About Smartlook










Smartlook pricing
Smartlook has a free version and offers a free trial. Smartlook paid version starts at US$55.00/month.
Alternatives to Smartlook
Smartlook Reviews for UK Users
Feature rating

- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
First tool to use if you're creating a mobile app
Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions.
Pros
Ability to view each session and understand UX issues without having to wait for user feedback
Cons
Inability to create custom tags for users for easier identification in case where we want to view the recordings anonymously.
Reasons for Switching to Smartlook
Better focus on Mobile apps with good pricing- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
A tool you didnt know you needed
great, couldnt expect more. grat integrations available as well
Pros
easeof use, amazing UI, very cost efficient tool
Cons
the dasboard metrics are not entirely customizable
Reasons for Choosing Smartlook
gdpr compliance issue and data centre migrationSwitched From
Google Analytics 360Reasons for Switching to Smartlook
cheaper and better integrations with our current stack
- Used Daily for 6-12 months
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Review Source
Encountered issues often
Found some issues in our application that our visitors were facing.
Pros
The idea is good to view your customer actions in a live way. The platform is easy to deploy without changing your code.
Cons
Will pay more than you get. Data will disappear any day, Application filters don't work. Check alternatives as well.
Response from Cisco
Hi Faheem,
thank you for your review!
Lukas
CMO at Smartlook
- Industry: Research
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
I was able to update my website without requesting criticism, which saved me a lot of time.
I watch a few records at random and can tell what the user wants from our website.
Pros
The basis of Smartlook's conversion rate optimization mechanism is qualitative data. It enables me to gather, record, observe, and analyze visitor behavior on our website.Owners of interactive websites that want to employ qualitative analytics to enhance the performance of their platform can use Smartlook. Numerous third-party applications, including Wordpress, Google Analytics, and Shopify, are integrated by Smartlook. It includes a mobile app, is accessible for free, and offers premium customers access to additional tools and functions, which is really helpful to me.
Cons
I want to have the choice of viewing the recordings in a pop-up window or a panel on the same screen.I don't have the possibility to organize the recordings into folders or tag them.
Alternatives Considered
HotjarReasons for Choosing Smartlook
By tracking mouse movements and clicks, it made navigating the website simpler.Switched From
Howuku- Industry: Packaging & Containers
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Good option to analyse your customer behavior
We used this tool for 2 years, it was very useful for use to record our customers interactions.
Pros
-Heatmaps.
- Bugs tracker.
- Funnel optimization
Cons
- The price is higher compared with similar tools