--- description: Review of Kustomer Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Kustomer | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Kustomer](/software/169723/kustomer) # Kustomer Canonical: https://www.softwareadvice.co.uk/software/169723/kustomer Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/169723/kustomer?page=2) > Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment analysis, live agent auditing, workflow creation, proactive messaging, agent routing, role-based permissions and reporting. The solution enables agents to access past conversations or order histories, segment customer groups, and resolve inquiries within a customizable workspace. Kustomer allows team members to maintain a single-threaded conversation with clients through SMS, voice, social media, email and more without switching screens. Additionally, supervisors can use the application to monitor the status of agents, available capacity and assigned queues in real-time. Kustomer facilitates integration with various third-party platforms including Amazon Connect, Talkdesk, Dialpad, Aircall, Twitter, Olark, Facebook Messenger, Twilio, Five9, Solvvy, Zingtree, Gmail, Shopify, SurveyMonkey and Klaus using APIs and Webhooks. It is available on annual subscriptions and support is provided via chat, email and documentation. > > Verdict: Rated **4.6/5** by 79 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 79 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kustomer - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$89.00 - **Pricing model**: Per User - **Pricing Details**: Enterprise: $89 per user/month (billed annually) | Ultimate: $139 per user/month (billed annually) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Call Centre Management - Call Routing - Canned Responses - Chat/Messaging - Chatbot - Client Portal - Collaboration Tools ## Integrations (74 total) - 8x8 Contact Center - Acuity Scheduling - Ada - Ada - Adobe Commerce - Aircall - Amazon Connect - Amazon Redshift - AskNicely - Assembled - BigCommerce - Bird - Breeze - Calabrio ONE - Calendly ... and 59 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software) - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [Computer Inventory Management Software](https://www.softwareadvice.co.uk/directory/3721/computer-inventory/software) - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) - [Customer Satisfaction Software](https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews) 4. [Intercom](https://www.softwareadvice.co.uk/software/378292/intercom) — 4.5/5 (1131 reviews) 5. [Wati](https://www.softwareadvice.co.uk/software/430256/wati) — 4.6/5 (202 reviews) ## Reviews ### "Kustomer is a great omnichannel CRM\!" — 5.0/5 > **Jisselle** | *2 June 2022* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: I love the VERY in-depth reporting\! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth\! > > **Cons**: It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses. > > I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well. ----- ### "Great platform for consolidating communication channels" — 5.0/5 > **Alex** | *23 September 2024* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Single pane of glass for our agents to serve customers. We can provide a comprehensive history of the user for all support-related requests out of the box, and are able to integrate with our other platforms to show additional items such as order history. > > **Cons**: As is typical some features were oversold and did require additional time and energy to implement. Differentiating the incoming email channels was a pain point. > > We are happy with our move to Kustomer as a platform to consolidate all of our communications into a single interface. We can now manage customer communication across our standard service channel as well as social media channels, all from a single area. ----- ### "Great Tool for Customer Service and Help Desk" — 3.0/5 > **Verified Reviewer** | *12 November 2022* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: I used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too. > > **Cons**: Took some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow. > > Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features. ----- ### "Highly Configurable Customer Chat Tool" — 4.0/5 > **Verified Reviewer** | *28 September 2021* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: Kustomer is a great tool for customer support and chat interaction. We were previously using Intercom but felt left behind as they started to focus more on being an inbound sales tool. Kustomer allows is highly configurable in terms of features/functions and in its integration with outside tools. > > **Cons**: The web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns. Their iOS SDK is written in Objective-C which is quite dated at this point. > > Overall it's a great tool for our customer support and in-app chat use case. They are generally responsive to issues that we have with the tool. Their SDKs leave a bit to be desired though. ----- ### "Intuitive, Easily Customizable, Kustomer has been a great solution for our company." — 5.0/5 > **Emily** | *3 December 2021* | Leisure, Travel & Tourism | Recommendation rating: 7.0/10 > > **Pros**: With Kustomer, personalization and customization is incredibly easy. Overnight we were able to set up chatbots, FAQ pages, contact forms, and other features we had been relying on our engineering team to create for us with our previous CRM platform. The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone. > > **Cons**: Filters for new searches can be a bit tricky to set up to ensure that you're not missing any customer communications. Reporting can also be a bit tricky to set up as there are a lot of parameters to filter through. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/169723/kustomer?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/169723/kustomer) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data