--- description: Review of Chatmeter Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Chatmeter | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Review Management Software](/directory/4285/review-management/software) > [Chatmeter](/software/173185/chatmeter) # Chatmeter Canonical: https://www.softwareadvice.co.uk/software/173185/chatmeter Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/173185/chatmeter?page=2) > Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time impact through relevant insights in critical moments that matter. Chatmeter understands the challenges of multi-location, and omnichannel reputation management, and has created a scaled platform that enables end-to-end visibility for everyone, from local owners to executive leadership. With a 93% customer retention rate, Chatmeter is the brand reputation partner of choice across the retail, restaurant, healthcare, and financial services industries, and more. For more information, visit www.chatmeter.com. > > Verdict: Rated **4.5/5** by 74 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 74 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Alchemer - **Location**: Boulder, US - **Founded**: 2006 ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Contact Chatmeter for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Dashboard - Alerts/Notifications - Automated Publishing - Benchmarking - Brand Tracking - Campaign Management - Collaboration Tools - Competitive Analysis - Content Management - Conversion Tracking - Customer Engagement - Customer Journey Mapping - Customisable Templates - Dashboard - Data Visualisation - Geocoding - Geofencing - Keyword Rank Tracking - Keyword Tracking - Localisation Automation ## Support Options - Email/Help Desk - Phone Support ## Category - [Review Management Software](https://www.softwareadvice.co.uk/directory/4285/review-management/software) ## Related Categories - [Review Management Software](https://www.softwareadvice.co.uk/directory/4285/review-management/software) - [Web Analytics Tools](https://www.softwareadvice.co.uk/directory/4142/web-analytics/software) - [Location Intelligence Software](https://www.softwareadvice.co.uk/directory/4255/location-intelligence/software) - [Marketing Software](https://www.softwareadvice.co.uk/directory/4630/marketing/software) - [Social Media Management Tools](https://www.softwareadvice.co.uk/directory/1666/social-media/software) ## Alternatives 1. [Marketing 360](https://www.softwareadvice.co.uk/software/141364/marketing-360) — 4.5/5 (1134 reviews) 2. [Semrush](https://www.softwareadvice.co.uk/software/355847/semrush) — 4.6/5 (2316 reviews) 3. [SOCi](https://www.softwareadvice.co.uk/software/87719/soci) — 4.5/5 (251 reviews) 4. [SE Ranking](https://www.softwareadvice.co.uk/software/355853/se-ranking) — 4.7/5 (297 reviews) 5. [Vendasta](https://www.softwareadvice.co.uk/software/197437/vendasta) — 4.4/5 (163 reviews) ## Reviews ### "Make Responding to Reviews for Multiple Locations a Breeze" — 4.0/5 > **Lauren** | *31 July 2020* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: I love that we can see all our reviews for all our location for all platforms in one place. It is easy to view all the reviews at once and be able to sort them by star rating or date posted. Answering reviews could not be easier with this platform. We also love that we can see images that have posted and social comments. With 78 locations we need all the help we can get commenting on reviews, overseeing social media, and providing feedback to our locations. > > **Cons**: The social posting portion of this platform is really lacking. There have been multiple technical glitches on their end, which did take some time to get fixed. Your ability to post is a little limited as well. You can only post links and photos in certain ways and you cannot post polls or stories. I do wish the social section was a little further along in development. > > Customer service here has been both wonderful and slow. The technical support portion seems to be a little slow to work on issues and communicate. The customer representatives have been great. This company does not just drop out of communication once you purchase their product. Chatmeter does regular check ins and updates. ----- ### "Overall, solid software and incredible customer support\!" — 5.0/5 > **Amanda** | *4 August 2020* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: We love that most of the places on the internet that accept user reviews or CRM software are easily compiled into one platform that's relatively easy to use. We like the big, colorful graphics used (makes it fun and gives another perspective to understand the information) and that most every section is fully interactive. We appreciate how easy it is to see all the different aspects of our internet presence. > > **Cons**: We wish it included the option to add additional CRMs that are not currently supported by the software. It's pretty pricey, but it does a lot more than most other programs. We also wish there was someone on staff that specifically worked with open APIs to integrate and customize the software to suit our needs a bit better and not have to find someone on the side. > > We've had good experience with our rep, the software, and improving our results. ----- ### "Small or Dynamic Businesses Beware… Don’t Sign a Chatmeter Contract\!" — 1.0/5 > **Christine** | *7 October 2022* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: As a business owner, I did not have personal experience utilizing the software but had negative experiences with Chatmeter management. > > **Cons**: Inflexible and shady business practices by Chatmeter management. > > If you are part of a small business or dynamic business that needs to pivot as business needs dictate, you should NOT consider Chatmeter services. Along with numerous obstacles, the pandemic brought debilitating staffing challenges for our business, and we had to close multiple locations. Chatmeter would not provide any assistance by reducing the number of locations in our contract. We were forced to pay for expensive services that could not be used during an incredibly difficult period. When our annual renewal bill was sent, we notified Chatmeter that we wanted to cancel and explained we could no longer utilize their services without many locations in operation. Chatmeter stated that we were required to cancel at least 60 days prior to the annual bill (even though they sent no notice or reminder of this). The only option Chatmeter would provide, besides a payment plan for the entire annual bill, was to buy out the annual contract for nearly $4,000\! Small business owners need the option to discontinue services with reasonable timing if they do not meet current business needs. Inflexibility and unfairness help no one and it’s simply not good business. In today’s world of constant change, please be warned not to sign a contract with Chatmeter. ----- ### "Multiple reviews for our restaurants in one place" — 4.0/5 > **Yvonne** | *5 November 2020* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: It saves me so much time by being able to see multiple reviews from various platforms in one place. Once you have your FB, Twitter, Insta, Google, YELP all linked you can spend 5 minutes responding to guests. If there's a problem you can resolve it quickly. In the past you either had to go to every site and check comments and that took way too much time out of a normally busy day. I found that I just didn't check until I was alerted that there was a problem. This is so much better. > > **Cons**: some sites are still not accessible, like YELP, but we all agree YELP isn't a site that wants feedback, it's just yuppies who think they are food critics giving their ego's a boost. I can't say that I have anything negative about this software. > > Having access to trends and reports help me see where problems are happening - if it's a specific day of the week or a certain period of time. I can drill down and see if it's a kitchen issue or if certain people are on the shifts that have the issues - invaluable. ----- ### "We love Chatmeter\!" — 5.0/5 > **heather** | *31 July 2020* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Easy to utilize. Great tool for our teams and easy for them to understand their property reviews. We use the ChatExec feature as well and love it. Amazing customer service. Our account rep, \[SENSITIVE CONTENT HIDDEN\], goes above and beyond for us and helps train our teams. I love that we can also use their Listings and social media service as well. We appreciate that there are multiple facets to Chatmeter, so we don't have use a variety of vendors. > > **Cons**: The only con I see is that I would love for the social media posting tool to be more robust. We currently use Soci as a scheduling tool for social media. Would love to use Chatmeter instead, but it is not quite advanced enough for us and our teams to make that switch. > > Helps us to understand our properties' online reputation and helps our teams to quickly and easily understand theirs as well. The LBV score increases awareness and accountability for our teams. Great tool\! ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/173185/chatmeter?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/173185/chatmeter) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data