ServoDesk

Pros

The software is easy to use for all employees and does not require weeks of complex training.

Cons

We had a few teething problems with setting the email integration up, due to our internal security levels. Once we resolved this issue, the system worked well and the email integration now runs smoothly.

Alternatives Considered

Reasons for Choosing ServoDesk

Switched From

Reasons for Switching to ServoDesk

Pros

Smooth User Experience - allows for Effective Problem-solving - Remote Work Capability - allowing all staff to access portal

Cons

Major upgrades - require some time in a testing environment with operators to iron out any issues before going live to end users

Pros

It can be customisable to your business needs or make it as simple as you wish - complex or simple can be achieved without any problems. Traffic lights are very useful for a quick glance and it is very adaptable to all system process.

Cons

Dashboards and reporting can be improved to have a newer feeling and faster response rate. Saying this, they do make changes to the system when needed to improve the end user's experience.

Pros

Unbelievably easy to configure and use. Notwithstanding great Automation and Ai features. Easy reporting and integration with third party systems using APIs makes integration with other business systems as breeze.

Cons

I am struggling to be negative at all, I guess ease of reporting is a double edge sword however this is mitigated by Power BI integration if you need advanced reports

Pros

Its cloud based so I have nothing to patch and look after. It ties into Active Directory nicely and everything can be done from a single pane of glass. The ability to log quick calls is nice and I do like the reporting side of things.
We managed to roll this out seamlessly without very little issues at all, to all to the whole of The Church of Scotland.
The support we have received from initial contact has been great. So much that I am trying to roll this out into other dept's.

Cons

It doesn't have all the bells and whistles that products like Service Now, or Freshdesk or Manage Engine have. However what it does have is UK support.

No remote control for Apple Mac's.

Pros

The ease at which we were able to set this up (with the excellent assistance of simplisys) was fantastic and the move from our previous system (spiceworks) to this has been seemless. The software is simple, fast and intuitive to use. All our users have been up to speed on using it within a day or so of having access. Also when we've asked for changes we are spoken to about exactly what we need and then changes are made quickly whether it's new reports or bespoke fields that only we would require.

Cons

Nothing so far as all problems we've had have been addressed quickly

Pros

Its very easy to use and very customisable to suit the need of your business. It can be as complex or as simple as you want it. I love the whole traffic light system and dashboards you can create.

Cons

There isnt anything i can think that i like least

Pros

We wanted a product that would integrate to Microsoft Navision to help us to support our customers as well as handling internal support requests within our company. Simplisys pulls data from our customer database and allows us to log support calls against our customers and assets.

Cons

Would be great if the software was mobile device friendly, i believe this is in development and would be a useful addition for our field staff.

Pros

It performs the core functions extremely well; Data entry, Data Management and Data Output. All underpinned with a very easy to us Business rules Engine to drive automation.

Cons

If I had to be picky, then too many standard reports out of the box.

Pros

The software is so easily customisable out the box to fit with our requirements. We have had a bit of custom work to integrate it into our Employee management system so that all the names get updated on a daily basis. The support and extra help from them is amazing and even provide up to date training for my team when needed.

Cons

Not much other than the ability to customise the theme to match the corporate colours would be nice

Pros

Simplisys has great functionality and is really easy to use. The support guys are extremely helpful when needed and always go the extra mile to assist me with any issues or upgrades

Cons

Reporting is the thing that I like the least, it holds all the data I need but is sometimes a little clunky to extract. [SENSITIVE CONTENT HIDDEN] has always assisted me with any requirements and even wrote reports that I needed Ad-Hoc

Pros

Complete ITIL suite with Incident, Problem and Change ensuring we can track any issue all the way through.
Robust platform that is reliable.

Cons

Changes done for one company potentially affects all using the platform.

Pros

The ease of use and the functionality of the whole package :)

Cons

There are no real issues with the package everything works as it should

Pros

Works really well for what we need without overly complicating things. Is very customisable with us able to turn off sections which we are not yet ready to use.

Implementation was straightforward with assistance all the way from Simplisys

Cons

Nothing to report, works as we want to use it

Pros

We found it! SimpliSys meets all our needs and some we didn't even know we needed!
It's cost effective and has a fantastic support centre in the UK.
Due to its functionality and easy customisable feature we would highly recommend it.

Cons

We haven't found anything we don't like, its very easy to navigate.

Pros

Easy to implement backed up by a great support and account management team.

Cons

The reporting and dashboards could be a little slicker, but I know they're working on it and improvements are coming soon.

Pros

The help the team gave setting it up was invaluable as we didn't have the time to implement this in-house alone. The previous system we used had very poor reporting so having the huge number of out of box reports was fantastic and a time saver.

Nothing was too much trouble for the team when they received one of my many calls for assistance.

Cons

Moving around between areas could be cleaner maybe with home buttons rather than lists The dashboards could be a little clearer but overall I don't really have any issue.

Pros

Ease of use. Some really handy features .

Cons

Deployment had some challenges but the service desk soon had these sorted.