--- description: Review of BOSSDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BOSSDesk | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [BOSSDesk](/software/174544/boss-support-central) # BOSSDesk Canonical: https://www.softwareadvice.co.uk/software/174544/boss-support-central Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.uk/software/174544/boss-support-central?page=2) > BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer experience\! With rapidly increasing service requests, is your company maximizing its investment in your service management solution? Are your customers and employees able to use the system easily... or do they get frustrated and give up? BOSSDesk is an integrated Help Desk Ticketing System with Asset Management available on premise or in the cloud enabling your team to process service requests efficiently and expeditiously. The result? You provide an exceptional employee and customer experience. WHY CHOOSE US Expandable to serve multiple departments Service delivery enables the ability to create relevant forms, workflows, and more US-based support team Intuitive user interface iOS and Android mobile apps BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction. Address complex IT issues, like self-service, workflow automation, incident management, asset management , problem and change management with BOSSDesk, a modern Help Desk that users love. Turn Ticket Management into an Exceptional Customer Experience with BOSSDesk. > > Verdict: Rated **4.7/5** by 140 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 140 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BOSS Solutions - **Location**: Norcross, US - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Essential version costs $ 29 per agent / per month / billed yearly Professional version costs $ 49 per agent / per month / billed yearly Enterprise version costs $ 69 per agent / per month / billed yearly - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - AI Copilot - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Responses - Automated Routing - Availability Management ## Integrations (3 total) - ChatGPT - TeamViewer ONE - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [IT Management Software](https://www.softwareadvice.co.uk/directory/4563/it-management/software) ## Related Categories - [IT Management Software](https://www.softwareadvice.co.uk/directory/4563/it-management/software) - [MSP Software](https://www.softwareadvice.co.uk/directory/4553/msp/software) - [Computer Inventory Management Software](https://www.softwareadvice.co.uk/directory/3721/computer-inventory/software) - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3434 reviews) 3. [Milvus](https://www.softwareadvice.co.uk/software/246233/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1783 reviews) 5. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (720 reviews) ## Reviews ### "BossDesk is a good software for companies needing to manage their tickets" — 5.0/5 > **Katherine** | *18 November 2022* | Construction | Recommendation rating: 7.0/10 > > **Pros**: Really enjoy the ease of use and creation of service items and workflow routing. You can build workflows from a lot of different ticket attributes which allows for lots of customization in specific ticket routing. > > **Cons**: During our business processes moving more towards ITIL guidelines, there wasn't a lot of ways for us to move our processes into more ITIL frameworks. ----- ### "BOSSDesk DBA" — 5.0/5 > **Verified Reviewer** | *26 June 2025* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: I appreciate their responsiveness to customer feedback and offer personalized sessions to help both new and existing customers tailor the application to their needs. > > **Cons**: I wish they offered a BOSSDesk Admin certification to demonstrate an individual's knowledge and skills in designing and managing the application. Perhaps it could be free for long-standing customers and DBAs. > > I appreciate that they listen to customer feedback and prioritize fulfilling feature requests when possible. ----- ### "Products Capabilities" — 5.0/5 > **Junior** | *16 May 2019* | Government Relations | Recommendation rating: 10.0/10 > > **Pros**: There are few features that I like, taking the possibility where I can customize most of the input in Service Catalogue by adding or removing and also the assets management tool which is very helpful for pulling reports. > > **Cons**: Not keeping customer update up coming features. > > Make it easy for users to report their issues and no excuses from Helpdesk Support team because ticket can update anytime, anywhere . ----- ### "Expect to Use BOSSDesk for Years to Come" — 4.0/5 > **Gary** | *26 June 2025* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: It is a great product for IT tickets \& monitoring the computer inventory, at a Gear price. We have been a customer since 2017 \& last year was the first price increase. Which was minimal. > > **Cons**: Ever since they combined the on-prem \& cloud versions, I have lost a couple of minor functionalities. Nothing major, just a minor inconvenience. > > They have great customer service. their support staff is quick to respond to any reported issue, question, or request for assistance. ----- ### "Impressions after one year" — 4.0/5 > **David** | *26 June 2025* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: BOSSDesk is a sleek, focused ITSM-centric platform that gets the job done. Support is quick and knowledgeable. The development team is continuously rolling out new features at a fantastic pace, and they even built a new API to assist us in migrating from our legacy platform. They take their customers' input seriously and truly aim to please. > > **Cons**: Still lacking some features you may find with larger enterprise service desk platforms. Documentation is less thorough than I would like. There could be more connectivity between some modules, such as software assets, contracts, and ticketing. Reporting could be more robust and customizable. > > Our organization has been using BOSSDesk for nearly a year, and overall, we are very pleased with the system. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.uk/software/174544/boss-support-central?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/174544/boss-support-central) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data