--- description: Review of iVend Retail Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: iVend Retail | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Footwear & Shoe Store POS Software](/directory/79/footwear-software/software) > [iVend Retail](/software/1711/citixsys-ivend-retail) # iVend Retail Canonical: https://www.softwareadvice.co.uk/software/1711/citixsys-ivend-retail Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/1711/citixsys-ivend-retail?page=2) > iVend Retail by CitiXsys is a cloud-based retail management platform that keeps your stores, back office, and head office in sync. It brings together point of sale, mobile POS, loyalty, reporting, and analytics so the same data flows through every channel in real time. Prices match, inventory stays accurate, and your customers get a consistent experience whether they buy at the counter, on a mobile device, or online. Because iVend is delivered as SaaS, you get the software and the managed infrastructure behind it. That means faster rollouts, predictable updates, and fewer moving parts for IT to worry about. New stores can be added quickly. Settings, security, and permissions are handled centrally. If the network drops, POS keeps working and transactions sync the moment you are back online, so selling never stops. The POS and mobile POS apps are built for everyday retail. Associates can look up products, apply promotions, enroll customers into loyalty, and check out anywhere in the store. The experience is simple for staff and fast for shoppers. For head office teams, controls are centralized. You can plan promotions once, schedule price changes in advance, and push updates to every store without manual touch. Loyalty is fully integrated. Enroll customers at checkout, apply points or rewards, and keep a single view of each shopper’s activity across stores and online. That single customer profile helps you recognize repeat buyers and tailor offers that matter to them. On the analytics side, iVend includes dashboards and reports that track sales, margins, returns, tender mix, and store performance. You get timely numbers that help with everyday decisions like replenishment, staffing, and pricing. Connectivity is where iVend saves time and effort. Out-of-the-box integrations connect your retail operations to the systems you already use. iVend works with popular ERPs including SAP Business One, SAP S/4HANA, SAP IS-Retail, Microsoft Dynamics 365 Business Central, and Sage 300cloud and X3. On the commerce side, connectors for Magento Commerce and Shopify help you unify online and in-store sales. Orders, inventory, and customer data move cleanly between systems so click and collect, ship from store, and returns are easier to manage. You avoid one-off custom builds, and your teams spend less time reconciling data. iVend is designed for multi-store and multi-country operations. It supports different currencies, tax structures, and store formats. Head office can standardize where needed and still leave room for local rules. User roles, audit trails, and store-level controls keep operations tight while giving managers the flexibility they need to run the day. For retailers, the benefit is straightforward. You run a single, modern platform that reduces complexity and improves execution. Store teams get tools that are easy to learn. Leaders get reliable data they can trust. Customers get faster checkout, accurate stock, and relevant offers. Whether you are a supermarket chain, an apparel brand, an electronics retailer, or a pharmacy, iVend helps you bring the pieces together so the business works as one. In short, iVend Retail helps you unify POS, mobile POS, loyalty, reporting, and eCommerce integrations on a cloud platform that is managed for you. It simplifies the stack, keeps systems in sync, and supports the full shopper journey from browse to buy to repeat visit. If you are looking to modernize without disrupting day-to-day operations, this is a practical way to get there. > > Verdict: Rated **3.9/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 15 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: CitiXsys - **Location**: New York, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$1,799.00 - **Pricing model**: Per Feature - **Pricing Details**: Available on Request - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, English, French, Italian, Spanish - **Available Countries**: Argentina, Australia, Bahamas, Bahrain, Bermuda, Botswana, Canada, Cayman Islands, Chile, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eswatini, Fiji, Ghana, Guatemala, Honduras and 38 more ## Features - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Barcode/Ticket Scanning - CRM - Campaign Management - Commission Management - Customer Accounts - Customer History - Discount Management - Electronic Signature - Email Marketing - Employee Management - For Retail - Forecasting - Gift Card Management - Inventory Management - Inventory Tracking - Layaway Management ## Integrations (9 total) - Adobe Commerce - Dynamics 365 Business Central - SAP Business One - SAP HANA Cloud - Sage 300 - Sage X3 - Shopify - WooCommerce - eCommerce Software ## Support Options - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Footwear & Shoe Store POS Software](https://www.softwareadvice.co.uk/directory/79/footwear-software/software) ## Related Categories - [Footwear & Shoe Store POS Software](https://www.softwareadvice.co.uk/directory/79/footwear-software/software) - [POS Systems](https://www.softwareadvice.co.uk/directory/210/web-based-point-of-sale-software/software) - [Retail POS Systems](https://www.softwareadvice.co.uk/directory/4562/retail/software) - [Restaurant CRM Software](https://www.softwareadvice.co.uk/directory/3840/restaurant-crm/software) - [Grocery Store POS Software](https://www.softwareadvice.co.uk/directory/38/grocery-store-software/software) ## Alternatives 1. [Clover](https://www.softwareadvice.co.uk/software/61761/clover) — 3.8/5 (568 reviews) 2. [Toast POS](https://www.softwareadvice.co.uk/software/4997/toast-pos) — 4.2/5 (549 reviews) 3. [Epos Now](https://www.softwareadvice.co.uk/software/21000/epos-now) — 3.8/5 (713 reviews) 4. [Rain POS](https://www.softwareadvice.co.uk/software/471672/Rain-Point-of-Sale) — 4.1/5 (134 reviews) 5. [AmberPOS](https://www.softwareadvice.co.uk/software/1246/pacific-amber-technologies-amberpos) — 4.1/5 (51 reviews) ## Reviews ### "VP of Finance" — 1.0/5 > **Andee** | *20 December 2017* | Retail > > **Pros**: The pro was that our partner hired one of their consultants and they assisted us directly without having contact with the vendor. > > **Cons**: We have problem after problem implementing this software. Up to losing functionality of changing tax codes by start date and end date... ridiciulous issues. It kept having code issues for our database. Latest SAP said their code was causing a problem with SAP basic functionality and they said they would charge us to fix it. > > Never would have implemented this with the consultant hours that we had to pay to even get this going. ----- ### Review — 5.0/5 > **Ivan** | *2 September 2013* > > We are a 119 store apparel and footwear retailer. We are using iVend Retail POS software and loyalty system for last 5-6 years. We started using this application when we were 25 stores and grew with it as our primary retail solution. I was the IT manager at the time we implemented iVend Retail. The primary reason for the change was better functionality compared to other systems we were evaluating. I have seen this product change its complete look in last 5 years. It was always a feature rich POS software, but they kept adding functionalities and modules in every release. The entire suite is module based. We started only with the POS system for first 2 years in 25 stores, 70 odd POS. Then we implemented iVend Loyalty. It was a painless implementation. Then we upgraded our financial system from Sage to SAP. iVend has certified SAP connectors so it was easy for us to select our financial system. As we kept growing our number of stores, adding iVend in new stores was a one click job from the head office. We recently upgraded to their latest version iVend 6.0. This gave us the new Mobile POS module. We are now reducing cash counters to increase shop floor size, while adding iVend Mobile POS to be used by sales associates. We will be implementing iVend Passes this fall to add digital coupons, gift cards, and loyalty cards. We have a mix of iPhone POS and iPad POS. Adding a new store/POS is very easy. The system is very advanced and well suited for fast growing retailers who need deep functionalities and integrated systems. As we grow, we keep adding advanced modules to suit our business. The integration between stores, head-office, and financial system is flawless. Whenever we have issues on integration failure, their support kicks in. We are very pleased with the level of customer service. Their knowledge portal has hundreds of training videos, how-to guides, etc. This helps new sales associates to get trained quickly. ----- ### "Ivend has great functionality that every Retail Stores should have" — 3.0/5 > **Alya** | *11 October 2021* | Retail | Recommendation rating: 5.0/10 > > **Pros**: The Functionality and the Ease of Use is great and amazing system features > > **Cons**: We were using SAP B1 integrated with Ivend Retail and the implementation of this two systems are not easy. Lots of issues arises when you deploy to the production. In terms of support It takes time to resolve the issue, support weren't very specific as to what causes the problem. They kept on doing inventory adjusting in the system. Product and licenses are somewhat costly. If you will gonna use IVend retail for Point of Sale be sure to hire a technical person who understands the process of it. > > I'm very much fine with the system features and functionality. I do understand that there is no a perfect system, at least come with a great support. And help client to address their issues that they are facing. ----- ### "Good POS software with a lot of features and reporting capabilities" — 4.0/5 > **Willy** | *25 August 2016* | Retail | Recommendation rating: 8.0/10 > > **Pros**: 1. This software is easy to use. The POS screen is uncluttered, clean and designed for touch screen operation as well as using keyboard and mouse. 2. Has a lot of ready to use reports such as sales report, till report, inventory report, collection report. 3. You can develop custom reports using built-in report designer or Crystal Report. 4. Has a lot of useful dashboard such as sales dashboard, loyalty dashboard, merchandise dashboard. 5. Has dashboard designer. 6. Support is very responsive. 7. Relatively inexpensive. 8. The product family is quite complete. Loyalty scheme, digital loyalty card (plus digital voucher and gift card), mobile POS, and e-commerce. 9. Support for OPOS devices. Therefor supports a lot of devices. > > **Cons**: 1. Add-on development is still difficult. 2. New version sometimes buggy. And the 'bugs' are usually silly. 3. They increase the license price (Did I mention that before, it is relatively inexpensive?) ----- ### "Overall a great POS for retail" — 4.0/5 > **Catherine** | *4 December 2018* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I liked the functionality of being able to search by phone \#, Email Address even by the dates the customer purchased their products. This pos was about 90% easy to use and dummy proof\! > > **Cons**: The search feature didn't always work, i wish if you searched by phone \# iVend retail would understand some people dont put the (902) or the - between the phone \#'s which made it hard to find some receipts for customers. > > over all i enjoyed this POS system ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/1711/citixsys-ivend-retail?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/1711/citixsys-ivend-retail) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data