Momentum QMS

Pros

Flexibility is the key advantage of Momentum systems and with the simple design and layouts you can transform any record that was done manually into electronic version. The system allows you to integrate multiple forms to link and achieve traceability flow.
Last but not least, the CoFounder is very enthusiastic and an honest personality who can help you by all means.

Cons

The company is very good at all fronts. One area they could focus and improve will be customer support.

Pros

Single licence for unlimited users and access levels, great value for money, decent training package for users/super users and excellent responsiveness of Momentum staff, uncluttered user interface and easy to find material, customisable workflows and many out-of-the-box modules included.

Cons

Some of the questions for the training weren't provided with answers from the videos and online help material. The super user package could be slightly more in depth to give admin and super users greater self-sufficiency. The inclusion of sample management module and electronic notebook would make this a complete package for labs who are building up for NATA accreditation.

Alternatives Considered

Reasons for Switching to Momentum QMS

Pros

Had all the functionality we needed and could be customised to suit.

Cons

The attempt to get the system deployed in our own infrastructure was terrible. The technical people assigned did not know how to install their own product very well and it seemed to be a matter of trial and error to eventually get something working. The deployment was not set up in a way that is compatible with high availability deployment and ease of upgrade for security patches and underlying infrastructure upgrades.
Once we started UAT testing to commission the system, there were a number of bugs that surfaced that were reported and quietly fixed without providing any feedback to us as to what the issue was or even that it was fixed. It was left to us to figure out when they fixed it. In trying to commission the system, there were a number of odd behaviour patterns which we asked questions about and eventually were told that the questions were technical support which we had not paid for. The document versioning by default only provided integer numbers (ie. 1, 2, 3 etc) whereas we wanted the more common standard using period separated format (eg 1.0, 1.1, 2.0 etc) but were told that was a custom development and required paying for.
The deployment into our infrastructure was such that if you rebooted the server, the application did not come up and you had to manually go in and start it in spite of mentioning multiple times to company that it was not set up correctly.
There was no integration with Google suite.

Alternatives Considered

Reasons for Switching to Momentum QMS

Pros

Value for money is really good. Besides, customer support is great! All my enquires are solved.
The system provides a great document management system, very easy to use. It allows a neat file sharing system and collaboration across all reviewers.

Cons

Some users do not find the system very intuitive. This lead to minors issues for first-time document reviewers which can be overcome by providing close support from the administrators.

Pros

Ease of use and adaptability. The database as well as interface is really good. It's adaptable and the service we've received is awesome.

Cons

Getting it implemented onsite behind a ton of security is not simple. The online implementation, which seems straightforward, is not the package we wanted but with our security protocols, on site implementation was never going to be simple.

Alternatives Considered

Reasons for Switching to Momentum QMS