About Podium

Podium's lead conversion platform helps businesses attract more leads, convert them faster, and keep their customers coming back–all in a single, easy-to-use platform, powered by AI. Podium's plans are built to help your business grow with review management, phones, lead consolidation, website chat, payment processing, text marketing, and more in a single platform. World-class customer support is included in every plan with step-by-step onboarding, phone & chat support, and a dedicated customer success manager.
Podium Software - Dashboard
Podium video
Podium Software - Dashboard - thumbnail

Podium pricing

Podium does not have a free version and does not offer a free trial. Podium paid version starts at US$399.00/month.

Starting Price:
US$399.00/month
Free Version:
No
Free trial:
No

Alternatives to Podium

Podium Reviews for UK Users

Feature rating

Value for Money
3.9
Functionality
4.2
Ease of Use
4.3
Customer Support
4.1
5 reviews of 497 View all reviews
Jordan
Jordan
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/06/2021

Very expensive but worth it depending on your model

Fantastic, We collect customer payments via the text payment feature. It is expensive but allows us to reach our clients and accept payments the way that they want to and in a secure way.

Pros

It is always on the forefront of new technology and they will keep you up to date on when new features come out as well as sometimes let you beta test.

Cons

It is extremely expensive for what it is. The personnel also don't coordinate very well so often you will get a marketing solicitation call and email even though you already use the product.

Verified Reviewer
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 19/10/2022

Podium--Reliable and Easy to Use

As explained, I have been a Podium customer for quite a while. My company actually dropped Podium for a hot minute and used a program called Swell. The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. That's not to say Podium is "glitch-free," but it far outways the issues we had with Swell. I will note that something has changed with Podium's customer service. When I first began using Podium, the customer service chats almost felt like you were talking to a friendly developer, eager to help. Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers.

Pros

Podium is incredibly user-friendly. Our store has a wide range of computer knowledge--from advanced to those who struggle to find the back button. Podium has been a good fit for all levels.

Cons

I'm not a fan of pulling the photos from my photo album or seeing that the pictures I take through the app are stored in my phone's photo album. I take many photos of products for customers and am very busy, so I often forget that they are there. I've used Podium for so long that when I look back at my years of personal photos I still find a picture of some random product that I forgot to delete.

Christine
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
1

3
Reviewed on 01/04/2024

Podium not worth the money

Not great and we were happy to get out of the contract.

Pros

Introduced us to the potential of automating our review process.
Helped with automating website conversations

Cons

The customer service - no way to talk to a real person
The price - to much for what it did

Peter
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 04/11/2022

Just send us a text! - Podium brings texting to business

The overall experience has been great! The software is easy to use and easy to set up. They assign you a customer success agent and take you through about 12 weeks of training and check-ins to make sure you're good to go. We have loved it and recommend it all the time.

Pros

I love how Podium allows teams of employees from different departments to work together to answer customer questions and requests. One beautiful thing is they were able to port our regular phone number and turn it into a text-able number. So our landline number that all of our customers are familiar with has now become a texting number as well. We're able to tell our customers those beautiful words: "Just send us a text."

Cons

The only downside I see in Podium is the search feature. It is actually astounding how bad it is. You would think in this day and age a basic keyword search feature would be pretty standard. Not so in Podium. The only way to look up old conversations is remembering the name of the person you were chatting with. I'm honestly dismayed by it.

Tiffany
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/03/2021

If you aren't using Podium, what are you waiting for?

The podium has been instrumental in the overall growth of our company. From google reviews to sales, to collections, Podium has been part of the experience every step of the way. Also as we were growing Podium was also growing and their innovations consistently kept the fire in us to push ourselves beyond our own limits and become the paperless, and digital company that we are today :)

Pros

What I like most about Podium is its ease of not only use but training anybody new. We are a growing company hiring annually now more and more and Podium is by far the easiest trained software that we use. It's not only self-efficient but training is clean, straight-forward, and it's beyond user-friendly.

Cons

There are at this stage in the game a lot of add on's that you can certainly do with Podium. It goes from a very low cost to mid-range cost quickly as you realize you really do need and want all the bells and whistles that Podium can offer. It's not so much that it is a negative, but it does become a challenge sometimes when having to pitch a wonderful new feature of Podium to your decision-makers when the words "and it cost ---- extra" comes into play.

Alternatives Considered

Captivated

Reasons for Switching to Podium

The cost being unlimited text vs other companies were charging for a threshold of texts coming inbound and outbound. So although other companies gave you a package deal with the bells and whistles the true cost was in the inbound and outbound text, and when your business is 95% text-based for communication thousands of text per month can break the bank when you charge per text. Podium being on an unlimited text made it an easy decision and makes it understandable when sometimes the bells and whistles are add-on cost.

Related categories