About Foundation 3000

Foundation 3000 is field service management software for small to midsize enterprises. The software’s functionality includes billing and invoicing, inventory management, contact management, work order management, scheduling and dispatch, and GPS tracking. The Business Operating System (BOS) also performs tasks such as job costing and estimating, preventative maintenance, and rental management. The system is deployed on-premise and supports MS Windows-based systems. Foundation 300 offers a remote native tablet app for mobile capability that allows the user to have on the job access to the corporate network and data. The system is compatible with multiple devices including; Pocket PC, Windows Mobile devices, a Blackberry, iPhone or iPad. With mobile access, the user can view a customer’s sales history on site as well as enter orders, create quotes, and view inventory levels. The Field Service Management Software serves a wide range of businesses across many different industries.
Foundation 3000 Software - Foundation 3000 service schedule
Foundation 3000 Software - Foundation 3000 map
Foundation 3000 Software - Foundation 3000 warehouse list
Foundation 3000 Software - Foundation 3000 service schedule - thumbnail
Foundation 3000 Software - Foundation 3000 map - thumbnail
Foundation 3000 Software - Foundation 3000 warehouse list - thumbnail

Foundation 3000 pricing

Foundation 3000 does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
N/A

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Foundation 3000 Reviews for UK Users

Overall rating

Write a Review!

Feature rating

Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
3
5 reviews of 9 View all reviews
John L.
  • Industry: Facilities Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/02/2020

Foundation just works great

We have been using Softrend’ s Foundation 3000 for over 15 years. The programs modules all work together to create a seamless one stop shop for all our needs from invoicing, purchase orders, inventory account payable and receivable. Invoices, statements, purchase orders can all be sent directly from the program saving money on postage and paper supplies.
The inventory module allows for multiple pricing rates for different customers. We are able to upload new costs from vendors from a spreadsheet. This enable us to change an entire vendors costs as one time. We can customize forms as the need arises.
There are so many great reports available and if you need a different one [SENSITIVE CONTENT HIDDEN] team is always willing to make you a new one.
The mobile program is going to free up our technicians and office staff from using multiple programs to communicate information back and forth.
The accounting department is very happy with the consolidated business reports.
We have been very happy with Foundation and [SENSITIVE CONTENT HIDDEN]
team. I highly recommend it for all types of businesses.
John Latzen
Operations Manager

Pros

One of the best features of Foundation is the ability to get to the information you are looking for from multiple screens. The modules tie together seamlessly. The same basic information is useful for all our departments. A customer name or address gets you to any information you need.
There are so many reports in each module.

Cons

Not much to dislike here. Start up is tough, but any software change is tough.

Maria B.
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 06/08/2020

Looking forward to a milestone with Foundation 3000 and Softrend Team!

Foundation 3000 had saved us a great deal of time and and have increased our efficiency with Job Material Allocation process. They had integrated all of our needs by using Foundation 3000. [SENSITIVE CONTENT HIDDEN] have always been friendly, professional, excellent and hard working. Thanks to them, we were able to achieve our goal on time, and we look forward to continue working with them in the future.

Pros

Wonderful job in helping us develop our program since 2008 with Foundation ERP system such as all Accounting modules, Inventory, Job Costing, and integration of Service module.

Cons

Need to optimize Service, Accounting & Inventory and Job Costing reports.

Rob S.
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
2

1
Reviewed on 11/09/2019

Proceed with Extreme Caution. Ensure you have "non performance" clauses in your contract.

Spent 10's of thousands of dollars plus countless hours with multiple staff members and the product was never put into full use after 3 years due to continued issues and a lack of faith in the reliability of the Foundations program. Staff voted unanimously to NOT impliment the Softrends Foundations program.

Pros

The sales pitch created a sense of this program being a one stop solution for everything

Cons

Unknowingly purchased portions of the product that had not even been developed yet. Slow, clunky and unreliable. Solution for every issue was to spend more money. We paid for Foundations to develop software that was sold as functional and ready to use.

Response from Softrend Systems

Hello Rob,
We appreciate you sharing your thoughts and we're sorry to hear about your experience. However, I do want to use this opportunity to clarify a few things.
Sadly, a couple of able and enthusiastic key users left midway through, leaving a void never filled. There were frequent meeting cancellations and no-shows. We spent many hours at no charge fixing malformed data (contacts where cities should be, etc.) usually done by users.
When our suggested hardware setup is followed, our system is quite fast, not clunky. You initially opted not to spend the < $1000 to Microsoft we advised. We ended up offering to pay it ourselves so you could see how fast it really is and never billed you for any extras, including customisation. We refunded the entire App cost. You ended up spending in the low teens on us, not 10s of 1000's as claimed. Your mention about spending money on every issue is just the opposite.
But we will use what we learned here to improve future projects.

Best, Michael

Replied 18/03/2020
Alyssa B.
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 05/05/2020

Foundation 3000 Review

Very good. We are running much more efficiently and we are on our way to being a paper-free office with the tablet capacity for our field technicians.

Pros

I liked that this software was easy to use and we were able to streamline all of our separate programs into one platform that can do it all. It is very efficient.

Cons

The only major hurdle was that our existing software was very old so it was difficult to transfer data to the new system.

Adam J.
  • Industry: Furniture
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
3
Customer Support
4

4
Reviewed on 27/03/2018

the program is useful for smaller companies

the ability to sell and manage our product

Pros

the ease of editing data and the information it gives you with just s few clicks is great. it runs smoothly and offers a great point of sale experience.

Cons

it is very hard to find the right report. there are many options for retorting but it is also very limited to specifics. and if there is a way to get the report you want, there is no easy way of finding it.

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