About RingEX







RingEX pricing
RingEX does not have a free version but does offer a free trial.
Alternatives to RingEX
RingEX Reviews for UK Users
Feature rating

- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Functional and helpful
Pros
I like that I don't need to use my personal number for business calls.
Cons
Sometimes notifications lag in coming through on my computer. Sometimes calls will get missed because they don't ring until it's too late to answer them or will just show up as missed calls.
Response from RingCentral
Hi Ellenore, please email the Review Team so we can learn more from you and do what we can to improve your experience! Our email address is [email protected].
We appreciate you, Ellenore!
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
RingEX in a Pharmacy Setting
It's been great. We migrated over to Ring Central from Mitel and it's been worlds different. Definitely a better experience in EX!
Pros
It's very user friendly for both the agents and the administrators. It's nice to be able to fax, call, text and message all within one app.
Cons
Some of the reporting for RingEX is lacking. Most of what I needed I was able to find though.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
RING CENTRAL
The customer support was not very helpful. They used terms that I didn't understand, and no one was willing to help me understand. For example, I do not know what Ping means or how to do a "Speed test." Their ways of troubleshooting were not ever helpful.
Pros
The app was easy to use when making calls away from the office.
Cons
Not reliable for our technicians when out in the field. The call wouldn't go thru, causing our techs to have to block their personal numbers resulting in customers not recognizing the phone number and not answering.
Response from RingCentral
Amy, the Review Team appreciates your great feedback!
As VoIP calls need a reliable internet connection for optimized call quality, it is expected to experience poor connection when there is not a strong connection available. Call Continuation is available on mobile; this feature allows you to switch calls from poor WiFi to your carrier to continue the call as a 3G/4G VoIP call. Learn more about call continuation here: https://ringcentr.al/3R7rRzz.
If you would like to continue this conversation, please email us at [email protected]. Thank you!
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great VOIP service provider
The system has been excellent and reliable.
Pros
It is quite efficient and effective to have several key business services in one spot. Telephony, group chat, text, fax, video conferencing. The reporting features and analytics are also very helpful.
Cons
4 stars because the system needs to integrate a global address feature that can be populated by admins without uploading archaic lists of external contacts (which is very difficult and not intuitive).
Also the ability to configure the application's user interface remotely for each user would also be great.
Alternatives Considered
ZipReasons for Choosing RingEX
reporting analytics were lacking and tracking is now better.Switched From
Microsoft TeamsReasons for Switching to RingEX
reputation and GUI and features that are included- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Ring Central makes getting your calls across the business system easy and seemless
Overall a positive experience. It is an easy interface, makes getting calls anywhere easy, even abroad because the app allows me to receive calls if I am on wifi, and fills all our calling and texting needs.
Pros
I like that I can get the office calls on my cell if I (or any of us) are out of the office, and can even transfer back a call to someone who is in the office. I like that the system includes texting because many of our clients prefer text to email so we can still use the business line for text communication with these clients.
Cons
There used to be some glitches with the app, it would restart or sometimes the app signal was not so strong but that seems to have gotten much better