4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About Smartlook

Smartlook is a cloud- and mobile-based quantitative analytics solution that helps businesses of all sizes with user behavior and insights. Smartlook answers the ‘what’ and ‘why’ behind every user action. Primary features of the software include visitor recordings, event tracking, funnels and heatmaps. Smartlook provides the option of replaying video sessions to identify customers, see Javascript errors and share recordings within the team. It also features a visitor journey module, which helps users with app integration and recordings segmentation with right filters. Automated event tracking enables businesses to know how visitors perform certain tasks, and conversion funnels provide reports on leads. Primarily used by industries including digital agencies, travel, gaming, health care, education and media, Smartlook provides support via documentation and email. It integrates with many platforms and tools including Google Analytics, Zendesk, Instapage, Intercom, Shopify, Gambio, Blogger, Magento and Google Tag Manager.
Smartlook Software - Session Replay
Smartlook Software - Heatmaps
Smartlook Software - Funnels
Smartlook Software - Events
Smartlook Software - Dashboards
Smartlook Software - Session Replay - thumbnail
Smartlook Software - Heatmaps - thumbnail
Smartlook Software - Funnels - thumbnail
Smartlook Software - Events - thumbnail
Smartlook Software - Dashboards - thumbnail

Smartlook pricing

Smartlook has a free version and offers a free trial. Smartlook paid version starts at US$55.00/month.

Starting Price:
US$55.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Smartlook

Smartlook Reviews for UK Users

Feature rating

Value for Money
4.5
Functionality
4.6
Ease of Use
4.7
Customer Support
4.5
5 reviews of 136 View all reviews
Sagar
Sagar
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 08/03/2021

First tool to use if you're creating a mobile app

Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions.

Pros

Ability to view each session and understand UX issues without having to wait for user feedback

Cons

Inability to create custom tags for users for easier identification in case where we want to view the recordings anonymously.

Alternatives Considered

Hotjar and UXCam

Reasons for Switching to Smartlook

Better focus on Mobile apps with good pricing
Tarnika
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 14/11/2024

A tool you didnt know you needed

great, couldnt expect more. grat integrations available as well

Pros

easeof use, amazing UI, very cost efficient tool

Cons

the dasboard metrics are not entirely customizable

Alternatives Considered

Hotjar and Pendo

Reasons for Choosing Smartlook

gdpr compliance issue and data centre migration

Switched From

Google Analytics 360

Reasons for Switching to Smartlook

cheaper and better integrations with our current stack
Faheem
Faheem
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
3
Customer Support
1

2
Reviewed on 18/05/2018

Encountered issues often

Found some issues in our application that our visitors were facing.

Pros

The idea is good to view your customer actions in a live way. The platform is easy to deploy without changing your code.

Cons

Will pay more than you get. Data will disappear any day, Application filters don't work. Check alternatives as well.

Response from Cisco

Hi Faheem,

thank you for your review!
Lukas

CMO at Smartlook

Replied 05/01/2021
Atour
  • Industry: Research
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/11/2022

I was able to update my website without requesting criticism, which saved me a lot of time.

I watch a few records at random and can tell what the user wants from our website.

Pros

The basis of Smartlook's conversion rate optimization mechanism is qualitative data. It enables me to gather, record, observe, and analyze visitor behavior on our website.Owners of interactive websites that want to employ qualitative analytics to enhance the performance of their platform can use Smartlook. Numerous third-party applications, including Wordpress, Google Analytics, and Shopify, are integrated by Smartlook. It includes a mobile app, is accessible for free, and offers premium customers access to additional tools and functions, which is really helpful to me.

Cons

I want to have the choice of viewing the recordings in a pop-up window or a panel on the same screen.I don't have the possibility to organize the recordings into folders or tag them.

Alternatives Considered

Hotjar

Reasons for Choosing Smartlook

By tracking mouse movements and clicks, it made navigating the website simpler.

Switched From

Howuku
Verified Reviewer
  • Industry: Packaging & Containers
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/06/2022

Good option to analyse your customer behavior

We used this tool for 2 years, it was very useful for use to record our customers interactions.

Pros

-Heatmaps.
- Bugs tracker.
- Funnel optimization

Cons

- The price is higher compared with similar tools

Alternatives Considered

Mouseflow

Reasons for Choosing Smartlook

The price was lower with similar funcionalities

Switched From

Hotjar

Reasons for Switching to Smartlook

We chose Smartlook thanks to its gread support team

Related categories