About Pendo








Pendo pricing
Pendo has a free version and does not offer a free trial.
Alternatives to Pendo
Pendo Reviews for UK Users
Feature rating

- Industry: Consumer Goods
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Powerful, highly customizable and easy-to-use software.
It enables us to understand which features are functioning and which are not, allowing us to focus product and engineering time implementation more efficiently in order to solve the issues that are most important to our consumers. It is a fantastic aid to compare our users' behavior with all guides, pages, and feature metrics at the same time; it helps us to build a report that might lead us to a conclusion that leaves users extremely clean.
Pros
NPS overviews and item analytics on a SaaS stage make it an awfully capable stage, which can progress our client appropriation, whereas too directing item groups to superior get it and track client behavior. The Pendo group has been incredible from begin to wrap up, valuable experiences into how our clients utilize our stage, and the comes about have as of now affected our item cycles going forward.
Cons
Some of the concerns noted are more on the application side, such as supplying better IDs and URLs instead of Pendo. Some of the guide options were not obvious in terms of where to locate them or how they effect the guide screen; however, Pendo has since updated their features to clarify/define the impact, or where they are now makes sense to me.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Pendo is a Lifesaver
The platform has been great. While we have experienced a few bumps in the road, theres always been workarounds and solutions that solve our problems.
Pros
Pendo allows me to easily set up guides or walkthroughs in my product. The best part is that it leaves a lot of room to start small and grow.
Cons
One of our selling points was that it required low development effort and could be managed by a non-developer. While yes, this is true, it can require someone with front-end experience to code a few walk through steps and someone with back-end experience to send additional data to pendo for use with segmentation and analytics.
Alternatives Considered
WalkMeReasons for Switching to Pendo
Features. Pendo was already feature-rich, while it's competitors were still "getting there."- Industry: Computer & Network Security
- Company size: 501–1,000 Employees
- Used Monthly for 1+ year
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Review Source
Pendo for the Win!
Pros
It’s a great tool that helps create walking through a product fun and easy!
Cons
I think the product is great and easy to use, so I don’t really have much bad to talk about it. Doesn’t make sense for all software apps, but the complex one, absolutely!
- Industry: Staffing & Recruiting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Takes A lot of Effort & Time
Pros
The product analytics are great and are very robust in the data they provide. Their tooltip and pop up functionality for user onboarding were very useful.
Cons
It was so difficult to implement. We are an SPA and use Shadow Dom. This greatly limited how we could use Pendo and it required a lot of custom work from our Dev Team. When reaching out to support for help we would wait weeks to get an answer. We did pay for implementation but it was a smaller package so we only received an hour with a specialist to install our snippet. We were not able to get help with anything else during that implementation cycle.
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Monthly for 2+ years
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Review Source
Useful tool for user activity tracking
Overall my experience is good but it could be improved with clearer definitions and a more intuitive user experience.
Pros
I like being able to set activity tracking over time within my product.
Cons
It is confusing to filter and know what user activity I am viewing.