--- description: Review of BOSSDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BOSSDesk | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [BOSSDesk](/software/174544/boss-support-central) # BOSSDesk Canonical: https://www.softwareadvice.co.uk/software/174544/boss-support-central Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.uk/software/174544/boss-support-central?page=2) > BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer experience\! With rapidly increasing service requests, is your company maximizing its investment in your service management solution? Are your customers and employees able to use the system easily... or do they get frustrated and give up? BOSSDesk is an integrated Help Desk Ticketing System with Asset Management available on premise or in the cloud enabling your team to process service requests efficiently and expeditiously. The result? You provide an exceptional employee and customer experience. WHY CHOOSE US Expandable to serve multiple departments Service delivery enables the ability to create relevant forms, workflows, and more US-based support team Intuitive user interface iOS and Android mobile apps BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction. Address complex IT issues, like self-service, workflow automation, incident management, asset management , problem and change management with BOSSDesk, a modern Help Desk that users love. Turn Ticket Management into an Exceptional Customer Experience with BOSSDesk. > > Verdict: Rated **4.6/5** by 139 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 139 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BOSS Solutions - **Location**: Norcross, US - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Essential version costs $ 29 per agent / per month / billed yearly Professional version costs $ 49 per agent / per month / billed yearly Enterprise version costs $ 69 per agent / per month / billed yearly - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Responses - Automated Routing - Availability Management - Barcode/Ticket Scanning ## Integrations (3 total) - ChatGPT - TeamViewer ONE - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [IT Management Software](https://www.softwareadvice.co.uk/directory/4563/it-management/software) ## Related Categories - [IT Management Software](https://www.softwareadvice.co.uk/directory/4563/it-management/software) - [Computer Inventory Management Software](https://www.softwareadvice.co.uk/directory/3721/computer-inventory/software) - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) - [Online Help Desk Software](https://www.softwareadvice.co.uk/directory/3529/online/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3408 reviews) 3. [Milvus](https://www.softwareadvice.co.uk/software/246233/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (685 reviews) ## Reviews ### "BOSS Support Central - A Remote Support Must Have\!" — 5.0/5 > **William** | *17 June 2020* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible. > > **Cons**: We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product. > > We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, \[SENSITIVE CONTENT HIDDEN\] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date. ----- ### "Impressions after one year" — 4.0/5 > **David** | *26 June 2025* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: BOSSDesk is a sleek, focused ITSM-centric platform that gets the job done. Support is quick and knowledgeable. The development team is continuously rolling out new features at a fantastic pace, and they even built a new API to assist us in migrating from our legacy platform. They take their customers' input seriously and truly aim to please. > > **Cons**: Still lacking some features you may find with larger enterprise service desk platforms. Documentation is less thorough than I would like. There could be more connectivity between some modules, such as software assets, contracts, and ticketing. Reporting could be more robust and customizable. > > Our organization has been using BOSSDesk for nearly a year, and overall, we are very pleased with the system. ----- ### "Products Capabilities" — 5.0/5 > **Junior** | *16 May 2019* | Government Relations | Recommendation rating: 10.0/10 > > **Pros**: There are few features that I like, taking the possibility where I can customize most of the input in Service Catalogue by adding or removing and also the assets management tool which is very helpful for pulling reports. > > **Cons**: Not keeping customer update up coming features. > > Make it easy for users to report their issues and no excuses from Helpdesk Support team because ticket can update anytime, anywhere . ----- ### "Great tool\!" — 5.0/5 > **Zack** | *17 December 2025* | Government Relations | Recommendation rating: 10.0/10 > > **Pros**: We like the ease of being able to configure the menus and forms. The ability to use LDAP makes it much easier for the end user to log in and create and check status on tickets. > > **Cons**: Sometimes it is hard to find the area you are wanting to edit. There are many menus which must be drilled down into to find the correct menu. > > Overall, it has been a very valuable tool which we use daily. We also had our fleet maintenance team use it for creating problem tickets for vehicles. ----- ### "Overview of BOSS" — 4.0/5 > **Syed** | *11 June 2025* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: Simple straight forward entries. The way the tickets are created, maintained, resolved and closed and managed. > > **Cons**: Can have a better Graphical User Interface. Could have a better report generator with simple custom reports. > > Overall it's good, the way the tickets are created, resolved and closed and maintained. Managing each ticket is also simple and straight forward. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.uk/software/174544/boss-support-central?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/174544/boss-support-central) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data