TheraPlatform

Pros

I switched to this platform and I enjoy it very much for the following:
1) It allows you to make and customize templates for assessments, progress notes, treatment plans, everything.
2) Customer service has been extremely receptive, usually gets a response within 24 hours and not much back and forth!. [SENSITIVE CONTENT] is amazing and so efficient!
3)When the claims section is accurate, it is a great option because it tells you the status of your claims "draft, pending, accepted" etc.
4) The price is competitive and great because it includes telehealth as part of their plans with no additional add-on pricing.
5) The software is very easy and basic, it does what you need it to do (I use the Pro plan)
6) They have 3 plan options and you can choose the best one that works for your own practice needs.

Cons

So far I have noticed the following:
1) They recently increased their pricing by $10, at least for my needs, I don't see what was added that benefits my practice.
2) The waiting room is very basic, it is just a white screen. You have 3 backgrounds and 3 sound clips you can activate, but not the best.
3) The calendar setup can be complicated at first especially if you move the 'default' setting- I was not able to see client appointments but got support to fix it.
4) It has been only a few times, there have been clients logged on and waiting but they don't "show" up on my screen, once I refresh, they come up.
5) Logging on to the site on anything other than the computer is challenging. The interface is not very mobile-friendly, and they don't have an app as most others do.
6)I think there must be a purpose for the colors they use (red, green buttons), it gives me the 'feel' like a computer game for kindergarten.

Pros

I appreciate that I am able to have my own logo on the screens, setting up is simple especially with the online tutorials to explain, they are often updating things to improve the system, and I love that telehealth doesn't cost me anything extra in any of the plans. I have been on the basic plan for almost 3 years and I am very fulfilled with all of my needs while running my own professional private practice. I also like the set up of the invoices and it is simple for my biller and I to work together to catch payments and insurance needs.

Cons

I can't think of anything right at this time.

Alternatives Considered

Reasons for Switching to TheraPlatform

Pros

Its it easy to navigate and use. I love that is it seamless across all of my devices.

Cons

When i log in on another devise I have to add all of my users back, which is not that big of a deal.

Alternatives Considered

Reasons for Switching to TheraPlatform

Pros

Nothing. The past few months have been very stressful due to this company and poor service and product.

Cons

It states that Theraplatform can automate your billing but that is not true. Over 3 months of submitting claims to Medicaid with help from [sensitive content hidden] almost daily and still no claims approved. [sensitive content hidden] then put blame on us the user, refused to refund any money and the next day we had another charge for $1. Yes, $1… for 4 claims…maybe the claim maximum would not have not been met if you all had a clue what you were doing or how the software was clearly designed incorrectly? After 1 day with a new software, we have successfully submitted ALL claims from June on and will receive payment next week. So please do not tell me it was us the user…

Pros

I have a private practice and have been using Theraplatform since 2020! It is very easy for clients to use the platform as they receive an email and simply click on the link in the email...nothing to download! I see clients of all ages and they agree that telehealth has been easier to use than they ever imagined.

Cons

Not sure...maybe that it has more options than I use, and so I may be paying for extras...?

Alternatives Considered

Reasons for Switching to TheraPlatform

Pros

The system works seamlessly from writing notes, creating invoices, and billing clients and insurance providers, including Medicare. Support is easy to access, prompt, and generally solves any problems experienced.

Cons

It takes awhile for the system to be approved by some insurance providers. Although it is able to bill most of the major insurance companies, it doesn't provide a way to add insurance companies that are less well known.

Pros

You get to create your forms that are feasible

Cons

It doesn't populate the presenting problem. I use the same therapy note template for every session and would like for the presenting problem that was written in the biopsychosocial to populate in all my notes for every session. It tells the reader why the client receiving therapy.

Alternatives Considered

Reasons for Switching to TheraPlatform

Pros

Thera platform is very easy to maneuver..

Cons

I don’t know, I have not found anything that I don’t like about it

Pros

Activities and games are very helpful to have and help save time on planning

Cons

1) when screen sharing student can control therapist’s cursor
2) zoom in more on uploaded documents

Pros

Secure video conferencing: TheraPlatform offers HIPAA-compliant video sessions, making it suitable for teletherapy and telehealth.

Cons

Some users report a learning curve when first setting up the platform and navigating through its features.

Pros

I loved the way the schedule looks. I am able to easily add and delete information. I love that I can send initial client consent forms and intake forms directly to my clients and receive the information back quickly for review. This platform is perfect for my small private practice and the price was right. I love that I can have access to teletherapy through TheraPlatform.

Cons

Some of the set up of adding my forms into the system was challenging. There is a learning curve (as with any new EMR) but TheraPlatform has a great customer service team that answers questions quickly. They also have a help option and video tutorials always available.

Pros

I'm not a computer/billing pro, but this system has made the part of my practice that was burdensome, so easy! Once it's up and running, scheduling and billing is quick and easy. If I need any help, it's readily available and very helpful.

Cons

Some of the set up and reminders were more than I needed. I did learn on to disable/reconfigure.

Alternatives Considered

Reasons for Choosing TheraPlatform

Switched From

Reasons for Switching to TheraPlatform

Pros

Easy to navigate ,strong language skill activities

Cons

Need more artic/phonology , for younger kids

Pros

Has everything I need, all in one place, to run my private practice

Cons

Nothing I cannot think of anything that I like least

Pros

Excellent customer service, easy interface, helpful ways to interface with clients, cost effective

Cons

Can be difficult to send a new link if client is a minor and parent isn't home to help them access the link through the portal

Pros

Tutorials
Customer service
Webinars on demand

Cons

Not being able to delete clients if they never became a participating client.

Alternatives Considered

Reasons for Switching to TheraPlatform

Pros

Scheduling is so easy. I can do it on the fly if a client needs to come in or change their day. I also like that I can store clients' documentation online. A big plus is the reliability. I seldom have technical issues with the application. One of my clients sends me links to articles within the context of our session. It's a nice feature to exchange messages. Also, I feel very safe using it. I started during COVID and it took very little time to adapt. Therapltform saved my practice during the pandemic.

Cons

Seriously, it fits my needs and is only as complex as you make it. The only thing I would like to add to the platform is to also use it with EMDR. I have to switch to another product for online EMDR but overall I love the product and will use it until I retire.

Pros

I loved how useful it was for virtual sessions.

Cons

I do not have anything I least liked about Theraplatform that I can recall.

Pros

I have been extremely satisfied with the support that I continue to receive from theraplatform as my practice has moved from private pay to insurance based. The technical support staff continues to be wonderful in answering all of my questions thoroughly and timely.

Cons

Theraplatform has been an overall positive experience and if I have felt frustrated momentarily, the technical support staff has been there to help me problem solve.

Pros

Very user friendly, amazing customer support, and comprehensive customer platform

Cons

I think the experience for the client can improve but its really good so far

Pros

Getting in contact with initial therapist was easy

Cons

Trying to change therapist took too long for me

Pros

Ease of billing, scheduling, and claim submission. EOB come into system and are easy to find.

Cons

Doesn’t send me reminders about appointments.

Pros

The video quality is very good. Customer service is very responsive. It's a very user-friendly platform.

Cons

It took me a little while to learn how to create documents. The video tutorials helped, but it still took me a while. Now, I can edit them with ease.

Pros

Easily to use and incorporate. Everything from the apps to the billing and the automatic reminders. Seriously the best platform around.

Cons

Like anything, it takes time to learn, but they include videos that walk through using everything on the site

Pros

TheraPlatform is easy to navigate for me as well as for my clients.

Cons

Creating and editing forms. Would be nice if this was a little easier to do. It can be time consuming at times.