--- description: Review of Prompt.io Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Prompt.io | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Prompt.io](/software/171910/chatbox) # Prompt.io Canonical: https://www.softwareadvice.co.uk/software/171910/chatbox Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/171910/chatbox?page=2) > Prompt.io is a cloud-based messaging platform designed for businesses of all sizes. It enables users to manage SMS, Facebook Messenger and live chat communication channels. Prompt.io offers integration with different customer relationship management (CRM) solutions such as Salesforce and Oracle Service Cloud, which allows users to connect with their customers and prospects from within the solution itself. Users can also personalize messages using customer data such as name, age and address fields in the message. Prompt.io features phone assist, which allows users to request information from the customers using SMS and provides agents with customers’ information at the start of the call. Users can also create and send quotes and follow-up with their customers. Prompt.io offers subscription pricing and is available in three different pricing plans: Starter, Pro and Enterprise, based on the number of users and interactives. The vendor offers online support to customers during regular business hours. > > Verdict: Rated **4.0/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 9 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Prompt.io - **Location**: Seattle, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$1,000.00 - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 2-Way Messaging - AI Copilot - API - Alerts/Escalation - Application Management - Automated Responses - CRM - Call Centre Management - Chat/Messaging - Contact Management - Contextual Targeting - Customer Database - Customer History - Customisable Branding - Customisable Forms - Drag & Drop - Engagement Tracking - Feedback Management - Interaction Tracking - Live Chat ## Integrations (6 total) - Bandwidth - NationBuilder - Salesforce Sales Cloud - Slack - Twilio - Ytel ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) ## Related Categories - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) - [SMS Marketing Software](https://www.softwareadvice.co.uk/directory/4532/sms-marketing/software) - [Customer Support Software](https://www.softwareadvice.co.uk/directory/4658/customer-support/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) - [Cloud Communication Platform](https://www.softwareadvice.co.uk/directory/4386/cloud-communication/software) ## Alternatives 1. 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[Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Incredible Product that Helped Us Grow" — 5.0/5 > **Verified Reviewer** | *8 April 2019* | Venture Capital & Private Equity | Recommendation rating: 10.0/10 > > **Pros**: Chatbox was easy to use, and more importantly, easy for our users to interact with > > **Cons**: It took us some time to fully understand what it is capable of ----- ### "It's great for messaging peer to peer or broadcast" — 4.0/5 > **Brenda** | *10 September 2024* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: It was very easy and straight forward to set up and manage. > > **Cons**: I would have liked for each individual organizer or person sending out texts to have their own inbox as when there was replies everyone on the team got to see all messages. > > Prompt.io does a great job with tags I enjoy how they are color coded and easy to add or remove. I really enjoyed learning new features as they do come out often. ----- ### "Too spotty of service to rely on" — 2.0/5 > **Kim** | *29 January 2019* | Education Management | Recommendation rating: 3.0/10 > > **Pros**: Chatbox makes it easy to text customers directly from salesforce, and keeps a record of SMS conversations on the salesforce file. It's as easy to keep texting records as it is to keep email records with Chatbox. > > **Cons**: Our team constantly experience service outages/downtimes during peak hours of operation. When trying to send a text, it's almost a 50/50 shot that it will go through. The integration is not set up to work will with large sales teams. ----- ### "Useful Product, Responsive team" — 4.0/5 > **Claire** | *13 September 2019* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: The product is great for our CRM and outreach- texting potential students allows us to reach them in a way that is probably the most accessible today. It allows us to coordinate with students to book calls, find out what info they need, or quickly recognize a lack of interest. The primary features are easy to use and straightforward. > > **Cons**: When it comes to admin usage and deeper features of the software, it's not as easy to navigate. Sometimes glitches prevent us from responding to leads in a timely manner, if at all (though this is rare). Making it easier for admins to add and edit macros from the inbox view would be really helpful, and it's also a little too easy to accidentally delete a macro. > > There were some issues with the rollout of CB2, but I was able to work with the team to resolve those issues-- they were responsive, communicative, and made a serious effort to better understand our uses of the product to improve service going forward. The Chatbox team is very easy to work with, and responsive to any concerns or issues we may encounter with the product. ----- ### "Extremely flexible company with a great product." — 5.0/5 > **George** | *5 July 2017* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: Chatbox is an incredibly lightweight yet powerful tool. It was incredibly easy to work with the team to setup text messaging within our Salesforce CRM. The biggest pro for me is how flexible Chatbox is with building and implementing our product. We had a few but very specific requests on how the service needed to connect with Salesforce and Chatbox was VERY receptive to these asks and built out our needs accordingly. Beyond this, as we worked to roll out some automated texting from our Salesforce application they responded to feedback and changes we had requested and worked quickly to implement. Very impressive. > > **Cons**: Not many to mention but the only additional ask I would have would be for a better message template system which is something I believe Chatbox is already working on. > > We have seen close rates jump up around 20%-30% on individuals who had received SMS messages vs those that did not. In addition to those tangible benefits, the software is easiest enough to use that our internal users really enjoy having this tool at their disposal. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/171910/chatbox?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/171910/chatbox) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data