About NCR Aloha

Aloha POS (point of sale) is a cloud-enabled solution designed for various types of businesses in the restaurant industry that include casual dining, quick service, fast-casual, and fine dining restaurants. The Aloha POS system can be used to enter dine-in orders, complete payment processing, access mobile/online ordering information, improve restaurant operations and customer service, and help streamline the preparation of food and delivery services. The solution's architecture and programming are consistent across sites/locations enabling restaurant staff to operate the Aloha system from multiple sites. This POS software can also help restaurant management conduct employee training on menu items, food orders, inventory processes, plus more. Other key features of this POS system include a customer loyalty program, payment processing, advanced reporting and analytics, and online ordering.
NCR Aloha Software - Aloha Essentials
NCR Aloha video
NCR Aloha Software - Aloha Essentials - thumbnail

NCR Aloha pricing

NCR Aloha does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
N/A

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NCR Aloha Reviews for UK Users

Feature rating

Value for Money
3.3
Functionality
3.8
Ease of Use
3.8
Customer Support
3.1
5 reviews of 72 View all reviews
Edward L.
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/11/2020

Aloha Everybody

We have partnered with NCR and have had a great experience from install to support.

Pros

Ease of use and the ability for our management teams to continue to program easily with out support.

Cons

The software and hardware were outdated in 7 years and cost a good amount of money. It’s understandable that technology advances exponentially however It becomes an annoyance to spend so much money for a limited time frame. NCR should have a trade program to help with the transition.

Alternatives Considered

Toast POS

Reasons for Choosing NCR Aloha

The software was not user friendly and was very outdated.

Reasons for Switching to NCR Aloha

We had issues with toast support in the beginning pushing us towards a company we were more comfortable with.
Peggy S.
  • Industry: Hospitality
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 10/11/2020

NCR Aloha is here to stay

Very satisfied with the software programming overall. Very happy with our local account rep and local support. The support they give us is tremendous. We have been with Aloha / NCR for six years, started with 4 locations, and have added 3 more in the last 4 years. We have the same account rep which is terrific. He knows our Brand, our set up, and is able to make valuable suggestions to make us successful.

Pros

Asking the right questions to the right people, NCR can pretty much do anything we request. We use most of your product, including take out and delivery. I like that everything is integrated.
We upgraded to command center from secure access to manager our 7 locations, great software. Having terminal access to the locations is great for testing and training.
Management loves the Pulse App.

Cons

The way take out and delivery is programmed through AO. The delay between the POS data base and ATO is tedious.

The help desk support lately has not been as good since COVID. Most issues need to be escalated to a level 3 tech, and no one can be found when needed. Waiting and waiting for a call back. We have to reach out to our local support in most cases to finish the support call. Very frustrating for our teams in the restaurant.

Peter M.
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used for 1+ year
  • Review Source
Value for Money
2
Features
4
Ease of Use
4
Customer Support
2

3
Reviewed on 20/04/2017

It always comes down to service

I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that sales personnel are allowed to give at their discretion. Someone in billing told me that "I was chosen" for the discount and it did not have to be given and she hoped that would show me their level of commitment. I told her, though the discount was appreciated when it was given months before, the initial discount had nothing to do with the service issues that occurred at installation, hence, that discount could not be applied to the problem. I told her that as a restaurant owner, I could not give someone a gift card as a gesture of generosity, and then, if when using it they had a bad experience, tell them, "at least you didn't pay full price"!

Pros

It works! It accomplishes what we need for the most part and the issues that arise from time to time are generally dealt with easily.

Cons

Service. Setting up the system was a horrible experience. There were no less than 3 trained technicians working on the install, yet it took 4 painful weeks to finally get it working the way it should.
Because it is a computer, I find it hard to believe that we are told sometimes that it cannot do that.

Derick C.
  • Industry: Hospitality
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
3

4
Reviewed on 08/02/2022

NCR Aloha is very robust but needs updates

Overall the system worked well for many years but we ultimately replaced it for a more current option that provided better cloud-based tech for less money.

Pros

Ability to customize things like loyalty, gift cards, gratuity reporting is very good. system is a workhorse.

Cons

Updating pricing and creating buttons takes too long and is too complicated compared to newer POS systems. Customer service not very responsive.

Patrick L.
  • Industry: Restaurants
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 14/12/2020

Review of Aloha

Good - We enjoyed working with the local branch and helping us set up or system.

Pros

The ability to integrate with many other third party software companies was very important to us. We are anticipating scaling in size quickly over the next few years and didn't want to outgrow our system.

Cons

None - we are happy with the software. We would perhaps like more training so that we can fully utilize parts of the software that we may not know exist.

Alternatives Considered

Toast POS

Reasons for Switching to NCR Aloha

Our partnerships with other companies already established with our parent company.

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