--- description: Review of Reputation Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Reputation | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Social Media Analytics Tools](/directory/3525/social-media-analytics-tools/software) > [Reputation](/software/171769/reputation-com) # Reputation Canonical: https://www.softwareadvice.co.uk/software/171769/reputation-com Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.co.uk/software/171769/reputation-com?page=2) > Reputation is a cloud-based solution that helps large enterprises collect, respond and manage customer feedback across multiple channels. The platform lets users gain a 360-degree view of the brand's online reputation and improve customer experience by managing reviews, business listings, social media accounts and surveys on a unified interface. Professionals can utilize Reputation to create customizable surveys, receive client response through SMS, emails or location-specific kiosks and assign personnel to resolve customer concerns or complaints. It comes with a business listings module, which enables managers to audit and claim locations’ listings across online maps, directories and search pages, ensuring data accuracy across platforms. Additionally, administrators can create role-based dashboards to centralize ticketing and issue resolution processes across all channels. Reputation.com is an AI and machine learning-enabled platform, which facilitates integration with several third-party applications such as CitySquares, Facebook, DemandForce, DexKnows, Uber, Waze and more. > > Verdict: Rated **4.4/5** by 184 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 184 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Reputation.com - **Location**: Redwood City, US ## Commercial Context - **Pricing Details**: Contact Reputation.com for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, French, German - **Available Countries**: Canada, France, Germany, India, United Kingdom, United States ## Features - @mentions - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Audience Analytics - Audience Engagement - Automated Publishing - Automated Responses - Benchmarking - Brand Management - Brand Tracking - CRM Integration - Calendar Management - Campaign Analytics - Campaign Management - Collaboration Tools - Commenting/Notes ## Integrations (23 total) - AdvancedMD EHR - Aline - CDK Global - Denim Social - DrChrono - Dynamics 365 - Entrata - Experity - HubSpot CRM - Meta for Business - Microsoft Power BI - Open Dental - RealPage - Rent Manager - ResMan ... and 8 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Social Media Analytics Tools](https://www.softwareadvice.co.uk/directory/3525/social-media-analytics-tools/software) ## Related Categories - [Social Media Analytics Tools](https://www.softwareadvice.co.uk/directory/3525/social-media-analytics-tools/software) - [Review Management Software](https://www.softwareadvice.co.uk/directory/4285/review-management/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software) - [Social Media Monitoring Software](https://www.softwareadvice.co.uk/directory/4221/social-media-monitoring/software) - [Social Networking Tools](https://www.softwareadvice.co.uk/directory/4178/social-networking/software) ## Alternatives 1. [Trustpilot](https://www.softwareadvice.co.uk/software/364802/trustpilot) — 4.5/5 (1202 reviews) 2. [Birdeye](https://www.softwareadvice.co.uk/software/86768/birdeye) — 4.7/5 (702 reviews) 3. [rater8](https://www.softwareadvice.co.uk/software/313432/rater8) — 5.0/5 (181 reviews) 4. [Brand24](https://www.softwareadvice.co.uk/software/24347/brand24) — 4.7/5 (254 reviews) 5. [TrueReview](https://www.softwareadvice.co.uk/software/193489/truereview) — 5.0/5 (150 reviews) ## Reviews ### "Huge Fan of Reputation\!" — 5.0/5 > **Amanda** | *21 February 2023* | Human Resources | Recommendation rating: 10.0/10 > > **Pros**: I love that I can manage the reviews and business listings for my multiple locations through one platform. > > **Cons**: I'm still learning features I didn't even realize I had access to. The addition of the Learning Academy is a huge benefit as I'm now in constant learning mode and gaining ground rapidly in how I use the tools. > > Overall, we've found this tool to be a huge time savings when it comes to managing sentiment across platforms and locations. We are able to respond using predictive response text that Reputation provides and it is instantly handled through the platform. ----- ### "Very reliable" — 5.0/5 > **Holly** | *8 January 2020* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews. They respond within 24 hours. They give alerts as well when any review comes in. > > **Cons**: The only thing I would say I didn't like was that I had to pay for it. The price is not bad though so not really a con in my book either but that would be my only complaint. > > I would recommend for any business who needs to respond to reviews. ----- ### "Understand what you're getting" — 1.0/5 > **Carrie** | *3 October 2019* | Construction | Recommendation rating: 0.0/10 > > **Pros**: Honestly, the only thing I really liked about this was the initial sales pitch. We shopped around and were really sold, and the product wound up being a bit of a joke. > > **Cons**: The people. Aside from the initial sales pitches, we had a terrible onboarding rep. He didn't answer his phone, he didn't train us, he didn't know how the features worked. Turned out, he had been fired, and they never reassigned us anyone. > > We pretty much didn't have an experience using the software at all. We didn't get onboarding (someone got fired and they didn't reassign anyone to us) and then we got reassigned to someone who didn't know what features we had. We asked for our money back, if I am remembering correctly. ----- ### "Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review Management" — 5.0/5 > **Ryan** | *29 March 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: 1. 3rd party review integration that isn't offered by other providers 2. Google Seller Ratings for my client's SEM and paid search efforts 3. Organic search performance reporting, scheduling and customization 4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management 5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.) 6. Direct access to the technical product managers for software feedback > > **Cons**: The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own. > > The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to my experience with other major players in the listing management and rating/review space. I never feel pressured or forced into a contract. I always feel comfortable providing honest feedback that will be taken to heart. I feel confident knowing I can trust this platform and their staff to help my department specialists deliver on our clients' high expectations. I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings \& review software and smart data services (3) surveys (4) Local SEO reporting The fact that they also have modules that cover Social and more is value-add for me and my team. ----- ### "Reputation.com makes it easy to manage your business\!" — 5.0/5 > **Becca** | *13 January 2022* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: I love being able to manage our multiple locations' listings and social media. > > **Cons**: At times there can be challenges with initial setup, but the processes have improved. ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.co.uk/software/171769/reputation-com?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/171769/reputation-com) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data