--- description: Review of MDidentity Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: MDidentity | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [iPad CRM Software](/directory/433/ipad/software) > [MDidentity](/software/179017/patientspectrum) # MDidentity Canonical: https://www.softwareadvice.co.uk/software/179017/patientspectrum Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/179017/patientspectrum?page=2) > MDidentity is a reputation management solution designed to help healthcare providers manage online reputation and gather patient reviews. It is used by medical practices, clinics, and healthcare organizations to streamline reputation management while adhering to HIPAA compliance standards. The platform includes a dashboard that facilitates review generation through automated patient outreach via email and SMS. It offers features such as patient-type segmentation, re-engagement campaigns, and a three-question survey system to assess patient satisfaction with providers, locations, and services. The surveys are designed to minimize patient fatigue. Users can access reporting tools with dashboard widgets and performance indicators to monitor review conversion rates and satisfaction trends. MDidentity supports multi-location practices and ensures HIPAA compliance for all patient communications. > > Verdict: Rated **4.9/5** by 16 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 16 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Patient Spectrum - **Founded**: 2007 ## Commercial Context - **Pricing model**: (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Campaign Management - Customer Experience Management - Customisable Branding - Customisable Reports - Customisable Templates - Customizable Fields - Dashboard - Data Visualisation - Engagement Tracking - Media Monitoring - Negative Feedback Management - Performance Metrics - Reporting & Statistics - Reporting/Analytics - Response Management - Review Monitoring ## Integrations (8 total) - AdvancedMD EHR - CareCloud - Clearwave - Compulink - MDprospects - MedInformatix - NextGen - Nextech EHR & PM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [iPad CRM Software](https://www.softwareadvice.co.uk/directory/433/ipad/software) ## Related Categories - [iPad CRM Software](https://www.softwareadvice.co.uk/directory/433/ipad/software) - [Reputation Management Software](https://www.softwareadvice.co.uk/directory/4509/reputation-management/software) - [CRM Apps](https://www.softwareadvice.co.uk/directory/1491/mobile-crm/software) - [Ecommerce CRM Software](https://www.softwareadvice.co.uk/directory/3634/ecommerce/software) - [CRM for Startups](https://www.softwareadvice.co.uk/directory/3235/startup/software) ## Alternatives 1. [Marketing 360](https://www.softwareadvice.co.uk/software/141364/marketing-360) — 4.5/5 (1132 reviews) 2. [Thryv](https://www.softwareadvice.co.uk/software/66581/thryv) — 4.2/5 (505 reviews) 3. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (984 reviews) 4. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 5. [Zoho CRM](https://www.softwareadvice.co.uk/software/392464/zoho-crm) — 4.3/5 (6964 reviews) ## Reviews ### "A Required Reputation Management Application for Healthcare Marketers" — 5.0/5 > **Jeremy** | *3 January 2019* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: I like how much control the end user has. For the tech savvy and non-tech savvy, you can easily customize your feed, change resource notifications, turn listing collection on/off, generate review reports and graphs, control integrations with Facebook and GMB, customize email review solicitations, and add listing management with many different review sites including those on the medical side. > > **Cons**: This really isn't a con but for someone who has done a lot of email marketing, the email module could use a few tweaks. It is perfectly acceptable/usable but has room for growth (which has made leaps and bounds already). I will say that I have spoken extensively with the Product Development Manager and they are working on ways to improve it. That is why I cannot say enough good things about this software/company. > > I cannot believe how much this company has changed over the last year. Features are added constantly and they actually take the time to listen to their clients on how to make the software better. It doesn't get any better as far as support goes. You will speak to someone or get an email back the same day. They are an absolute pleasure to work with and I recommend them to any practice big or small. ----- ### "What a relief\!" — 5.0/5 > **Hope** | *10 February 2021* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: The integrated automation is a game changer for us. Dashboards and capabilities are pretty easy to use and everything is customizable, which is great for a control freak like myself. :) Plus, I can easily toot my own horn by exporting and sending all of our reviews to our bosses so they can see what a great job we are doing too\! > > **Cons**: My biggest complaint has been solved with the integration feature, so no complaints here\! > > It has only been a few weeks since we have implemented their integrated review system but we've already seen more reviews on our business listings in the last month than we have in the past 3 years\! The program is easy to use and has a lot of value. \[SENSITIVE CONTENT HIDDEN\] is a great guy to work with and he's very thorough and responsive. It turns out our patients have a lot more positive things to say than we realized and using an automated system just makes it much easier on all of us\! ----- ### "Increase your Google Reviews" — 4.0/5 > **Marti** | *21 December 2021* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: Easily automated review generation and clear reporting. > > **Cons**: Setup and tweaking to make sure proper population is targeted is time/labor intensive. > > Google reviews have increased tremendously and widgets have been extremely useful to show off our review on our website. ----- ### "Easy. Affordable. Impactful." — 5.0/5 > **theresa** | *21 December 2021* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: MDIdentity make it so easy to manage our online reputation. We've been using it for five years now and I won't even consider another product. Our patients are contacted daily and we have great success collecting and managing reviews that help us to sell the value and quality of our medical services to others. > > **Cons**: Nothing\! I mean it. It has everything I need. > > Form the implementation to the support, the MDIdentity team has been a dedicated partner to helping us achieve success. ----- ### "MDIdentity - A great system for reputation management" — 5.0/5 > **Bev** | *21 December 2021* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: The real-time review notifications along with the ability to manage our patient feedback by location is an extremely useful benefit of this software. We are able to rapidly respond to patients and engage in meaningful interactions. > > **Cons**: No complaints. I would personally organize the combined data differently, but everyone's aesthetic is different. > > The software is extremely user friendly, and the team that supports it is both knowledgeable and quick in their response times. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/179017/patientspectrum?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/179017/patientspectrum) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data