--- description: Review of Medallia Concierge Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Medallia Concierge | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Medallia Concierge](/software/171319/zingle) # Medallia Concierge Canonical: https://www.softwareadvice.co.uk/software/171319/zingle Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.uk/software/171319/zingle?page=2) > Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes. Key features include contacts management, automated messages, a team inbox, multi-channel messaging and advanced reporting and analytics. Zingle’s team inbox enables users to receive real-time messaging across all channels. Users can use saved templates to respond to various types of queries. The system also supports 90+ languages. Users can create dynamic segments of their contacts based on customized policies. Zingle also allows users to create custom fields when adding contacts. An automated workflow engine enables users to automate communication with customers. Additional features include internal notes, contact export/import, emojis, MMS and animated GIF support. Zingle support offers FAQs, a knowledge base, online support and video tutorials. > > Verdict: Rated **4.5/5** by 117 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 117 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Medallia - **Location**: San Francisco, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$179.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Please email us for more info help@zingleme.com - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - 2-Way Messaging - Appointment Scheduling - Audience Targeting - Automated Responses - Autoresponders - Batch Communications - CRM - Campaign Management - Campaign Segmentation - Chat/Messaging - Collaboration Tools - Contact Database - Contact Management - Customer Segmentation - Customisable Branding - Customisable Templates - Customizable Fields - Dashboard - Data Import/Export - Engagement Tracking ## Integrations (1 total) - Meta for Business ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software) - [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software) - [Cloud Communication Platform](https://www.softwareadvice.co.uk/directory/4386/cloud-communication/software) - [Conversational Marketing Software](https://www.softwareadvice.co.uk/directory/4671/conversational-marketing/software) - [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software) ## Alternatives 1. [Whistle Messaging](https://www.softwareadvice.co.uk/software/147085/whistle) — 4.7/5 (131 reviews) 2. [Intercom](https://www.softwareadvice.co.uk/software/378292/intercom) — 4.5/5 (1131 reviews) 3. [Birdeye](https://www.softwareadvice.co.uk/software/86768/birdeye) — 4.7/5 (702 reviews) 4. [Quiq](https://www.softwareadvice.co.uk/software/173542/quiq) — 4.5/5 (37 reviews) 5. [inconnect](https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) ## Reviews ### "Pamela Lorraine's Zingle review" — 4.0/5 > **Pamela** | *15 February 2019* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: This software keeps be on an even keel with out SPI program (guests check in/out) and allows us to match current reservations and get rid of the past and expired reservations. Also it allows to send emails to our guests both when they are on property or enroute so they will have knowledge of upcoming activities or special messages we might need to send. > > **Cons**: Some of the tags which delineate the exchange company they came from does not stay attached. In particular, GPX. You can enter it one day and the next it is gone. It just wastes time having to go back and research information about the guest that should be right there when you need it. > > I think it's an excellent tool for our timeshare company. ----- ### "Wonderful connection tool" — 4.0/5 > **Michael** | *26 July 2018* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: This is a great way to contact guests and clients to give them information or for them to make requests. We use it to inform guests when their rooms are ready for check in and for them to request extra amenities like towels. Easy to find a guest as it connects right to our Opera system and picks up their phone number and information. > > **Cons**: The website for this software times out frequently, always having to refresh the screen to update the conversations. There is some downtime on this system as well for updating and it is always during the overnight. ----- ### "Zingle changed how we communicate with our customers" — 5.0/5 > **Kayce** | *12 February 2019* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: It's easy to use and the customer support is excellent, so if/when we have questions, they are answered thoroughly and quickly. It allows us to reach our customers so much faster than when we were playing "phone tag" and leaving voicemails or sending emails. > > **Cons**: No real "cons" to speak of. Every once in a while we'll ask about a feature that they may not have (yet) and it gets submitted to the team to potentially integrate later. > > It's streamlined so much of our everyday communication with our customers. It's also enabled us to reach a broader audience of leads because we're far more likely to get a reply via text than via email or phone. Even if someone asks to retract their application with us, they're more likely to tell us via text, so we have fewer applicants that never respond to us. ----- ### "Game changing technology" — 5.0/5 > **Greg** | *12 February 2019* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: This software has reduced incoming phone calls by over 2/3, and has increased our Team's productivity. > > **Cons**: I wish it were faster - it's still a little sluggish when you have a lot of messages coming in and going out. Also, it would be nice to be able to attach multiple images or pdfs to outgoing messages. > > Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage. ----- ### "Our Members love the two-way texting service\!" — 5.0/5 > **Sandy** | *2 February 2018* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Our previous text software only allowed us to text out. The two-way texting has really been a game changer in the way we communicate with our Members. > > **Cons**: The automations were tricky at first, but it was always easy to get help from our service representative. > > It helps us promote our club events, and allows our Members to ask questions and make reservations quickly and easily. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.uk/software/171319/zingle?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/171319/zingle) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data