---
description: Review of Humach Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Humach | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Humach](/software/169333/humach)

# Humach

Canonical: https://www.softwareadvice.co.uk/software/169333/humach

> Humach is a cloud-based call center solution that provides plug and play customer service functionalities to businesses across various industry verticals such as health care, retail, financial services, consumer products and more. Key features include live chat, surveys and feedbacks, a help desk and more.


Humach’s Advanced Analytics and Real-Time Dashboard features can be used as-is or can be customized by the users to include multiple key perfromance indicators. Together with Humach's open and published APIs, the user interface can be customized by the users according to their business requirements.


Using automation, global queuing and advanced call routing, Humach provides users features such as interactive voice response (IVR), delivery to different endpoints, access to agents in multiple locations, skill-based routing and the option for self-service.


Services are offered on a monthly subscription basis that includes support via phone, email and an online knowledge base.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Humach
- **Founded**: 2013

## Commercial Context

- **Starting Price**: US$75.00
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging

## Support Options

- 24/7 (Live rep)

## Category

- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)
- [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software)
- [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software)
- [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software)
- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)

## Alternatives

1. [inconnect](https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)
2. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [Dialpad](https://www.softwareadvice.co.uk/software/74028/dialpad) — 4.2/5 (562 reviews)
4. [Genesys Cloud CX](https://www.softwareadvice.co.uk/software/323407/pureconnect) — 4.3/5 (262 reviews)
5. [Eloquant](https://www.softwareadvice.co.uk/software/417304/eloquant) — 4.3/5 (19 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/169333/humach)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/humach-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/169333/humach> |
| en-GB | <https://www.softwareadvice.co.uk/software/169333/humach> |
| en-IE | <https://www.softwareadvice.ie/software/169333/humach> |
| en-NZ | <https://www.softwareadvice.co.nz/software/169333/humach> |

-----

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