--- description: Review of Quiq Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Quiq | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Conversational Marketing Software](/directory/4671/conversational-marketing/software) > [Quiq](/software/173542/quiq) # Quiq Canonical: https://www.softwareadvice.co.uk/software/173542/quiq Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/173542/quiq?page=2) > AI Agents: Customer-facing AI that handles interactions across voice, SMS, chat, WhatsApp, and digital channels. Goes beyond answering questions — takes actions like rebooking flights, processing returns, updating account information, and delivering personalized recommendations. Maintains context across channels and escalates seamlessly to humans when needed. Digital Engagement Center: Unified workspace for human agents that embeds within major CRMs (Salesforce, Zendesk, ServiceNow) or runs standalone. Manages all messaging and digital channels with dynamic workflows, conversation management, and agent coaching tools. Seamless AI-to-human escalation without losing context. AI Assistants: Real-time helpers for human agents that suggest responses using Process Guide-based cognitive architecture, turn informal drafts into polished messages, provide contextual guidance, enforce guardrails, and automate actions on behalf of agents. Empowers agents to deliver brand-consistent experiences. AI Services: Agentic workflow automation across your technology stack via APIs. Automates repeatable processes like identifying patterns in product reviews, triggering quality alerts, updating product descriptions, routing escalations, and executing complex workflows across systems. AI Conversation Analysts: Automated quality management that scores and analyzes 100% of customer interactions across both AI and human agents. Measures CSAT, CES, FCR, or completely custom metrics specific to your business. Can trigger actions based on findings (training alerts, churn risk updates, leadership notifications). AI Studio Platform: The foundation that prepares, trains, secures, tests, optimizes, and scores all AI tools. Features include: - AI-powered data restructuring (no need to manually prep content) - Process Guides for training AI (like agent manuals, written in natural language) - Guardrails and claim verification for safety - Conversation Simulator for testing at scale - Step-by-step observability and debugging - Custom analytics and reporting > > Verdict: Rated **4.5/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 37 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Quiq - **Location**: Bozeman, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$6,000.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Pricing is conversation-based, not seat based, starting at $500 per month. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, English, French, German, Hindi, Italian, Japanese, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Australia, Canada, France, Germany, Hungary, Italy, Japan, Mexico, Netherlands, New Zealand, Slovakia, United Kingdom, United States ## Features - 2-Way Messaging - A/B Testing - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audience Targeting - Automated Responses - Automated Routing - Autoresponders - Blended Call Centre - CRM - Call Centre Management - Canned Responses ## Integrations (8 total) - Freshdesk - Kustomer - Microsoft 365 - NetSuite - Oracle Service - SAP Customer Data Cloud - Salesforce Sales Cloud - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Conversational Marketing Software](https://www.softwareadvice.co.uk/directory/4671/conversational-marketing/software) ## Related Categories - [Conversational Marketing Software](https://www.softwareadvice.co.uk/directory/4671/conversational-marketing/software) - [Customer Support Software](https://www.softwareadvice.co.uk/directory/4658/customer-support/software) - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [Cloud Communication Platform](https://www.softwareadvice.co.uk/directory/4386/cloud-communication/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) ## Alternatives 1. [Clepher](https://www.softwareadvice.co.uk/software/379760/clever-messenger) — 4.8/5 (88 reviews) 2. [Wati](https://www.softwareadvice.co.uk/software/430256/wati) — 4.6/5 (203 reviews) 3. [Superchat](https://www.softwareadvice.co.uk/software/252687/superchat) — 4.8/5 (282 reviews) 4. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [TextP2P](https://www.softwareadvice.co.uk/software/90076/textp2p) — 5.0/5 (125 reviews) ## Reviews ### "this software is the definition of innovative" — 5.0/5 > **Gerabel** | *5 March 2019* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: this software is the definition of innovative for messaging platforms. the options and functions available are really so informative that you do not need to look for information on chat status that you need. Also the function of the software to be able to chat with customers that are using their phones to text is really a big plus for this software. We just recently replaced our old chat system with this and so far I am really super satisfied. > > **Cons**: sometimes it's just really confusing since there are so many graphs showing on my window ----- ### "Quick Quiqs and Messages" — 5.0/5 > **Adam** | *21 May 2019* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease. Easily Editable Auto Response messages help let customers know available hours. Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text. > > **Cons**: I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders. > > We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam. ----- ### "User friendly and convenient." — 4.0/5 > **Verified Reviewer** | *3 April 2018* | Recommendation rating: 7.0/10 > > **Pros**: I find the ease of use convenient. I was able to work from home when I was sick and this is also a plus. > > **Cons**: I would like it to tell me specifically why a text won't go. It took me the longest time to figure out that a phone number was entered incorrectly. > > We haven't used it long enough to track benefits. ----- ### "Amazing Product for Sales/Support and a phenomenal dev. team." — 5.0/5 > **Nicholas** | *24 May 2019* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Quiq is a highly customizable software and the integration with Zendesk allows for a lot of automation and customization on both a Sales and a Support Side. With the use of Zendesk we're able to automate SMS flows and have timed responses in cases where a user doesn't respond to initial outreach. It has helped us grow quickly and efficiently through the uses of triggers, automation, and detailed reporting in and out of the software. > > **Cons**: At times of high congestion (300-400 active conversations concurrent), it can get a bit slow for agents but it isn't an issue 99% of the time. Lack of automated daily reporting exports/emails in the dashboard. Lack of query abilities for current conversations/searching for current conversations that are open and ongoing in the Manager / Reports View. ----- ### "Club Med" — 5.0/5 > **Jennifer** | *12 August 2019* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues. Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed. > > **Cons**: We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point. > > Becoming more multichannel. Giving our clients more options to contact us outside of the phone. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/173542/quiq?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/173542/quiq) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data