About RingEX

RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling. RingEX is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones. The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs. RingEX gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.
RingEX Software - Unified platform
RingEX Software - Switch devices while on a meeting.
RingEX Software - Calendar and Contacts Integration
RingEX video
RingEX Software - Unified platform - thumbnail
RingEX Software - Switch devices while on a meeting. - thumbnail
RingEX Software - Calendar and Contacts Integration - thumbnail

RingEX pricing

RingEX does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

Alternatives to RingEX

Cisco Unified Communications Manager

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RingEX Reviews for UK Users

Feature rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.2
Customer Support
4.0
5 reviews of 1,201 View all reviews
Ellenore
Ellenore
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 08/12/2023

Functional and helpful

Pros

I like that I don't need to use my personal number for business calls.

Cons

Sometimes notifications lag in coming through on my computer. Sometimes calls will get missed because they don't ring until it's too late to answer them or will just show up as missed calls.

Response from RingCentral

Hi Ellenore, please email the Review Team so we can learn more from you and do what we can to improve your experience! Our email address is [email protected].
We appreciate you, Ellenore!

Replied 11/12/2023
Beth
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

5
Reviewed on 31/12/2024

RingEX in a Pharmacy Setting

It's been great. We migrated over to Ring Central from Mitel and it's been worlds different. Definitely a better experience in EX!

Pros

It's very user friendly for both the agents and the administrators. It's nice to be able to fax, call, text and message all within one app.

Cons

Some of the reporting for RingEX is lacking. Most of what I needed I was able to find though.

Amy
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
1

3
Reviewed on 09/01/2024

RING CENTRAL

The customer support was not very helpful. They used terms that I didn't understand, and no one was willing to help me understand. For example, I do not know what Ping means or how to do a "Speed test." Their ways of troubleshooting were not ever helpful.

Pros

The app was easy to use when making calls away from the office.

Cons

Not reliable for our technicians when out in the field. The call wouldn't go thru, causing our techs to have to block their personal numbers resulting in customers not recognizing the phone number and not answering.

Response from RingCentral

Amy, the Review Team appreciates your great feedback!
As VoIP calls need a reliable internet connection for optimized call quality, it is expected to experience poor connection when there is not a strong connection available. Call Continuation is available on mobile; this feature allows you to switch calls from poor WiFi to your carrier to continue the call as a 3G/4G VoIP call. Learn more about call continuation here: https://ringcentr.al/3R7rRzz.
If you would like to continue this conversation, please email us at [email protected]. Thank you!

Replied 22/01/2024
Shannon
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 09/12/2024

Great VOIP service provider

The system has been excellent and reliable.

Pros

It is quite efficient and effective to have several key business services in one spot. Telephony, group chat, text, fax, video conferencing. The reporting features and analytics are also very helpful.

Cons

4 stars because the system needs to integrate a global address feature that can be populated by admins without uploading archaic lists of external contacts (which is very difficult and not intuitive).
Also the ability to configure the application's user interface remotely for each user would also be great.

Alternatives Considered

Zip

Reasons for Choosing RingEX

reporting analytics were lacking and tracking is now better.

Switched From

Microsoft Teams

Reasons for Switching to RingEX

reputation and GUI and features that are included
Jennifer
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 11/03/2024

Ring Central makes getting your calls across the business system easy and seemless

Overall a positive experience. It is an easy interface, makes getting calls anywhere easy, even abroad because the app allows me to receive calls if I am on wifi, and fills all our calling and texting needs.

Pros

I like that I can get the office calls on my cell if I (or any of us) are out of the office, and can even transfer back a call to someone who is in the office. I like that the system includes texting because many of our clients prefer text to email so we can still use the business line for text communication with these clients.

Cons

There used to be some glitches with the app, it would restart or sometimes the app signal was not so strong but that seems to have gotten much better

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