--- description: Review of Zonka Feedback Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zonka Feedback | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Qualitative Data Analysis Software](/directory/4695/qualitative-data-analysis/software) > [Zonka Feedback](/software/165274/zonka-feedback) # Zonka Feedback Canonical: https://www.softwareadvice.co.uk/software/165274/zonka-feedback Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/165274/zonka-feedback?page=2) > Zonka Feedback is an AI-powered Customer Feedback \& Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth. With powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view. Its AI Feedback Intelligence engine goes beyond metrics—delivering real-time insights using thematic analysis, sentiment detection, impact scoring, and entity recognition. With Ask AI, teams can chat with their data and uncover critical trends instantly. Zonka Feedback also simplifies feedback management with a centralized inbox, automated case management, and reputation tools to monitor and respond to reviews. Real-time alerts and intelligent routing ensure that the right team acts at the right time—helping prevent churn, retain customers, and build long-term loyalty. Whether you’re a digital-first brand or a multi-location enterprise, Zonka Feedback empowers you to understand what your customers are saying, why it matters, and how to act on it—every day, at scale. > > Verdict: Rated **4.8/5** by 68 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 68 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zonka Feedback - **Location**: New Delhi, India - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$199.00 - **Pricing model**: Flat Rate - **Pricing Details**: FEEDBACK MANAGEMENT - Starting from $199/Month AI FEEDBACK INTELLIGENCE - Starting from $999/Month CUSTOM: Please contact Zonka Feedback for further pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - 360 Degree Feedback - API - Access Controls/Permissions - Activity Tracking - Alerts/Notifications - Anonymous Feedback - Audience Targeting - CES Survey Structure - CSAT Survey Structure - Categorisation/Grouping - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Contact Database - Contact Management - Customer Experience Management - Customer Journey Mapping - Customer Segmentation - Customisable Branding - Customisable Forms ## Integrations (11 total) - ActiveCampaign - Airtable - Freshdesk - Google Sheets - Help Scout - Intercom - Meta for Business - Slack - Twitter/X - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Qualitative Data Analysis Software](https://www.softwareadvice.co.uk/directory/4695/qualitative-data-analysis/software) ## Related Categories - [Qualitative Data Analysis Software](https://www.softwareadvice.co.uk/directory/4695/qualitative-data-analysis/software) - [Text Mining Software](https://www.softwareadvice.co.uk/directory/4785/text-mining-software/software) - [Review Management Software](https://www.softwareadvice.co.uk/directory/4285/review-management/software) - [Market Research Software](https://www.softwareadvice.co.uk/directory/4222/market-research/software) - [Customer Satisfaction Software](https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software) ## Alternatives 1. [SurveyMonkey](https://www.softwareadvice.co.uk/software/157864/surveymonkey) — 4.6/5 (10430 reviews) 2. [Jotform](https://www.softwareadvice.co.uk/software/433821/jotform) — 4.7/5 (2807 reviews) 3. [QuestionPro](https://www.softwareadvice.co.uk/software/153082/questionpro) — 4.8/5 (523 reviews) 4. [Typeform](https://www.softwareadvice.co.uk/software/324633/typeform) — 4.7/5 (945 reviews) 5. [Microsoft Forms](https://www.softwareadvice.co.uk/software/402350/microsoft-forms) — 4.6/5 (321 reviews) ## Reviews ### "Zonka is an AMAZING CX measuring tool\!" — 5.0/5 > **Lee** | *22 June 2021* | Online Media | Recommendation rating: 10.0/10 > > **Pros**: I'm a Customer Experience (CX) nerd\! I help others build CX programs and measuring the CX is critical and a huge driving factor for any business\! Zonka is the most robust tool for measuring a wide variety of CX activities. I love the major CX tools like Qualtrics, but that is so expensive. Zonka gives me that functionality at a much better price. > > **Cons**: There have been no issues adopting or major features missing. > > I even had to reach out to their support for a quick question and their support team is incredibly responsive and helpful\! ----- ### "Nice design in Zonka Feedback" — 5.0/5 > **Jason** | *13 July 2021* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback. The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey. The system is easy to navigate. There are many features to read about in their help section. The articles are very informative. Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate. > > **Cons**: I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback. > > The focus of using Zonka Feedback is to collect survey responses to improve products for customers. Also, onboarding and offboarding clients are good reasons to use Zonka Feedback. Because there are a great many features expect to take a little time to read and test. This is not a negative point. This is important to maximize all the features and create a good automatic system. ----- ### "Very bad service" — 1.0/5 > **Kristina** | *19 November 2024* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: The free plan worked well and I used my survey without any problems. > > **Cons**: Once I have paid the plan 'Starter' my survey started work incorrectly and I have lost many responses. Moreover, when I contacted the support team they didn't want to give me a refund and now I am not even able to login to my account and my survey is not active \!\!\! ----- ### "Zonka, you're very good\!" — 5.0/5 > **Verified Reviewer** | *20 July 2021* | Retail | Recommendation rating: 10.0/10 > > **Pros**: (big things) - Intuitive and easy-to-use design. - A lot of templates that are very well prepared. - SMS sending ability - I didn't check it but is it WOW option in LTD. - A lot of integrations\! - Promising roadmap\! - Very nice and fast communication with the support on the chat. > > **Cons**: (small things ;)) - Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text). - If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question. > > Zonka Feedback is a great tool\! Especially as the LTD, Zonka is an effective tool that can be used to collect data with no limits of question, so if you need it, you won't regret if you buy Zonka\! ----- ### "Incredible Customer Support - Above and Beyond\!" — 5.0/5 > **Larissa** | *21 August 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I had some trouble with an integration and reach out to support. A support rep reached out to me and was amazing at guiding me through the steps. He was there every step of the way while I figured it all out. My support rep Prabhav Vatsa was AMAZING. > > **Cons**: The integration with HubSpot could use more detailed instructions. For example, it took me 2 weeks to figure out that if I didn't have Zonka Feedback selected as a filter on the contact page I would not see their Zonka activity. > > I had a fantastic experience with support. Even when I was ready to give up and move on they made sure to keep at it and get me to success. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/165274/zonka-feedback?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/165274/zonka-feedback) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data