About TheraPlatform







TheraPlatform pricing
TheraPlatform does not have a free version but does offer a free trial. TheraPlatform paid version starts at US$39.00/month.
Alternatives to TheraPlatform
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- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
its great for the price and basics!
Overall, I am very happy with theraplatform and the customer service support received. There have been a few glitches that have been irritating and I have considered looking into other platforms, but it has not been really bad to go to that extent. It is very competitive, has unlimited clients includes telehealth, and has no add-ons, which is very nice to have as an option. As the pandemic improves, I don't plan to use telehealth much, but it is nice to have the option. I really like that I can make my own forms. I especially like that it won't let me submit a claim and let me know that I need to complete the progress note first. They recently raised their rates by $10, hopefully, that revenue will help to make it mobile-friendly for me and for the clients (maybe an app?). I know that at times businesses have to raise the fees, and I appreciate, in my case, knowing that until my next renewal (summertime, yearly plan), I am not affected. Gives me enough notice and time.
Pros
I switched to this platform and I enjoy it very much for the following:
1) It allows you to make and customize templates for assessments, progress notes, treatment plans, everything.
2) Customer service has been extremely receptive, usually gets a response within 24 hours and not much back and forth!. [SENSITIVE CONTENT] is amazing and so efficient!
3)When the claims section is accurate, it is a great option because it tells you the status of your claims "draft, pending, accepted" etc.
4) The price is competitive and great because it includes telehealth as part of their plans with no additional add-on pricing.
5) The software is very easy and basic, it does what you need it to do (I use the Pro plan)
6) They have 3 plan options and you can choose the best one that works for your own practice needs.
Cons
So far I have noticed the following:
1) They recently increased their pricing by $10, at least for my needs, I don't see what was added that benefits my practice.
2) The waiting room is very basic, it is just a white screen. You have 3 backgrounds and 3 sound clips you can activate, but not the best.
3) The calendar setup can be complicated at first especially if you move the 'default' setting- I was not able to see client appointments but got support to fix it.
4) It has been only a few times, there have been clients logged on and waiting but they don't "show" up on my screen, once I refresh, they come up.
5) Logging on to the site on anything other than the computer is challenging. The interface is not very mobile-friendly, and they don't have an app as most others do.
6)I think there must be a purpose for the colors they use (red, green buttons), it gives me the 'feel' like a computer game for kindergarten.
Response from TheraPlatform
Thank you for taking your time to review our software and we are happy to hear that you are satisfied with our service and features.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Many years with TheraPlatform
Great experience with all of my expectations met. I appreciate so much about what the platform provides!
Pros
I appreciate that I am able to have my own logo on the screens, setting up is simple especially with the online tutorials to explain, they are often updating things to improve the system, and I love that telehealth doesn't cost me anything extra in any of the plans. I have been on the basic plan for almost 3 years and I am very fulfilled with all of my needs while running my own professional private practice. I also like the set up of the invoices and it is simple for my biller and I to work together to catch payments and insurance needs.
Cons
I can't think of anything right at this time.
Alternatives Considered
SimplePracticeReasons for Switching to TheraPlatform
Telehealth was included in the plans instead of charging separate prices when used.Response from TheraPlatform
Thank you for being our loyal customer and for taking your time to write this review. We appreciate it!!
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Love this product
Its user friendly and has all the capabilities i need for use in the clinic
Pros
Its it easy to navigate and use. I love that is it seamless across all of my devices.
Cons
When i log in on another devise I have to add all of my users back, which is not that big of a deal.
Alternatives Considered
Raintree SystemsReasons for Switching to TheraPlatform
Convenience. Pricing. Ease of use across multiple devices.- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
If you are looking to submit claims with this software and actually get paid then do NOT use...
At first, [sensitive content hidden] was very helpful, very willing to help. But as time went on and the issues were still ongoing, this should have been escalated. After we spoke with Medicaid and received detailed documentation from them to share with Theraplatform to show that the data was not coming through as they were showing, they still put blame on Medicaid and us. The fact that they did not take responsibility for their software glitch or error is sad. And then the communication from [sensitive content hidden] and poor customer service from her is proof as to why the company is in the state it is. At least take ownership of your business and product.
Pros
Nothing. The past few months have been very stressful due to this company and poor service and product.
Cons
It states that Theraplatform can automate your billing but that is not true. Over 3 months of submitting claims to Medicaid with help from [sensitive content hidden] almost daily and still no claims approved. [sensitive content hidden] then put blame on us the user, refused to refund any money and the next day we had another charge for $1. Yes, $1… for 4 claims…maybe the claim maximum would not have not been met if you all had a clue what you were doing or how the software was clearly designed incorrectly? After 1 day with a new software, we have successfully submitted ALL claims from June on and will receive payment next week. So please do not tell me it was us the user…
Response from TheraPlatform
Thank you for submitting your feedback and we're sorry to hear that insurance declined payments. We understand that this is a very stressful situation for you but unfortunately, we're not able to provide 9-month refund that you requested. Although we make exceptions to our refund policy, in your case our management and co-founder were not willing to provide the refund because it is beyond EHR's control when claims are denied; our software was working properly, and our customer support specialist was going above and beyond. Initially your claims were rejected because wrong modifier was entered and the supervisor DQ in box 11 in addition to the rendering provider in box 24 j was entered but it should not. These rejections are all documented on our software. Despite us not providing assisted billing services, our customer support specialist assisted you with rejected claims and showed you how to fix the claims. The claims were accepted but returned by insurance as deductible. Meaning, the insurance denied payment. We really wanted you to get paid for your services and we offered to hop with you on the call with insurance. Another recommendation we shared with you was to consider hiring a biller. They are helpful and can eliminate pain associated with insurance billing. We hope that you will get paid by insurance.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Using Theraplatform since before the pandemic!
Great! Works very well on my end, and clients report ease of use and quick connection as positive qualities.
Pros
I have a private practice and have been using Theraplatform since 2020! It is very easy for clients to use the platform as they receive an email and simply click on the link in the email...nothing to download! I see clients of all ages and they agree that telehealth has been easier to use than they ever imagined.
Cons
Not sure...maybe that it has more options than I use, and so I may be paying for extras...?
Alternatives Considered
Zoom Events and WebinarsReasons for Switching to TheraPlatform
Was recommended by a telehealth training I took.Response from TheraPlatform
Great to hear and thank you so much for your review!!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Great for mental health providers.
I believe this has been one of my best business decisions, as the platform provides for appointment scheduling with reminders, virtual appointments, EHR, creating and sending invoices, and billing both clients and insurance companies, including Medicare. I highly recommend this product.
Pros
The system works seamlessly from writing notes, creating invoices, and billing clients and insurance providers, including Medicare. Support is easy to access, prompt, and generally solves any problems experienced.
Cons
It takes awhile for the system to be approved by some insurance providers. Although it is able to bill most of the major insurance companies, it doesn't provide a way to add insurance companies that are less well known.
Response from TheraPlatform
We're happy to hear that this was the best decision for you! Thank you so much!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Love this EHR!
I enjoy it. It is easy to navigate. You can make any changes. There are no restrictions. And I love the activities provided by Theraplatform you can use on the zoom video when working with children.
Pros
You get to create your forms that are feasible
Cons
It doesn't populate the presenting problem. I use the same therapy note template for every session and would like for the presenting problem that was written in the biopsychosocial to populate in all my notes for every session. It tells the reader why the client receiving therapy.
Alternatives Considered
TherapyNotes, LLCReasons for Switching to TheraPlatform
It was much simpler than Therapynotes and I like that I can create my own forms.Response from TheraPlatform
Thank you so much!
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Easy platform
I can do my notes faster, each category is easily accessible.
Pros
Thera platform is very easy to maneuver..
Cons
I don’t know, I have not found anything that I don’t like about it
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Good tool to have for telepraxtice
Great tools and activities for working with children over telehealth
Pros
Activities and games are very helpful to have and help save time on planning
Cons
1) when screen sharing student can control therapist’s cursor
2) zoom in more on uploaded documents
- Industry: Nonprofit Organization Management
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
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Review Source
A Comprehensive Telehealth Solution for Mental Health Professionals
Pros
Secure video conferencing: TheraPlatform offers HIPAA-compliant video sessions, making it suitable for teletherapy and telehealth.
Cons
Some users report a learning curve when first setting up the platform and navigating through its features.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
TheraPlatform perfect for my small private practice
I have used TheraPlatform for 2 1/2 years now. I feel like it is a good fit for my small private practice. I use it daily and feel that the set up is perfect. It reduces so much time trying to keep paper records. I also use the Teletherapy option which has worked well for me. I did not pay for the extra add on apps, but really didn't need to. It works well with being able to download resources and using the white board with stickers. TheraPlatform is always improving their product and they listen to suggestions from actual users. I am very pleased that I found TheraPlatform.
Pros
I loved the way the schedule looks. I am able to easily add and delete information. I love that I can send initial client consent forms and intake forms directly to my clients and receive the information back quickly for review. This platform is perfect for my small private practice and the price was right. I love that I can have access to teletherapy through TheraPlatform.
Cons
Some of the set up of adding my forms into the system was challenging. There is a learning curve (as with any new EMR) but TheraPlatform has a great customer service team that answers questions quickly. They also have a help option and video tutorials always available.
Response from TheraPlatform
You made our day! Thank you for taking your time to review TheraPlatform!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
If I can do this, so can you!
It's a relief! Made the worst part of private practice 1000x easier!
Pros
I'm not a computer/billing pro, but this system has made the part of my practice that was burdensome, so easy! Once it's up and running, scheduling and billing is quick and easy. If I need any help, it's readily available and very helpful.
Cons
Some of the set up and reminders were more than I needed. I did learn on to disable/reconfigure.
Alternatives Considered
SimplePracticeReasons for Choosing TheraPlatform
More economical and less cumbersome to useSwitched From
Practice MateReasons for Switching to TheraPlatform
Seemed more suited to my needs and abilitiesResponse from TheraPlatform
Wonderful to hear! Thank you so much!
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Easy Access
Pleasant and user friendly ,it took awhile to learn all the different available activities
Pros
Easy to navigate ,strong language skill activities
Cons
Need more artic/phonology , for younger kids
Response from TheraPlatform
Thank you for your feedback and it was passed to our team!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
TheraPlatform excellent EHR system
100% satisfied; Excellent customer service/very responsive; Allows me to run practice without administrative assistant
Pros
Has everything I need, all in one place, to run my private practice
Cons
Nothing I cannot think of anything that I like least
Response from TheraPlatform
Great to hear! Thank you!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Great platform for therapy practice
Pros
Excellent customer service, easy interface, helpful ways to interface with clients, cost effective
Cons
Can be difficult to send a new link if client is a minor and parent isn't home to help them access the link through the portal
Response from TheraPlatform
Thank you for much for your review! We appreciate it!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Satisfied Business Owner
Very satisfied with everything thus far.
Pros
Tutorials
Customer service
Webinars on demand
Cons
Not being able to delete clients if they never became a participating client.
Alternatives Considered
SimplePracticeReasons for Switching to TheraPlatform
Better price point Customer Service Ease of billingResponse from TheraPlatform
Thank you for your review and feedback!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Happy Camper - Love Theraplatform
As I said earlier, I feel safe knowing it's HIPAA-compliant. Tutorials made a big difference in my learning curve and it's always reliable. I can use it on my phone, laptop, or desktop. I hope to learn to use more of the features moving forward.
Pros
Scheduling is so easy. I can do it on the fly if a client needs to come in or change their day. I also like that I can store clients' documentation online. A big plus is the reliability. I seldom have technical issues with the application. One of my clients sends me links to articles within the context of our session. It's a nice feature to exchange messages. Also, I feel very safe using it. I started during COVID and it took very little time to adapt. Therapltform saved my practice during the pandemic.
Cons
Seriously, it fits my needs and is only as complex as you make it. The only thing I would like to add to the platform is to also use it with EMDR. I have to switch to another product for online EMDR but overall I love the product and will use it until I retire.
Response from TheraPlatform
Thank you so much for taking your time to review TheraPlatform! We're happy that you're happy:)
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
TheraPlatform for virtual sessions
Pros
I loved how useful it was for virtual sessions.
Cons
I do not have anything I least liked about Theraplatform that I can recall.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Excellent Continued Support!!
Pros
I have been extremely satisfied with the support that I continue to receive from theraplatform as my practice has moved from private pay to insurance based. The technical support staff continues to be wonderful in answering all of my questions thoroughly and timely.
Cons
Theraplatform has been an overall positive experience and if I have felt frustrated momentarily, the technical support staff has been there to help me problem solve.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
You cant go wrong with Theraplatform
Excellent experience, great feedback from my employees, easy to use
Pros
Very user friendly, amazing customer support, and comprehensive customer platform
Cons
I think the experience for the client can improve but its really good so far
Response from TheraPlatform
Thank you for your review and we're happy to hear that you find our platform easy to use!
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Find your right match
Overall once connected with the right professional I had a great experience that really helped me
Pros
Getting in contact with initial therapist was easy
Cons
Trying to change therapist took too long for me
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Excellent EHR for mental health.
Easy to use. The telehealth functions are flawless, the tutorials make learning easy, the price is excellent. Love it.
Pros
Ease of billing, scheduling, and claim submission. EOB come into system and are easy to find.
Cons
Doesn’t send me reminders about appointments.
Response from TheraPlatform
Thank you so much for reviewing TheraPlatform! We'll pass your feedback to our development. Seems like another great addition we could implement.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Very pleased with TheraPlatform!
I am very pleased, and recommend you to other therapists all the time!
Pros
The video quality is very good. Customer service is very responsive. It's a very user-friendly platform.
Cons
It took me a little while to learn how to create documents. The video tutorials helped, but it still took me a while. Now, I can edit them with ease.
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
A no-brainer
Could not be happier. Definitely worth the price and the price is not that expensive.
Pros
Easily to use and incorporate. Everything from the apps to the billing and the automatic reminders. Seriously the best platform around.
Cons
Like anything, it takes time to learn, but they include videos that walk through using everything on the site
Response from TheraPlatform
Thank you Raymond, We are happy that you're happy! Thank you for choosing us!!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Great Platform at an Affordable Price.
I've been extremely pleased with TheraPlatform. It has all the features that I need for my online private practice and more.
Pros
TheraPlatform is easy to navigate for me as well as for my clients.
Cons
Creating and editing forms. Would be nice if this was a little easier to do. It can be time consuming at times.