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description: Review of inconnect Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: inconnect | Reviews, Pricing & Demos - SoftwareAdvice GB
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# inconnect

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> Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoints through omnichannel communication. inConcert Omnichannel Contact Center includes all the tools needed for successful high-demand contact center operations.

The solution is engineered to deliver excellence in performance and customer experience, from traditional yet powerful dialers and IVRs to innovative omnichannel chatbots, voice portals, speech analytics and WFM, all powered by artificial intelligence (AI). It is the only platform in its category offering native integration to all existing business applications, designed to deliver added capabilities as and when the user needs them.
> 
> Verdict: Rated **3.9/5** by 19 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.9/5** | 19 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support | 3.7/5 | Based on overall reviews |
| Value for Money | 4.1/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: inConcert
- **Founded**: 2001

## Commercial Context

- **Starting Price**: US$1.00
- **Pricing model**: Flat Rate
- **Pricing Details**: Price per licence
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: Arabic, English, French, Portuguese, Spanish
- **Available Countries**: Argentina, Bolivia, Brazil, Chile, Colombia, Mexico, Paraguay, Peru, Portugal, Spain, United States, Uruguay

## Features

- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Augmented Analytics
- Auto-Dialer
- Automated Responses

## Integrations (5 total)

- Instagram
- SMS Marketing Services
- Twitter/X
- WhatsApp
- YouTube

## Support Options

- Knowledge Base
- 24/7 (Live rep)

## Category

- [Cloud PBX Software](https://www.softwareadvice.co.uk/directory/4757/cloud-pbx-software/software)

## Related Categories

- [Cloud PBX Software](https://www.softwareadvice.co.uk/directory/4757/cloud-pbx-software/software)
- [Business Intelligence Platform](https://www.softwareadvice.co.uk/directory/4336/bi/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software)
- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews)
2. [Convoso](https://www.softwareadvice.co.uk/software/2799/safesoft-contact) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.co.uk/software/20027/chasedata) — 4.8/5 (314 reviews)
4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [Nextiva](https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews)

## Reviews

### "Excellent omnichannel platform" — 5.0/5

> **Daniel** | *9 June 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Price, product quality, commercial attention, support
> 
> **Cons**: Nothing, it is a product that continues to evolve over the years, fully recommended
> 
> Easy implementation and simple maintenance. It does not require a lot of technical knowledge, real-time reports. A multitude of APIs ... in general it is an excellent software

-----

### "A good runner up in a very competitive market" — 4.0/5

> **Verified Reviewer** | *16 November 2022* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: The developer teams are very good, this guys can integrate anything to anyone
> 
> **Cons**: Maybe they need more presence in they objetive markets like America
> 
> A very good experience, but an extra hand in the deployment proccess can be apreciated

-----

### "A very complete product, but very difficult to configure" — 3.0/5

> **Reda** | *15 February 2023* | Marketing & Advertising | Recommendation rating: 3.0/10
> 
> **Pros**: Good inconming interaction managementOmnichannelBots
> 
> **Cons**: Very difficult to configure. You are forced to ask the hotline to help you for topics that are very simple with other products like Vocalcom or Nixxis.Hotline is slow to respond

-----

### "Una plataforma confiable y en evolución" — 4.0/5

> **Michel** | *18 September 2025* | Government Administration | Recommendation rating: 8.0/10
> 
> **Pros**: Lo que más me ha gustado de Inconnect es la facilidad que brinda para gestionar y trabajar en las diferentes campañas dentro de una misma plataforma, lo que hace que el trabajo sea más ágil y organizado.
> 
> **Cons**: es que en ocasiones se producen desconexiones repentinas y algunas fallas intermitentes en la conexión con las cuentas de correo, lo que puede interrumpir el flujo de trabajo.
> 
> En general, mi experiencia con Inconnect ha sido buena. Es una plataforma confiable que permite gestionar diversas campañas de manera centralizada, optimizando el trabajo, y además se perciben mejoras constantes en los productos ofrecidos.

-----

### "Valoración Inconnect" — 4.0/5

> **Miguel** | *10 September 2025* | Higher Education | Recommendation rating: 8.0/10
> 
> **Pros**: Es muy flexible. Permite diferentes tipos de configuración. Es un producto robusto y confiable con un buen equipo detrás.
> 
> **Cons**: A veces es difícil de configurar dadas todas las opciones que tienes. Los desarrollos no son todo lo rápidos que nos gustaría

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/171892/inconcert-omnichannel-contact-center> |
| en-GB | <https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center> |
| en-IE | <https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center> |
| en-NZ | <https://www.softwareadvice.co.nz/software/171892/inconcert-omnichannel-contact-center> |

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