Momentum QMS

Pros

Flexibility is the key advantage of Momentum systems and with the simple design and layouts you can transform any record that was done manually into electronic version. The system allows you to integrate multiple forms to link and achieve traceability flow.
Last but not least, the CoFounder is very enthusiastic and an honest personality who can help you by all means.

Cons

The company is very good at all fronts. One area they could focus and improve will be customer support.

Pros

The product is infinitely customisable with an easy user interface for interacting with the core system. A wide range of modules allows for a staged implementation starting with core modules with a view to expand in the future.

Cons

in some occasions there are more than one way to do things. For example there is an action module and a CAPA module that tend to achieve the same result but could be combined for a more streamlined experience.

Alternatives Considered

Reasons for Switching to Momentum QMS

Pros

Had all the functionality we needed and could be customised to suit.

Cons

The attempt to get the system deployed in our own infrastructure was terrible. The technical people assigned did not know how to install their own product very well and it seemed to be a matter of trial and error to eventually get something working. The deployment was not set up in a way that is compatible with high availability deployment and ease of upgrade for security patches and underlying infrastructure upgrades.
Once we started UAT testing to commission the system, there were a number of bugs that surfaced that were reported and quietly fixed without providing any feedback to us as to what the issue was or even that it was fixed. It was left to us to figure out when they fixed it. In trying to commission the system, there were a number of odd behaviour patterns which we asked questions about and eventually were told that the questions were technical support which we had not paid for. The document versioning by default only provided integer numbers (ie. 1, 2, 3 etc) whereas we wanted the more common standard using period separated format (eg 1.0, 1.1, 2.0 etc) but were told that was a custom development and required paying for.
The deployment into our infrastructure was such that if you rebooted the server, the application did not come up and you had to manually go in and start it in spite of mentioning multiple times to company that it was not set up correctly.
There was no integration with Google suite.

Alternatives Considered

Reasons for Switching to Momentum QMS

Pros

Extremely user friendly.
All modules are modifiable for our exact needs.
Modules and forms can be created that are not covered by the existing modules.
The ability to set automatic notifications is incredibly useful and time saving.

Cons

It is labour intensive to set up (but well worth it)

Alternatives Considered

Reasons for Switching to Momentum QMS

Pros

The fact that I can design my own forms and process flows in the test system.

Cons

There is nothing in particular that is a problem but like any other system sometimes it doesn’t load properly but then starts working as expected
Could be due to internet issue rather than system issue