--- description: Review of Re:plain Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Re:plain | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Re:plain](/software/176290/replain) # Re:plain Canonical: https://www.softwareadvice.co.uk/software/176290/replain Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/176290/replain?page=2) > Re:plain is an online live chat solution that helps businesses to communicate and manage interactions with their website visitors in real-time. It supports integration with Telegram instant messaging, which allows users to access messages from the website directly from Telegram's mobile application Re:plain can support live chat on multiple websites and includes configurable built-in response templates, as well as custom stickers. The solution displays messages to multiple users at once, which can help with distributing questions among chat agents. Administrators can use the control menu to modify the look and feel of the chat window. Re:plain also features multi-lingual capabilities. Re:plain also supports integration with various third-party applications such as WordPress, Squarespace, Tilda, Shopify, Wix, Blogspot and more. Support is offered via email and online FAQs. > > Verdict: Rated **4.9/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 18 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Re:plain - **Founded**: 2018 ## Commercial Context - **Starting Price**: £5.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: https://replain.cc/store - **Target Audience**: 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Russia, United Kingdom ## Features - API - Autoresponders - CRM - Canned Responses - Customisable Branding - File Sharing - Mobile Access - Offline Form - Real-time Consumer-facing Chat - Reporting/Analytics - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Support Options - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) ## Alternatives 1. 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Works really fast, there is not much bad to say. > > When people use the website chat, they expect to get an immediate reply. It’s frustrating when they get it next day or later. Replain helps me to reply from my messenger right away\! ----- ### "Easy in use\! Communicate with your customers right from your messenger" — 5.0/5 > **Dina** | *6 November 2020* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: The most awesome feature which comes to my mind is the possibility to answer clients from my Telegram. I use it all the time, we have all the chats related to work there so I know for sure that I won't miss any message from our website visitors. Also, they provide a free unlimited number of operators available to reply to customers. So the whole team can answer if they know I am busy. We integrated our web-chat to our CRM so it's very useful, everybody in the team can check what we have already discussed with a customer. We definitely increased customer service and got more clients than before. We called our customers to book a slot in Jalinga studio before. Now we can do it online right from the messenger. The communication became much easier, faster, and more effective. > > **Cons**: We can't communicate with the customers from CRM, not a problem for me, but our sales agents believe it can be useful. > > We use it in two ways, to sell and to support. We just launched the sales in London so our service is quite new for people there and they ask a lot of questions which I manage from my Telegram. The current clients can get tech support there too. If you have a bunch of departments which are going to use it, choose Re: Plain. Everything is so simple that every team member got used to it very quickly. ----- ### "Social Web Chat" — 4.0/5 > **Carlos** | *5 November 2020* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: What I Like the most is that you can send and receive the messages through the social media platforms that you're already active, so you don't need to switch for a chat platform. > > **Cons**: As you control the chat through the social media chat, it has a problem and it is that is difficult to manage several clients simultaneously and you cannot know when they have read the chat in your site, this could be really improved. > > My experience is good so far for simple sites with low volume of traffic, simple business like a restaurant, cafe or a hair saloon. ----- ### "The Easiest Chat Widget" — 5.0/5 > **Ankit** | *5 November 2020* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Personally, I love the idea of receiving customer queries on WhatsApp, Telegram or any chat tool I regularly use. Also, it's very easy to set up, especially if one is using Telegram. I just thought of trying it once but since then have been in love with it. > > **Cons**: So far I didn't find anything to hate but if they could improve anything then maybe that would be adding a feature to change chat widget logo/image. > > It's been great for 2 reasons: 1. Easy to implement and use (messages come in social apps). 2. Cheap to use. ----- ### "My experience with Re:plain" — 5.0/5 > **Murod** | *16 November 2020* | Graphic Design | Recommendation rating: 10.0/10 > > **Pros**: I like the fact that it has been translated to many languages, including my native Uzbek language. It is a huge deal for us, Uzbek developers since our language does not get enough recognition. Also, I love the way you can set it up that easily using Telegram. > > **Cons**: For years the only two things that I've been struggling with are: 1. Changing the position of the widget. Sometimes, clients want to have a "go to top" button on the right side along with the support system (for which I use Re:plain), and the button and the widget overlays each other. 2. Editing phrases for default language. Since my websites are mostly in Uzbek language, it would be great to have control over phrases and words that are used in the widget. They do have some mistakes. > > I've been using Re:plain for more than 2 years, and so far, I'm still convinced that it is the best solution that you can find out there. Especially, if you're a web designer that creates websites using WordPress. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/176290/replain?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/176290/replain) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data