didn't really receive any support. We would submit a claim and they would either respond slowly or give us limited information for our problem and then drag out getting a solution from them for months with little to no communication. JumpCloud has been nothing but helpful, even with small seemingly obvious problems. > > **Cons**: The lack of customization for Reporting. There is a very limited selection of reports that can be run and information that can be exported. JumpCloud does not have a native method for changing account passwords nor does it store the randomly generated passwords for the JumpCloud service accounts and the user accounts that were automatically created by JumpCloud (Windows). For us, we use JumpCloud as an MDM exclusively, but our passwords are managed externally as we are using the federated integration. This could use some improvement to allow us the ability to manage passwords locally in JumpCloud without changing a users default password which will then be sent upstream and affect the Federated account. JumpCloud doesn't have direct integration with any security platforms that allows Admins to view the statuses of devices from the Admin console. This creates a situation of constantly having to try to export and compare limited reports between JumpCloud and our Security Platform. Non-Standard features (Not a dislike but a possible improvement to consider): JumpCloud doesn't possess the ability to create custom fields for devices in order to store additional information JumpCloud doesn't have a quick method of accessing our integrated platform > > Overall JumpCloud has been a a massive improvement over our previous solution, both in performance, reliability and consistency. Even with us only tapping into a fraction of JumpClouds true potential, the benefits in Device management and visibility have been, without question, superior to our previous setup. ----- Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.co.uk/software/180508/jumpcloud-directory-as-a-service?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/180508/jumpcloud-directory-as-a-service) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data