About Employment Hero

Employment Hero is a cloud-based human resource (HRM) management system available to businesses of all industries and sizes. The solution helps manage the entire employee lifecycle, with modules for recruiting, onboarding, payroll, time and attendance, performance review and more. Employment Hero’s other features include a supporting law firm that keeps contacts and HR policies up to date and employee self-service functionality that allows workers to request leave, view payslips and timesheets and edit personal or banking information. In regard to recruiting, Employment Hero allows users to create their careers page, post to the Employment Hero jobs board, create questionnaires for candidates and do things like background checks. An onboarding checklist ensures that all workers are compliant and allows to automate the manual paper-based processes. From there, timesheets can be filled out by employees and approved by managers, payroll can be outsourced to Employment Hero for accuracy and reporting can help gain insight into an organization’s performance.
Employment Hero Software - Employment Hero Login
Employment Hero Software - Employment Hero Pay Run Feature
Employment Hero video
Employment Hero Software - Employment Hero Login - thumbnail
Employment Hero Software - Employment Hero Pay Run Feature - thumbnail

Employment Hero pricing

Employment Hero has a free version and offers a free trial. Employment Hero paid version starts at £5.00/month.

Starting Price:
£5.00/month See pricing details
Pricing Details:
Premium: £5 per employee/mth Platinum: £7 per employee/mth Add payroll from £2 per employee/mth View Pricing Plans
Free Version:
Yes
Free trial:
Yes

Alternatives to Employment Hero

ELMO Software

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Experience an all-in-one cloud-based workforce management software, built for Australian businesses of all industries... Learn more

MYOB Business

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Xero is an accounting system designed for small and growing businesses. Xero connects small businesses with their... Learn more

Employment Hero Reviews for UK Users

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 138 View all reviews
Kerry S.
  • Industry: Real Estate
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/03/2018

Love the platform, makes on boarding new employees a breeze.

Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.

Pros

Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees.

The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function

Cons

I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information

I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

Response from Employment Hero

Hi Kerry,

Thanks for giving Employment Hero such an amazing review! It's fantastic to see you're getting so much utility from the platform and that your employees love it too. I've passed your feedback on to our product team now, though it's great to see the support team gets your tick of approval!

Thanks again,
The Employment Hero Team

Replied 08/05/2019
Deep S.
  • Industry: Logistics & Supply Chain
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/04/2021

Employment Hero is Hero

My experience with EH has bee great and very satisfactory. I will recommend this software to anyone wanting to make a difference in Human Resources processes in their company

Pros

Employment hero is user friendly and so easy to use. With the click of a button you can automate a variety of Human Resources and Payroll process within you company.
The customisation and ready to use functionality of this software allows you to implement this internally without any need for third party specialist.

Cons

Inability and restriction on scheduling report, announcement etc means you cannot customise this .
It will be great if more research and development is done on scheduling reports, announcements etc .

Alternatives Considered

ELMO Software and SAP Concur

Reasons for Switching to Employment Hero

As a small business the easy of implementation was the key selling point. For a finance and HR person to implement this by themselves and run and customise it within a week with no need to have third party specialists is the winner. And the price is great value for money.

Response from Employment Hero

Hi Deep,

Thank you for taking the time to share your experiences with Employment Hero with others. We're so happy to see that you've had such a positive experience with the platform and so user-friendly.

Thank you also for sharing your feedback regarding scheduling reports and announcements. Employment Hero spent over $8 million on product development last year, so our platform is always adding more functionality to keep up with our customers' needs. I've passed your feedback on to our product team who will factor it into future development plans.

Thank you again,
Anna from Employment Hero

Replied 08/09/2021
Daniel A.
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
1

4
Reviewed on 30/11/2021

Where's the support?

The biggest problem we have is with support. It is terrible. There is no ticketing (Or maybe we just aren't given our ticket details). Very slow responses or none at all after multiple contact attempts. This just isn't good enough when we are dealing with urgent platform based payrun issues. Also, there is no clear path to support from within the platform. You have to google it. Finally, there is no clear complaints process. Hence this review. Hope you guys at EH get in touch with me.

Pros

Easy for staff to use and automates HR and payroll processes quite well.

Cons

The interface has been updated (Modernised) but there is no benefit. A waste of time. The platform speed has slowed down since the upgrade and some important features don't work.

Response from Employment Hero

Hi Daniel,

Thank you for taking the time to share your experience with Employment Hero. It's great to hear that your staff are finding the platform easy-to-use and it's helping automate processes.

Thank you also for your feedback on our service delivery. I have passed this on to our team. Our customers are at the centre of everything we do and we are always looking for ways to improve customer experience.

I can see that your enquiry has now been resolved, but if you need anything else please let us know at [email protected]

Many thanks,
Anna from Employment Hero

Replied 23/12/2021
Kim M.
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
2
Customer Support
2

2
Reviewed on 17/01/2021

Think twice.

If a seamless user experience and reliable software that's easy to use is important to you, do not choose Employment Hero. It has been working OK (just) since ironing out most of the problems but not work the time and money to get to this stage.

The HR and Payroll software are clearly sold separately because the look and feel is different and you need to instruct managers to perform actions in one platform, despite being able to do it in another, causing confusion.

Pros

The ability for employees to update their own personal information. Contract templates are helpful for those who don't have an internal legal or large HR department.

Cons

The integration between the two products - HR and payroll is awful. They often don't communicate with each other seamlessly and you are required to learn by trial and error due to the poor deployment processes and cumbersome workflow regarding setup. Customer Service is helpful most of the time but you will be passed through numerous people who do not explain the fundamental use of all the features. Too much emphasis is on knowing the hundreds of pages of instructions and features. Timekeeping apps (Clock Me In/Workzone) are simply terrible.

Response from Employment Hero

Hi Kim,

Thank your for your feedback. We're sorry to hear that your experience with Employment Hero hasn't been as seamless as we'd like it to be.

We'll be reaching out directly to reach a resolution and hope that we can get things back on track.

Thank you again,
Anna from Employment Hero

Replied 21/02/2021
Valeria S.
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 13/09/2021

Great holistic hr and payroll software!

The initial implementation was a little labourious, but the implementation team was always on hand to assist with any issues. The software is considerable in functionality so it can be rather noisy. However, once you become familiar with the system, it is packed full of great features.

Pros

A broad range of functionality. Easy to navigate interface. Great benefits are available to staff.

Cons

You are able to customise the pay week in the Payroll portal but not in the HR portal which means staff are having to complete 2 timesheets per week. This has caused some issues when processing pays.

Alternatives Considered

foundU, ELMO Software, MYOB Business and BambooHR

Reasons for Choosing Employment Hero

Jobpac lacked payroll and HR functionality compared to other well-known software packages.

Reasons for Switching to Employment Hero

It was a holistic payroll and HR software that seemed to have most of the functionality that we needed as a business.

Response from Employment Hero

Hi Valeria,

Thank you for taking the time to share your Employment Hero journey with others!

Thanks again,
The Employment Hero Team

Replied 11/11/2021

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