--- description: Review of Marchex Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Marchex | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Auto Attendant Software](/directory/1328/auto-attendant/software) > [Marchex](/software/177043/marchex) # Marchex Canonical: https://www.softwareadvice.co.uk/software/177043/marchex Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/177043/marchex?page=2) > Marchex offers an award-winning, easy-to-use call tracking platform that enables marketers to optimize their marketing performance. Learn which channels drive the best-performing leads. Understand which keywords result in the most revenue. If you drive leads via phone calls including call extensions or click-to-call ads, Marchex can help you uncover which marketing campaigns and channels result in the most revenue, so you can optimize your marketing mix and digital ad spend. Offering dozens of integrations, Marchex enables you to get your data where you need it. > > Verdict: Rated **4.4/5** by 32 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 32 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Marchex - **Location**: Seattle, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact Marchex for pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 2-Way Messaging - API - Activity Dashboard - Alerts/Notifications - Automated Responses - CRM - Call Disposition - Call Recording - Call Reporting - Call Routing - Call Tracking Metrics - Call Transcription - Caller ID - Campaign Analytics - Campaign Management - Campaign Scheduling - Contact Management - Conversion Tracking - Customer Segmentation - Customisable Reports ## Integrations (12 total) - Acquisio - ActivEngage - Adobe Analytics - CRM Analytics - CarNow - Conversational Cloud - Google Ads - Google Analytics 360 - HubSpot CRM - Kenshoo Infinity Suite - NinjaCat - TapClicks ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Auto Attendant Software](https://www.softwareadvice.co.uk/directory/1328/auto-attendant/software) ## Related Categories - [Auto Attendant Software](https://www.softwareadvice.co.uk/directory/1328/auto-attendant/software) - [Call Tracking Software](https://www.softwareadvice.co.uk/directory/3509/call-tracking/software) - [SMS Marketing Software](https://www.softwareadvice.co.uk/directory/4532/sms-marketing/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (865 reviews) 2. [Nextiva](https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip) — 4.6/5 (916 reviews) 3. [VoIP.ms](https://www.softwareadvice.co.uk/software/185743/voipms) — 4.8/5 (697 reviews) 4. [3CX](https://www.softwareadvice.co.uk/software/4936/3cx-phone-system) — 4.4/5 (465 reviews) 5. [Weave](https://www.softwareadvice.co.uk/software/158992/weave) — 4.3/5 (668 reviews) ## Reviews ### "Log in to Marchex Daily for Clients and very easy to navigate through" — 5.0/5 > **Megan** | *1 March 2018* | Recommendation rating: 10.0/10 > > **Pros**: I like how easy it is to listen to calls, filter and export reports for clients. Very Happy with the services that are provided for me\! > > **Cons**: Nothing comes to mind right now - If anything the fact that I have to go back to the home screen every time to search for a new client would like to have a search or drop down carry through on each page that would be helpful. ----- ### "Great call tracking platform with good customer support" — 5.0/5 > **Anthony** | *22 February 2018* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: The userface is relatively simple to use and easy to navigate. Pulling reports is pretty straight to the point. Customer support is also very helpful. > > **Cons**: Pulling custom reports is difficult and hard to navigate through. I wish there was a way to automate certain reports such as call logs. > > Pre-click and post click call tracking. ----- ### "Marchex is a good source for call tracking needs" — 3.0/5 > **Deborah** | *16 December 2020* | Printing | Recommendation rating: 7.0/10 > > **Pros**: Easy to use and share with our clients on how to use > > **Cons**: Limited reports and tracking on calls. Not as easy to share with our clients on how to use. Had to create a tutorial to email them on the steps to use to check their calls from their ads in our magazine, ORANGE COUNTY LIVING. > > Marchex was the 1st call tracking company we used and continue to use along with another company. They were a good choice for our 1st company using call tracking ----- ### "Marchex provides our clients with a powerful tool to get real time insight about their customers" — 4.0/5 > **J Clifford** | *1 March 2018* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Easy to navigate and manipulate data. I like the way the dashboard is organized. It provides great information in real time. > > **Cons**: Better ability to identify more specific comments in Voice of the Customer not just predetermined categories. Some of the reporting has to be printed verses just displayed. More follow up would be helpful. > > Realtime understanding of customer Satisfaction. Voice of the Customer data which can help shape marketing efforts. ----- ### "It was such a good experience using this software" — 5.0/5 > **Gemma** | *28 March 2018* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: I like it the most because it helps us to segregate or divide the calls to the designated person that needs to transfer the calls > > **Cons**: I don't see any reason to like this software the least because it is very helpful in our jobs. it is a great thing using this software > > it helps me lot to designate the call or transfer the calls to the appropriate person. I will definitely recommend this software to the people who are planning to build their new business ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/177043/marchex?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/177043/marchex) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data