About Pendo

Pendo is a product management solution that helps businesses in educational technology, healthcare and financial services streamline operations related to customer retention, user onboarding, product planning and more. It enables data analysts to track specific features and overall product usage across web and mobile applications. Pendo allows team members to create and distribute surveys and polls to generate quantitative as well as qualitative insights into customer sentiments. The product roadmap module enables staff members to visualize product strategy and create plans based on multiple criteria, including features, timeline and segment. Additionally, it lets employees capture, prioritize and manage customer feature requests, facilitating product optimization and revenue generation processes. Pendo offers integration with several third-party solutions, such as Algolia, Figma, HubSpot, Jira, Microsoft Teams, Slack, Salesforce and Tableau. Pricing is available on request and support is extended via live chat, documentation, FAQs phone and email.
Pendo Software - Pendo create segment
Pendo Software - Pendo dashboard
Pendo Software - Pendo tag editing
Pendo Software - Pendo event tracking
Pendo Software - Pendo create segment - thumbnail
Pendo Software - Pendo dashboard - thumbnail
Pendo Software - Pendo tag editing - thumbnail
Pendo Software - Pendo event tracking - thumbnail

Pendo pricing

Pendo has a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
No

Alternatives to Pendo

Pendo Reviews for UK Users

Feature rating

Value for Money
4.4
Functionality
4.3
Ease of Use
4.1
Customer Support
4.5
5 reviews of 218 View all reviews
Arthur
Arthur
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 10/08/2023

Powerful, highly customizable and easy-to-use software.

It enables us to understand which features are functioning and which are not, allowing us to focus product and engineering time implementation more efficiently in order to solve the issues that are most important to our consumers. It is a fantastic aid to compare our users' behavior with all guides, pages, and feature metrics at the same time; it helps us to build a report that might lead us to a conclusion that leaves users extremely clean.

Pros

NPS overviews and item analytics on a SaaS stage make it an awfully capable stage, which can progress our client appropriation, whereas too directing item groups to superior get it and track client behavior. The Pendo group has been incredible from begin to wrap up, valuable experiences into how our clients utilize our stage, and the comes about have as of now affected our item cycles going forward.

Cons

Some of the concerns noted are more on the application side, such as supplying better IDs and URLs instead of Pendo. Some of the guide options were not obvious in terms of where to locate them or how they effect the guide screen; however, Pendo has since updated their features to clarify/define the impact, or where they are now makes sense to me.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 05/12/2019

Pendo is a Lifesaver

The platform has been great. While we have experienced a few bumps in the road, theres always been workarounds and solutions that solve our problems.

Pros

Pendo allows me to easily set up guides or walkthroughs in my product. The best part is that it leaves a lot of room to start small and grow.

Cons

One of our selling points was that it required low development effort and could be managed by a non-developer. While yes, this is true, it can require someone with front-end experience to code a few walk through steps and someone with back-end experience to send additional data to pendo for use with segmentation and analytics.

Alternatives Considered

WalkMe

Reasons for Switching to Pendo

Features. Pendo was already feature-rich, while it's competitors were still "getting there."
Jacob
  • Industry: Computer & Network Security
  • Company size: 501–1,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/12/2024

Pendo for the Win!

Pros

It’s a great tool that helps create walking through a product fun and easy!

Cons

I think the product is great and easy to use, so I don’t really have much bad to talk about it. Doesn’t make sense for all software apps, but the complex one, absolutely!

Gina
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
2

3
Reviewed on 24/02/2024

Takes A lot of Effort & Time

Pros

The product analytics are great and are very robust in the data they provide. Their tooltip and pop up functionality for user onboarding were very useful.

Cons

It was so difficult to implement. We are an SPA and use Shadow Dom. This greatly limited how we could use Pendo and it required a lot of custom work from our Dev Team. When reaching out to support for help we would wait weeks to get an answer. We did pay for implementation but it was a smaller package so we only received an hour with a specialist to install our snippet. We were not able to get help with anything else during that implementation cycle.

Megan
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
0

4
Reviewed on 24/11/2024

Useful tool for user activity tracking

Overall my experience is good but it could be improved with clearer definitions and a more intuitive user experience.

Pros

I like being able to set activity tracking over time within my product.

Cons

It is confusing to filter and know what user activity I am viewing.

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