---
description: Review of OpenText Universal Discovery and CMDB Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: OpenText Universal Discovery and CMDB | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Configuration Tools Software](/directory/4653/configuration-management/software) > [OpenText Universal Discovery and CMDB](/software/171451/universal-discovery-and-universal-cmdb)

# OpenText Universal Discovery and CMDB

Canonical: https://www.softwareadvice.co.uk/software/171451/universal-discovery-and-universal-cmdb

> Universal Discovery and Universal CMDB is a configuration management solution, which helps enterprises of all sizes manage, discover and monitor IT assets across multi-cloud, on-premise or container environment. Features include change tracking, agent and agentless discovery, data reconciliation, reporting, and multi-tenancy.


The application lets supervisors gather and normalize software or hardware data across workstations in a centralized repository, generate custom configuration policies and receive alerts for regulatory violations. It helps IT teams handle incidents and downtime through service dependency modelling and application mapping. It includes an impact simulation functionality, which allows users to detect low, medium or risky outages across the IT ecosystem. 


Universal Discovery and Universal CMDB provides a REST API, which enables users to integrate with third-party applications. Pricing is available on request and support is offered via documentation and online measures.
> 
> Verdict: Rated **2.0/5** by 2 users. Top-rated for **Customer Support**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **2.0/5** | 2 Reviews |
| Ease of Use | 1.5/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 1.5/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 40% | (4/10 Likelihood to recommend) |

## About the vendor

- **Company**: OpenText
- **Founded**: 2004

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Micro Focus for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom

## Features

- API
- Activity Dashboard
- Asset Lifecycle Management
- Change Management
- Compliance Management
- Configuration Automation
- Configuration Management
- Customisable Reports
- Data Mapping
- Data Visualisation
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Monitoring
- Policy Management
- Reporting & Statistics
- Reporting/Analytics
- Scheduled/Automated Reports
- Third-Party Integrations

## Integrations (1 total)

- ServiceNow

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Configuration Tools Software](https://www.softwareadvice.co.uk/directory/4653/configuration-management/software)

## Related Categories

- [Configuration Tools Software](https://www.softwareadvice.co.uk/directory/4653/configuration-management/software)
- [CMDB Software](https://www.softwareadvice.co.uk/directory/4249/cmdb/software)

## Alternatives

1. [ManageEngine Network Configuration Manager](https://www.softwareadvice.co.uk/software/435150/manageengine-network-configuration-manager) — 4.5/5 (281 reviews)
2. [baramundi Management Suite](https://www.softwareadvice.co.uk/software/122155/baramundi-management-suite) — 4.6/5 (140 reviews)
3. [AWS Config](https://www.softwareadvice.co.uk/software/390370/aws-config) — 4.6/5 (44 reviews)
4. [ManageEngine Firewall Analyzer](https://www.softwareadvice.co.uk/software/435331/manageengine-firewall-analyzer) — 4.5/5 (241 reviews)
5. [ServiceNow](https://www.softwareadvice.co.uk/software/27432/service-now) — 4.5/5 (344 reviews)

## Reviews

### "Beyond Awful" — 1.0/5

> **Verified Reviewer** | *13 March 2019* | Computer Networking | Recommendation rating: 1.0/10
> 
> **Pros**: The uninstaller that is helpfully bundled in the ISO.
> 
> **Cons**: The UCMDB Browser is meant to work out of the box. It rarely does and is nothing short of a nightmare to configure using SSL and a Load Balancer. The entire product needs to be deployable from the cloud. Configuration Manager has been deprecated entirely.
> 
> I have realized that there are far better products on the market.

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### "The most difficult inventory application" — 3.0/5

> **Hasan** | *10 June 2019* | Electrical/Electronic Manufacturing | Recommendation rating: 6.0/10
> 
> **Pros**: I have never seen such a hardly established practice in my life. You need to work for hours to get a report. Most of the time CI relations are not smooth. insufficient support in Turkey.

I wish I could write good things, but I'm sorry.
> 
> **Cons**: Although a lot is missing as well, the product is expensive with unnecessary license. Support fees are very high.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/171451/universal-discovery-and-universal-cmdb)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/cmdb/universal-discovery-and-universal-cmdb-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/171451/universal-discovery-and-universal-cmdb> |
| en-GB | <https://www.softwareadvice.co.uk/software/171451/universal-discovery-and-universal-cmdb> |
| en-IE | <https://www.softwareadvice.ie/software/171451/universal-discovery-and-universal-cmdb> |
| en-NZ | <https://www.softwareadvice.co.nz/software/171451/universal-discovery-and-universal-cmdb> |

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