--- description: Review of Dispatch Science Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Dispatch Science | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Delivery Management Software](/directory/3911/delivery-management/software) > [Dispatch Science](/software/169111/dispatch-science) # Dispatch Science Canonical: https://www.softwareadvice.co.uk/software/169111/dispatch-science Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/169111/dispatch-science?page=2) > Dispatch Science is a SaaS Route Optimization and Transportation Management System for middle and last-mile delivery companies with fleets of 25 to 1,000 drivers. It includes order entry, rating \& pricing, dispatching, advanced route optimization, driver’s mobile app, billing \& customer payments, driver settlements, reporting, and much more. End customers can choose between an self-serve web portal or a mobile app for order-entry. They receive real-time delivery tracking, email and SMS notifications with predictive ETAs along with integrations to a multitude of shippers. Dispatch Science offers a wide-range of dispatching capabilities. Its signature Automated Dispatch uses advanced algorithms to match and assign delivery orders to the best available driver while accounting for pickup and delivery windows, vehicle weight and space requirements, service level commitments, and a host of other customer or driver constraints. For drivers, native Android and iOS apps are included. These leverage customizable pick-up and delivery workflows, optimized routes, barcode scanning, signature and photo proof of delivery, chat, and self-serve access to commissions and earnings. Business leaders appreciate the dashboard with live analytics, while audit capabilities offer the complete visibility of past events and statuses. Dispatch Science is HIPAA compliant and includes enterprise-grade security, reliability and scalability. Dispatch Science integrates with QuickBooks and offers an open API. > > Verdict: Rated **4.9/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 9 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Dispatch Science - **Location**: Montreal, Canada - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$675.00 - **Pricing model**: Flat Rate - **Pricing Details**: All plans feature UNLIMITED companies, customers, routes, stops, users, dispatchers, and orders. Basic Edition: $675/month flat rate plus $35.00/month per driver. $0.03 per SMS notification. Growth Edition: $1,900/month flat rate plus $27.00/month per driver. $0.03 per SMS notification. Enterprise Edition: $4,900/month flat rate plus $22.00/month per driver. $0.025 per SMS notification. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Spanish - **Available Countries**: Belgium, Canada, Costa Rica, Dominican Republic, France, Luxembourg, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, United States, Uruguay ## Features - API - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Scheduling - Barcode Recognition - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Billing Rate Management - CRM - Carrier Management - Cash on Delivery - Communication Management - Compliance Management - Credit Card Processing - Cross Docking ## Integrations (6 total) - 3PLFreightsoftware - Freshdesk - Google Maps - Openforce - QuickBooks Online Advanced - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Delivery Management Software](https://www.softwareadvice.co.uk/directory/3911/delivery-management/software) ## Related Categories - [Delivery Management Software](https://www.softwareadvice.co.uk/directory/3911/delivery-management/software) - [Logistics Software](https://www.softwareadvice.co.uk/directory/406/logistics/software) - [Courier Software](https://www.softwareadvice.co.uk/directory/3316/courier/software) - [Transportation Dispatch Software](https://www.softwareadvice.co.uk/directory/1690/taxi-dispatch/software) - [Transportation Management Systems](https://www.softwareadvice.co.uk/directory/252/transportation-management-software/software) ## Alternatives 1. 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This allows our business to do a lot with the system. > > **Cons**: There are a bunch of UI enhancements that could be made to improve productivity, but the team is always working on and listening to customer suggestions. > > The product has come a long way in the past 12-18 months and is running our entire business. The team is also great to work with and very receptive. I look forward to growing with them. ----- ### "Highly customizable at a discounted cost" — 5.0/5 > **Lexton** | *7 May 2024* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: Our business is unique and every provider similar to Dispatch Science has always had few or many substantial deficiencies in their capabilities required for us to utilize them. Dispatch Science on the other hand is robust enough of a platform to accommodate our unique needs while not requiring fundamental customizations at very high costs. It is a great platform accessible to smaller business yet powerful enough for large - a product you are not likely to find anywhere else in the logistics industry > > **Cons**: The largest downside currently is the limited tracking functionalities on an item level. Though tracking is excellent at the order level, it cannot yet manage orders with multiple items in a ideal way. That is not to say it cannot be done, but without relatively complex methods it has its limitations > > Excellent. We began transitioning our business from our old platform to the new with surprising ease. Customer service has been great, albeit with a few minor hiccups at times - as one might expect anywhere else. They operate like a small business with a capacity to perform of a much larger business giving a feel that they are personally involved with our business while also having the ability to resolve our issues in a timely manner. ----- ### "Most modern TMS in the industry" — 5.0/5 > **Verified Reviewer** | *9 December 2022* | Logistics & Supply Chain | Recommendation rating: 9.0/10 > > **Pros**: Because it has built in optimization and open APIs, this software opens up capabilities that were simply not available with our old TMS. We can quickly expand the capabilities of the software by creating APIs to automate pretty much any process that we can think of, with the limit being our own creativity. The Dispatch Science team is responsive with requests and is driven to constantly improve the software with monthly updates that expand it even further. > > **Cons**: Since this is a newer platform there are definite growing pains with stability issues that show up on occasion, though their team is usually fairly quick to get those resolved. This software mostly matches the feature set of legacy TMS systems but there are features that are still getting built. > > Overall we are very happy with the transition to Dispatch Science, as we have found a software solution and a team that is as hungry to grow as we are. Their system is constantly improving, with a product roadmap that looks to take their platform well beyond what is available in the existing marketplace. The transition process was long and painful, but the end result is well worth it to allow our business to continue to grow and improve. ----- ### "Best software decision" — 5.0/5 > **Brian** | *14 March 2024* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: I believe Dispatch Science gives me a significant competitive advantage over my competitors.. > > **Cons**: Accounting module is good, just not amazing. Many DMS systems that I have used do not have an accounting piece, so I would consider them above average in this area. > > Very good software, that only gets better (they come out with updates and new tech about every 45-60 days). Entire team are fantastic people to work with as well. ----- ### "Dispatch Science is a top notch courier/delivery system" — 5.0/5 > **John** | *22 November 2022* | Package/Freight Delivery | Recommendation rating: 10.0/10 > > **Pros**: The Dispatch Science team is by far the most valuable aspect of the software. We've had 3 other systems over our 39 years in business. Partnering with Dispatch Sciences has been one of the best decisions we've made. They work with you to develop features that are critical to your operation that can give you and edge against the competition, bring you increased profitability or enhanced operations. > > **Cons**: Anything I'd put here would be nitpicky. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/169111/dispatch-science?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/169111/dispatch-science) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data